Customer Reviews for Louisville Mattress
(U-Haul Neighborhood Dealer)

133 reviews

6504 N Preston Hwy Ste 1   Louisville, KY 40229

(502) 962-8356

Location Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 10/24/2021 - 10/28/2021: Closed

Services at this Location:

Contact Us

(502) 962-8356

6504 N Preston Hwy Ste 1
Louisville, KY 40229

Services at this Location:

Location Hours

  • Mon-Tue: Closed
  • Wed-Fri: 10 am - 5 pm
  • Sat: 10 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 10/24/2021 - 10/28/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Joshua M. 
Rating:
5.0

I do not believe I should've been charged an additional day due to rain delays and the movers showing up late because of rain delays as well

Jonathan D. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY V. 
Rating:
2.0

The online log in was difficult to understand which lead to a delay getting started by like two hours.

JEFFERY M. 
Rating:
2.0

Uhaul changed my pick to different location. Truck was on empty, driver's door did not shut properly, steering was wonky, check engine light was on and seat belt was rigger with a hair tie!

suzanne W. 
Rating:
5.0

Nothing to comment. Service is exceptional.

JAMES M. 
Rating:
5.0

Good prices, great service, friendly staff!!

RICHARD K. 
Rating:
4.0

U-Haul changed my pickup location the night before my reservation. Added $20 in mileage and 40 minutes to my plans. Not cool.

Brian W. 
Rating:
5.0

Customer did not leave a comment.

RACHEL R. 
Rating:
3.0

First of all I arrived at my confirmed location Affordable Muffler (29348597) at 8:30 a.m. Sunday, July 11, to pick up the uhaul truck only to find out it was no longer availlable at this location. The uhaul website informed me a truck is available at the Crums Lane location at 10:00 a.m. I called the uhaul customer service and was put on hold for 45 minutes before a representative could talk to me. The uhaul representative then informed me the truck was not available at the Crums Lane location either. The representative told me a truck was available across town at the north Preston St. location. I had to drive 36 miles round trip out of my way to get the truck and return it. Plus I had to drive extra miles in the truck and gas expense due to the last minute change in location to pick up the truck. I do not understand why Uhaul could not have informed me that the truck was not available sooner rather than at my initial confirmed location by Uhaul. I would have cancelled altogether if I would have known this sooner. I could not cancel at the last minute because I had six people waiting on me to move. My experience with Uhaul was extremely frustrating and not to mention expensive due to all the extra driving I had to do. I request Uhaul to refund at least half of my cost due to extremely poor customer service. You can call me at (502) 554-4436 to discuss further. Thank you.

Joseph B. 
Rating:
5.0

Todd was very patient and extremely helpful! Thank you!

MONIQUE B. 
Rating:
5.0

Customer did not leave a comment.

JORGE M. 
Rating:
5.0

Customer did not leave a comment.

christian S. 
Rating:
5.0

Customer did not leave a comment.

Brooke C. 
Rating:
5.0

The owner was extremely nice and down to earth! Would highly recommend in the area VS the mini storage one. Thank you

Kay A. 
Rating:
5.0

Better access road.

PETER C. 
Rating:
4.0

So the only reason it wasn't 5 star is because the uhaul was actually not in the location it was suppose to be. It was suppose to be at 502 storage and it wasn't there so we had to track it's location. I even have proof on my order email showing it was to be picked up at the 502 storage.

Alex F. 
Rating:
5.0

Customer did not leave a comment.

Nicole G. 
Rating:
4.0

Customer did not leave a comment.

Learman M. 
Rating:
5.0

Customer did not leave a comment.

Deanne W. 
Rating:
1.0

I'm sure I returned the vehicle with the same level of fuel but they charged me $10 for fuel.

Moath A. 
Rating:
5.0

Great service

Audrey H. 
Rating:
5.0

I recommend certly

Islan A. 
Rating:
5.0

Customer did not leave a comment.

Todd C. 
Rating:
4.0

I use Uhaul on many occasions, but recently I have been contacted at the last minute advising me that my pickup or drop off address has changed. That's very annoying, as most times it's not convenient for me. I wish you would change this practice.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Monica W. 
Rating:
5.0

Todd made my experience very easy in a time of moving chaos and he is a great value to uhaul

Patrick E. 
Rating:
2.0

Had to jiggle the key to start it, truck wouldn't come out of 1st gear, smelled like smoke and I don't smoke, so it stunk.?? Cab had ashes Everywhere and I had to clean it to feel comfortable. Still haven't received my deposit back. I should've received about $40 by now..

Quinton J. 
Rating:
2.0

You charge me a mile and I put 8 dollars of gasoline which corresponds to an average of 4 gallons, my big question is your car consumes 11 with 4 gallons? Thank you for your service but I will never ask for your services again

Manuel O. 
Rating:
3.0

Never was informed that I had an certain amount of miles to use, so when I returned the truck back in on full and clean like I was told to, I got charged $40 saying I went over my allotted miles..

Chelsea S. 
Rating:
5.0

Customer did not leave a comment.

Luther G. 
Rating:
5.0

Customer did not leave a comment.

Brittney J. 
Rating:
5.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Great customer service! Will definitely rent here again!

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

annette B. 
Rating:
5.0

Customer did not leave a comment.

Rodney C. 
Rating:
4.0

Continuar con la misma amabilidad y servicio para que mantengan conservados sus clientes y obtener nuevos. Estamos satisfechos por sus servicios. Muchas gracias.

Jose C. 
Rating:
5.0

The front tires are worn Bald on the outsides both of them. The inside of the Van was exceptionally clean as well as the enclosed area.

