The truck I rented had serious frontend issues, it was difficult keeping the vehicle in lane. That was first problem.. The second was I was charged additional $49 for milage I not not use... (I've calculated myself, besides, not far to go in a broken truck, this was a neighborhood rental). This location WILL rip you off! I've looked into reviews from this location and and found similar problems. I will escalate this matter!!! No one takes advantage of me!
Andrew Lee
Customer Reviews for Lovejoy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great salesman with great customer service
Wanda BurtonTell me the key will not be able to remove from the ignition switch once the truck is returned to the site
howard dunnThe front interior floor was dirty but I’m pretty sure it came from the previous user.
Danielle LuckettVery slow proceeds to rent the uhual. Didn’t get on the road for at least 20 mins from picking it up. The charges are ridiculous. Why charge for the truck AND the miles.
Sara BolesConvenient, helpful, pleasant rental experience.
LaDonna IrbyHidden behind 2 different store fronts, inside storage facility with 1 lane in and out traffic
John DazeyEverything was great. Had no problems. The attendan was very pleasant and nice. He provided excellent service
Susie ParksEverything was great!
KHAYYAM HICKSEverything is a OK I wouldn’t change a thing if I could give you all three thumbs up I would but I only have two👍👍
Arthur PutmanN/A
Timothy BridgesActually be present while trying to conduct business. Send documents after first time of filling out info COMPLETELY on website. Be punctual & attentive of clients
Branden BaileyGad. Was charged over$20 cause it was only a half tank
Alicia CarmichaelMake sure that your truck is in good condition, the transmission was slipping and the tire was flat (back)
LATOYA SHEPPERDDolly wasn’t inside the truck, trucks needed brakes just horrible experience!
Laresa MooreNo everything is good thank you
Dextrous GayGood 👍
Junior BriceThe staff was courteous & efficiently handled my drop off expeditiously.
makalani DinganeBookedarrived. The truck is parked. A 10 AM reservation for the next day, and upon arriving at the store, no one was there. I called and waited around for 15 minutes until someone came. The truck is parked at a weird angle as if they want you to hit the other trucks on the way out, but it was smooth inconvenient
Sheavel ShippyThe parking lot was small and difficult to maneuver the vehicle through, but the customer service was amazing! If you’re a decent driver, I’d definitely recommend this place!
TYLER LYNCHStaff was not present and it took a long time to complete the self pickup with the app and had to call for help several times to finally get the truck. It’s not as easy and efficient as started using the app and it took much longer.
Nadine AndersonOne of the storage units had someone obviously living there. They must be peeing outside the unit because the smwll of urine was overpowering. Had to unhook the trailer and park where instructed with no assistance from the staff. Due to space limitations had to remove trailer from vehicle and push around manually to place where instructed, again no assistance from the staff.
CLARK UPPexperience was excellent. Excellent care was provided to me.
Brenda HackneyAmazing and super nice! Very helpful!
Michi MazzantIt’s completely insane that if someone I know owes y’all money then I can rent a uhaul, I wasted time and money dealing with y’all this morning over some eflag crap or whatever because someone who the contract wasn’t even with and was not even driving the truck owed y’all. I have always returned my vehicle on time clean and with gas I don’t even owe y’all personally. This is complete Bull shit
Talisa JonesFamily run and they help each other. Thanks for the ease of renting. However location needs more room.
Cecil HannahThe attendant was knowledgeable helpful and prompt excellent experience thank you
BRIAN ANDERSONMy drop off time was 9am, they didn’t open until 10am, so I waited for almost an hour. When I gave the representative the keys, i asked if anything else was needed from me. He said if the gas was put back and the truck was clean, it would be good. I informed him of the gas and he said it should be ok. We even put the tank at 1/4 and I was charge for the gas that wasn’t there to begin with.
Laura HessThe young guy who checked me in was very courteous and personable and did an outstanding job !
DANIEL CURLget a more secure drop box
Orlando HairstonLovejoy Rd location was excellent.
Robert MatthewsJust don't change
Collus WatsonUpgrade the location!
Patricia CaffeeHad a to wait for some one to show up office not clearly visible space very tight to move trailer around
Eddie EllisEverything was okay with me!!! The young lady in the office was very friendly and offered great customer service! I have no complaints!!!
Tomekia RobinsonActually have someone there when there’s a reservation scheduled
MARQUES PRUDEFirst of all, my pickup time was for 11:30 am Saturday morning, I arrived at 11:20 am and the office door was locked with the open sign in the window. I knocked on the door, but no one answered. I call Uhaul main office to report that their rep wasn’t on-site, and as I was on the phone the rep showed up 15 minutes later. I was very upset to say the least.
Keith StcyrQuick customer service
Darryl MillerThis only location that always have a truck
Yalisa BarnesThe more you keep a truck the price should go down and the mileage should be a little cheaper
Stephanie SmithParking is limited
Marlon MooreLet people know how much there mileage is when they extend there rental
percy SmithWhen we got there to pick our vehicle up it was dark so i couldn't see that well. The unit was clean, ready, and the mobile pick was easy. I appreciated it!
Jerrod LathamThere was a slight difficulty finding the Office.
DONALD COKEVery good place to rent and good customer service
Abigail Antwi larbiI have been using uhaul for many years and this is the first time that it was the most unpleasant experience. The place doesn’t open until 10am and the office is the worst atmosphere. The truck that was given to me was dirty, This truck needs to be retired. The only positive was the young lady that attended me. She works in the worst conditions. But she is pleasant and very professional. This location is the worst representation of uhaul. The only reason I used them was because they had a truck not far from where I was living at the time.
DEBRA RODRIGUEZNo one was there to receive the rental. Building is not clean and inviting.
DAVID MCFADGENI was overcharged for mileage I did not use, had to return to business thankfully I took a picture of mileage before I left business and had a time stamp to prove I was telling the truth. The young lady had to cash app me due to the negligence and me overcharged.
Artavia CombsN/A
Darnus StrozierThe truck interior was full of ashes from smoking. Otherwise. Truck clean
KEVIN CRAVENSThe staffs at this location are very friendly. I visit two other offices before coming to this location and they both ran me away. This location may not have what you need all the time, but they are the friendly and will help you locate the equipment you are looking for.
MAULIES PETTAWAYThe Uhaul was really a not well together truck. It was as if the cab was trying to come apart at the back where it connects to the storage part and the driver seat was all torn with stuffing coming out. I started itching like 30 minutes into driving it and with it being just a small bump, me and my husband took it to be a mosquito bite but later on I found out different. After returning the vehicle, I went home took a shower and was breaking out with small bumps and they became very itchy. Don't know if it was the cleaning chemicals they use when sanitizing the vehicle and or if it was probably infested with something....other than that I got from point A to point B without any other problems.
GLORIA BARTHEL WINFREYReasonable rates and knowledgeable and efficient staff, a good experience overall
Bob Hensel | Overall Experience