Customer Reviews for Lowell Jewelry & Loan
(U-Haul Neighborhood Dealer)

17 reviews

755 Lakeview Ave   Lowell, MA 01850

(978) 319-4029

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 11 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(978) 319-4029

755 Lakeview Ave
Lowell, MA 01850

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 5 pm
  • Sat: 11 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Update pictures on mobile pick up to show current damage so it won't be necessary to dispute every photo. Clean trucks in between rentals. Let customers know that this location only does mobile pick up and return.

Carolyn C. 
Rating:
1.0

Didn't know n i was not explained that i was getting charged for two Days when i rented it for 6 hours

Jeifry P. 
Rating:
2.0

The app is a mess. Awful unintuitive. Then you spend 10 minutes with pop ups and other useless sales attempts trt8ng to sell me everything from dolly's to people at a REMOTE PICK UP. Hint: people use apps and remote pick ups to EXPEDITE the process. Just awful. Then the vehicle is returned 1 hour and 30 mins late. Still has not moved as of today 3 days later and I get charges another FULL DAY. Though Inhave used Uhauk for years. This will be my last rental. Just a miserable experience, frustrating waste of time and overcharged. 0 stars.

greg H. 
Rating:
1.0

It was terrible experience picking up the truck. Also I got forced cancellation twice in a row.

Aditya A. 
Rating:
3.0

Delete the notice to contact the pawn shop upon arrival. Instead, indicate to complete drop off on the APP.

WILLIAM A. 
Rating:
3.0

Same complaints as the previous reviews. Pad lock was super worn, wouldn't click into a selection and took me about 20 mins out in the cold, once I was able to access the back of the truck and retrieved key, the key would not turn over the truck. Took me about 10 turns to finally get it going. This is pretty frustrating especially since you guys are charging premium prices for a "sub-par" experience. Also steering wheel was very grimey feeling (which i wiped down for the poor guy who rents this truck next).

Aidan B. 
Rating:
5.0

Customer did not leave a comment.

Ninoshka F. 
Rating:
2.0

The truck was dirty. The padlock was impossible to open and the person in the pawn shop had to use a tool to get it open. The key wouldnt turn in the ignition - it took about 10 tries to get it to turn. No one inspected the truck in between rentals and it was very dirty.

Robert D. 
Rating:
3.0

There seems to be some confusion between UHaul and this facility about whether this facility has staff supporting UHaul or not. UHaul customer service seemed to be under the impression that staff at the location would be able to check me in and provide equipment that was missing from the truck (i.e. dolly and furniture pads) but the staff at the location said they have nothing to do with UHaul other than provide the lot for the trucks to be picked up and dropped off and were unable to help in any way.

Fredrick P. 
Rating:
1.0

Customer did not leave a comment.

Devin M. 
Rating:
3.0

I have to wait almost 45 minutes to get the keys. They sent me a wrong code. I have to call customer service for help. The first lady who answered the phone wasn't able to assist me. I have to call again.

GEORGE N. 
Rating:
3.0

This questionnaire is flawed and deceptive. The pickup location was not a Uhaul facility and the truck was managed by them. They were great, whoever handled the truck at Uhaul was terrible. The interior of the cab was dirty and the windshield and entirety of the front of the truck was covered in bugs. Not a big deal but an indicator that there was no attempt to clean it. This doesn't even begin to touch the debacle of my original reservation and driving 25 miles out of my way to pickup equipment that wasn't stored there and whose independent business was not even made aware of the conditions of said reservation. Needless to say I will never be using Uhaul for truck rental again and will actively advise others against it.

Nicholas W. 
Rating:
5.0

Pick up location was fine, easy to find truck. The online self check in process took longer than what was described in the video tutorial which almost made us late for the mover.

Amanda A. 
Rating:
5.0

Customer did not leave a comment.

Jorge A. 
Rating:
2.0

Customer did not leave a comment.

Jonathan R. 
Rating:
1.0

Unpleasant and rude people, I was treated like I was asking for a favor and not like a customer. never again don't recommend this drop off locations : (

GEORGE B. 
Rating:
5.0

Excellent staff. Professional environment.

Christopher M. 
No reviews have been submitted for this location.

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