Customer did not leave a comment.DAVID K.
Customer Reviews for LRI Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for your service I appreciate having a secure place to store my belongings and I would definitely use your facilities again if need in the future.i have always had a pleasant treating when going into your office ,just have or question about the deposit will I receive that by mail or do I need to come into office.thank you and have a blessed holiday season and happy New year.sinserly Pauline BradleyPAULINE B. | Overall Experience
No one checked in my trailer after I dropped off the trailer. I followed up with uhaul cust. Service 5 or 6 times and they worked hard to resolve issue. Your customer service receives 5 stars. I just had problems with pick up anddrop offGordon R.
Self checkout was not easy.Adam W.
Customer did not leave a comment.HEATHER J.
Customer did not leave a comment.WILLIAM M.
Customer did not leave a comment.Chester (Paul) G. | Overall Experience
First off, they changed hands, original owners was great. Current owners is crappy. No lighting, they do t maintain units yard cleanliness and allow rodents to run amongst. Their hours of operation is bogus and they don’t answer phones. Another upsetting factor is the illiteracy of the present owner. He is your typical he knows everything but is actually very very stupid. After 20 times in 4 years setting up auto payments he never could do that correctly due to his own ignorance.ALLEN S. | Overall Experience
Customer did not leave a comment.Fred H.
Customer did not leave a comment.Terry H.
How about not charging $10 for an 1/8th of a tank of gas. Absolutely ridiculous.Darren H.
check in process was horrible and took a while. There was fire ant hills all over property.Burt H.
Customer did not leave a comment.CHESTER G.
Customer did not leave a comment.FRED H.
One of the best rental experiences I have hadRoger G.
Truck not at location when arrived to pick up. Never received a call that is wasn't there. Had to drive further to another location to get a truck. Code given to open box had different key in it then what contract said. Truck was almost out of gas. Truck did not have ramp and truck I was supposed to get did. Spent 45 Min on hold waiting to talk to someone just to get the contract changed . Was told by Chris a U HAUL rep that he would give a $50 credit because of troubles and it was not on the bill. Went to return the truck(mobile pickup/drop off) and when I clicked the link to return the truck and it said I had no reservation. Called the next day and waited 30 mins on hold just to talk to someone about it. Had to pay more mileage because truck was farther away. NOT HAPPY WITH EXPERIENCE. I want my $50 credited back to my card.Eric B.
Customer did not leave a comment.Daniel G.
The blankets were not in the truck also was on the phone for 1hr 30min trying to pick the truck up during this time call was lost twice and I have yet to hear from either of those people on a scale of 1-10 I would give it a1Ronnie C.
The whole process of checking out and returning the equipement using the app was extremely difficult and distressing. It took me 30 minutes to check out the truck with the help of an operator on the phone. Your IT department needs to overhaul the whole process. I can easily rent a car in 5 minutes. Yours should be no harder.Steve W.
The cost was outrageous. My husband and I moved ourselves from Marietta to Lafayette with the largest U-Haul, for almost the same price of $200. This weekend, I moved from my old classroom in Calhoun, to my classroom in Summerville and paid almost the same fee for 80 miles round trip as opposed to two 100 mile trips. My projected cost was not even close to that high, I'm very disappointed and will not be using U-Haul again.Erin I.
Customer did not leave a comment.BRENDA A.
Customer did not leave a comment.john T.
UHaul gave us a 945am drop off time, place doesn't even open until 10am and doesn't process UHauls until 1pm.Sandra M.
Customer did not leave a comment.BILLY P.
Customer did not leave a comment.JUDSON R.
Have someone at facility to assist with rentals, the online way is a hassle and very slow. It took me about 30min just to get to point of retrieving access code for truck keys. There is no option to remove the safe move $14 insurance charge of which I didn't want. When I booked truck I told rep I wanted a 10' truck for use 2 or 3 days later. She said ok and gave price of $19.95 plus $.79/mi, I repeated and she affirmed this at end of phone booking. On day of pickup I got a 15' truck @ $29.95 plus $.99/mi.. This 4.5hr rental cost me around $88, I will not be using U-haul in future if I can help it. Truck was dirty inside can when picked up and I stated this as well as submitted pics, when returned I was asked if it was clean for next customer so I said no, U-haul was going to charge me another $25 to clean what I told them was already dirty before I used it. Needless to say I changed that response to yes it's clean. I got done what I needed but extremely unsatisfied with the experience.dana P.
