We've wait an hour to pick up the truck because the employees wasn't on the spot to make a contract for me ! Next day , i started the engine and close the door, accidentally the door locked automatically, i dont know why, that was 6h am , i tried to contact Uhaul for help but no one was answering the phone! what a horrible experience with Uhaul.Ngoc Thien T.
Customer Reviews for Lorevil Mini Entrepot
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more trucks and have possibilities to start moving early on Canada's Day.Jean-Marie S.
Je recommande cette locationa tousFENEL L.
On m'a changÃ© 2 fois de localisation pour venir chercher le camion, sans possibilitÃ©, au minimum de retourner le camion Ã l'endroit initial.Mathieu C.
When I got there 10 minutes before the rental time, there was nobody there. there was a number on the door. I called and the man who picked up was obviously at home because there was a baby crying in the background and the call was NOT clear. He told me the truck was rented and that I couldn't have it. His answer would not budge until I hung up and called the company. While I was on hold ... another client called the number on the door and now I don't speak Creole but it was clear that he told him that I was calling the company and that he should send someone right away even if it wasn't him. My furniture and appliances were already on the curb and ready for pick up. Anyway, after a long, nervous, extremely unprofessional 1/2 hour someone finally shows up. I had to complete my contract and give my address, number and credit card information on the speaker phone of the new guys cell. Finally I get the keys and when the contract comes in its 3x what I had expected but I would deal with that later as I had 4 movers waiting by the furniture outside. I was back within ONE hour and used 5 KM .... he fixed the initial bill and charged me 76$. Still charged me for 2 hours. I will presume he had the truck "personally rented to someone else" and tried to pass off the KMs on my bill. It was ridiculous and shameful that uHaul would do business with these people.Berta R.
Facture ne correspond pas a la rÃ©alitÃ© de la location... Retard sur la prise de possession du camion Personne sur place au retour avant 17:00ALLAN H.
Faire vÃ©rifier vos concessionnaires faire le tour 1 fois et plus par annÃ©e pour voir si tout va bienSophie F.
The trucks was very dirty in the front seat. There were nails on the floor. The wippers were not working properly so the windshield was dirty. It took 45 min before getting my truck. The tank was empty on arrival so I went to put gas, which delayed my move by more than 1h.Diksha D.
Customer did not leave a comment.Martin T.
Customer did not leave a comment.Marc C.
L'endroit ou je suis allÃ© porter la remorque, c'Ã©tait un point de dÃ©pÃ´t. Il n'avait personne pour me dire quoi faire. Il devrait avoir une affiche Ã l'extÃ©rieur pour dire quoi faire sil n'y a personne pour nous recevoir vue que c'est un point de dÃ©pÃ´t.Janick B.
Customer did not leave a comment.Omar G.
L'endroit est vraiment sale et pas bien organisÃ©. La porte d'entrÃ©e Ã©tÃ© bloquÃ©e par un camion qui dÃ©charger du stock . L'accueil Ã©tÃ© mauvais . La personne parlait au tÃ©lÃ©phone et avec moi au mÃªme temps . Je suis vraiment dÃ©Ã§u du service . Aussi le prix indiquÃ© sur ma rÃ©servation et la facture finalement est est vraiment cher Ã§a n'a pas de sens que de 49$ le prix initial et Ã la fin je me ramasse avec 217$ je comprends que les frais par km , mais c'est exagÃ©rÃ© . En tout cas c'est la derniÃ¨re fois que je fait affaire avec vous.Samira O.
Quand ont rÃ©servÃ© pour une heure spÃ©cifique il y a souvent une raison. Je suis arrivÃ© Ã 9hr attendue jusqu'Ã 9hr35. La remorque Ã©tait prÃ©sente sans instructions j'ai prÃ©sumÃ© que je devais partir avec. Endroit sale et nÃ©gligÃ© non reprÃ©sentatif de u-haul.ERIC F.
Customer did not leave a comment.Marie-Pierr L.
The guy was 30 minute late.Ahmed O.
Ther was no one at the adress. We had to leave the keys there. And the place to leave the truck was full and dirty. Very problematic!MICHEL L.