Customer Reviews for Lotts Exxon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lotts Exxon

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Adam B. on

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They were not able to rent to me. I had to redo my contract on the phone which was messed up. Also I had to move 2 trailers to get to my trailer. All of this by myself.

Katrica C. on

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someone there need to knows how to communicate better. The person there now has no knowledge about UHaul service, nor do he know the first thing how to get one rented.

Doyle S. on

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When scheduling a rental at a particular location, u-Haul should make sure rented equipment is at the rental location. I was located one day prior to rental that after driving 8 hours from MO that I would have to drive an addition 30 minutes to pick up the rental truck and then drive back 50 minutes to the location of the move. I wanted 24 blankets for packing furniture and did not have those at the location, but was charged for them on the original location. Pick-up location had no internet so had to complete transactions via telephone. Very runny-dink if you want my opinion. Upon not receiving blankets, I called U-Haul’s toll free number and no one answered or called me back after leaving message. To say the least, I will think twice before using U-Haul again!

Jim B. on

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Limited hours of operation. I was able to return the trailer and leave the paperwork. The paperwork was processed the next morning.

Matthew C. on

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Customer did not leave a comment.

Latona F. on

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The site said $.69 per a mile but i was charged $.99 per a mile.

Reba B. on

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John M. on

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john Y. on

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Latasha M. on

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I didn’t get a look at the mileage when I got in the truck..They just gave me the key and said I could go. I should have checked everything if I’d known they would do this!

Mindy C. on

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Timothy W. on

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Jeff G. on

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This rental went ok even though I had to drive 26 miles to pick the 6 x 12 trailer up instead of being able to pick it up in my home town and the location didn’t have the furniture blankets that i ordered when reserving the trailer. But the next rental I scheduled a week later for a 26’ truck didn’t go as well. After scheduling to get a truck in my hometown I figured I probably would have to drive the same 26 miles to get the truck but this time I get a call on the day of pickup that there wasn’t a truck within 100 miles of my location. The person who called didn’t try to help me find a solution. I would have been fine with two smaller trucks if there were any available. She only told me there wasn’t a 26’ available. I told her if I had to drive that far to get a 26’ truck I would just drive to find a budget truck the same size which I did which was much cheaper even driving double the miles. Drove 180 miles to the town that I was moving to with a small load of stuff in my personal truck and unloaded and drove the 180 miles back in the budget truck empty to turn around and drive the 180 miles back loaded. That is what made my wife and I decide that if any way possible would never use U-Haul again and not only that during our drive to get the budget truck we pass yalls big U-Haul location in Southaven MS on I-55 and the parking lot was full of trucks even a few 26’ which is only 80 miles from home but was not told that just was told y’all didn’t have on within 100 miles.

Robert D H. on

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John S. on

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They were unaware of my rental. The guy couldn’t operate the computer so he called the headquarters and wanted me to read my credit card number over the phone. The truck was parked behind a vacant house next door. You had to go down a muddy4 foot steep incline to get to the truck. I also had to drive 20 miles out of my way to get the truck. After I delivered it , I was charged for 21 extra miles on a flat fee rental one way!

Donald C. on

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This location is a normal U Haul location. It is an automotive shop, service station, used car lot, and wrecker service. It is what it is. Also, it is the only location available in the city...

JAMES S. on

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Customer did not leave a comment.