Ad smoker D. 
Rating:
5.0

Customer did not leave a comment.

Andre S. 
Rating:
5.0

Customer did not leave a comment.

ty A. 
Rating:
5.0

Customer service was excellent! Thank you so much!

Alicea R. 
Rating:
3.0

Make the online approval process quicker. I waited 20 minutes to get approved.

Sydney R. 
Rating:
5.0

Customer did not leave a comment.

Mason C. 
Rating:
3.0

Customer did not leave a comment.

James M. 
Rating:
5.0

??

patrica P. 
Rating:
5.0

Customer did not leave a comment.

paula W. 
Rating:
5.0

Customer did not leave a comment.

Kemaria R. 
Rating:
5.0

Customer did not leave a comment.

Larry H. 
Rating:
5.0

Customer did not leave a comment.

Ann N. 
Rating:
5.0

Customer did not leave a comment.

Martin l P. 
Rating:
5.0

Customer did not leave a comment.

Ann N. 
Rating:
5.0

Excellent customer service????????????

jose J. 
Rating:
5.0

Great experience and customer service!!

donna S. 
Rating:
5.0

One of the easiest time that I've ever rented a vehicle

gerry W. 
Rating:
5.0

Customer did not leave a comment.

Majid K. 
Rating:
1.0

Customer did not leave a comment.

michael H. 
Rating:
5.0

Make it easier to book online Offer the mileage options online

Matt V. 
Rating:
5.0

Very nice to deal with Clean vehicles friendly quick and out the door return was easy thanks

charles S. 
Rating:
3.0

Take cone down so if you have trailer you can pull around store and pullout.

Krisna T. 
Rating:
5.0

Customer did not leave a comment.

caroline F. 
Rating:
5.0

Nothing! Fast friendly service!

Kelly W. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
5.0

No need to improve. Great experience!!

Zachary G. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS P. 
Rating:
5.0

Really new clean truck

Errol B. 
Rating:
1.0

When I make reservation I make it for The 10 Foot Truck but they give me Small Van So it's a bed experience I will never get u-haul in my life again They're not honest with their customers

Mohammed A. 
Rating:
1.0

If a location is available to use by mobile pickup then it should be available at times requested. The owner did not have the UHaul set up for mobile pickup at time requested. I waited 2 hours for the owner to arrive and when he did he claimed he had not checked the UHaul in because it was delivered late (a lie since he had the key in his desk). Will never use this location again, and maybe not UHaul.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

Janet M. 
Rating:
3.0

Customer did not leave a comment.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Seth C. 
Rating:
5.0

Customer did not leave a comment.

Ann N. 
Rating:
5.0

Service:100%

Rony G. 
Rating:
3.0

Customer did not leave a comment.

bob H. 
Rating:
3.0

The truck needs maintenance badly! The worst drive I've ever drove with all the bouncing and the seat leaning. Check engine and tow light was on. Was only given the option to rent the small truck but needed a mid size which was available, which cost me extra money for making an extra trip for half of a load.

Jennifer C. 
Rating:
5.0

My ONLY complaint (and that is using the word loosely) is that I was a little uncomfortable when I brought the truck back after dark. The lot was a little dark and I was alone. Otherwise everything was great. I was sent there by a great guy at another location. The owner of Louisville Mattress was perfect when he rented me the truck and made returning it so easy.

jane P. 
Rating:
5.0

Great place

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

Frank A. 
Rating:
5.0

Customer did not leave a comment.

Ann N. 
Rating:
3.0

Customer did not leave a comment.

jasmarae W. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Rowena D. 
Rating:
5.0

Great experience I was in and out quickly no hassel return very friendly

daniel C. 
Rating:
5.0

Customer did not leave a comment.

Ann N. 
Rating:
1.0

The reservation was for an 8:00 pickup at the Bardstown Road location. I called 2 days prior to confirm. U-haul switched the location pick-up to this different location at the last minute. The location didn't even open until 10:00, 2 hours after the requested & scheduled pick-up time. I was given the new thelephone number to confirm the new reservation. They hung up on me TWICE. "You have the wrong number. This is a mattress store, not U-Haul." Because I couldn't confirm the reservation, then I received a message the truck would be canceled. . . . After the truck was picked up. Get your act together U-Haul!!

beth M. 
Rating:
5.0

Customer did not leave a comment.

Ann N. 
Rating:
5.0

Customer did not leave a comment.

Ann N. 
Rating:
5.0

Customer did not leave a comment.

Dana R. 
Rating:
5.0

Customer did not leave a comment.

Ann N. 
Rating:
5.0

Nothing everything was great

Silvitra K. 
Rating:
5.0

That particular U-Haul truck smells in the cabin. Smells like it was previously VERY WET and moldy. And the window does not roll-up properly.

Loi L. 
Rating:
3.0

Customer did not leave a comment.

SAM K. 
Rating:
5.0

Don't use one of the movers that uhaul endorses. I did and the people were a day late then called to reschedule and still showed up 2 hours and 45 minutes late. I had to reschedule my drop off day for the uhaul as a result of their movers being late and was charged an extra days fee without customer service advising me I would be charged another day.

Christie C. 
Rating:
4.0

Customer did not leave a comment.

WENDELL L. 
Rating:
4.0

Customer did not leave a comment.

Sjonyae C. 
Rating:
3.0

Very good and friendly service

Anita S. 
Rating:
5.0

Thank you all for the friendly and helpful customer service!

Grace D. 
Rating:
5.0

Good

RICARDO M. 
Rating:
5.0

Very friendly and helpful.

julia V. 
Rating:
5.0

Customer did not leave a comment.

SHELLY S. 
No reviews have been submitted for this location.

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