Customer did not leave a comment.Jenny W.
Steve at the Lafayette location was very nice and helpful. Great guy. ThanksShane P.
Customer did not leave a comment.ROY C.
Customer did not leave a comment.Wanda W.
I requested an appliance dolly and 2 furniture dollies. I was given a regular dolly and only 1 furniture dolly. If these things weren't available i should have been notified ahead of time so i could make other arrangements. Im not pleased with the communication of this process. Also, this location may need a public wifi bc i had issues with cell signal in the parking lot trying to pick up the truck.Kelly H.
Customer did not leave a comment.Charles G.
Had to do online check-in in the dark, do you guys have any idea how hard it is to take a pick of your license in a car.TAMMY C.
Customer did not leave a comment.Richard H.
We used the UHual app. It did not work and delayed us for 45 minutes.Perry C.
Customer did not leave a comment.ROBERT P.
Customer did not leave a comment.Cassandra B.
Customer did not leave a comment.Jennifer T.
Customer did not leave a comment.Chelsea C.
Excellent all the way around!KIM T.
Our dolly wasn't in the truck. We were still charged for it.Paul B.
Customer did not leave a comment.james B.
Everything was ok don't have any feedback. Thanks for everything.Elizabeth H.
Mr. Kim who runs the uhaul in N Main Lafayette ga is very helpful and courteous w went out of his way to help me .I have been with Uhaul for 10 years and I like it. They are always been very attentive to my needs. I will recommend uhaul to anybody.Carolyn H.
Their really need no improvements at this location. I would rate this location a 20 out of 10. Fast and friendly service. The one at Easy Gun and Pawn in Summerville Ga I would rate that one a -20 out of 10. The worker their is very rude and service is very slow. I would tell people to avoid that place at all cost.Benjamin K.
Customer did not leave a comment.John W.
Customer did not leave a comment.CHARLES N.
We love LRI.Randy C.
Have designated parking spots.gregory S.
Very good experiencePhillip A.
Customer did not leave a comment.Carolyn G.
Customer did not leave a comment.Jennifer T.
Great experianceJohnny S.
The gentleman at this location was wonderful.H e went out of his way to work with me on getting the uhaul and receiving extra days.Due to my mother passing away I was stressed enough this gentleman really helped .I would recommend this location to anyone.Candy B.
Customer did not leave a comment.Clifford P.
Best U-Haul Location around!LRI STORAGE L.
No improvement needed - Good to go * * * * *MELVIN M.
Customer did not leave a comment.Charles H.
Customer did not leave a comment.darrell R.
Great location with great service.Kim T.
Customer did not leave a comment.Todd Y.
My fault for not taking pictures, but I'm being overcharged by $30 for mileage I did not use. Uhaul was at 49699.0 miles when I picked it up, dropped it off with 49732.7 miles, but I am being charged for 62 miles. Will not use again.Rebecca G.
The U-Haul Company went beyond their normal excellent service to help this young couple with their move. It took them a couple of extra days to find a place to live after arriving in Georgia and U-Haul was kind enough to not charge for the extra days, keeping them from having to unload into a storage facility and then reload and move to their house. AS USUAL, UHAUL HAS PROVEN WHY THEY ARE THE BEST!!! I will never use another comapny for truck or trailer rental, be it locally for a day or for a cross-countyry move. THANK YOU for remembering that it is the customer who keeps the company in business!!Alan L.
Customer did not leave a comment.Jason M.
awesome siteSharyn F.
Customer did not leave a comment.William T.
The person running this place (I believe his name was Ken) was very nice and extremely helpful, even giving us helpful information several weeks before we did the actual reservation.Tom T.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Clayton T.
Make sure the tire air pressure is correct. One tire had a slow leakdennis L.
Customer did not leave a comment.Michael D.
Customer did not leave a comment.JAMES H.
We use this location because they really care about their customers. They are always willing to work to make sure you have everything you need when you need it. We would highly recommend these awesome people to rent from. They are our first choice every time.Justin A.
Customer did not leave a comment.Lloyd N.