Customer Reviews for Luc Giroux Enr

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Luc Giroux Enr

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Sophie N. on

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Customer did not leave a comment.

Martin C. on

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Pas du tous professionnel, très déçu...

josee t. on

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J’ai trouvé déroutant lors de la réservation par téléphone de devoir attendre plus d’une heure avant d’avoir une confirmation que l’équipement était disponible ou non. J’ai aussi eu une surprise quand j’ai reçu le lieu puisque ça n’etait pas mon choix et ce lieu n’avait pas été mentionné non plus

Pierre M. on

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The owner was cooperative with good intentions. However he was overloaded the morning I pick up the trailer and he struggled with the website in order to apply my VIP certificate. Inventory control was not accurate. I did not receive email confirmation that my trailer was ready so I called 2 days prior to pick up date. When I show up on Saturday morning, the trailer was dirty and the electric cord was cut (lights were not working). I replaced the cord and had to pressure wash the trailer before loading it. Also, I did not receive a copy of my contract by email. My recommendation for improvement are: - Plan for busy weekends with additional resource - Provide training (website) or better technical support to the owner - Prior to July 1st weekend, do an inventory check

Gaëtan F. on

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Alain D. on

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Le service obtenu de M. Giroux a été excellent. Cependant, j’ai pLusieurs observations: - j’ai réservé un camion au travers la Centrale. Le point de ramassage que la centrale m’a donné était au centre à Gatineau. Pourquoi? J’habite à Cantley et M. Giroux est aussi à Cantley. De plus, le service à la clientèle à Gatineau est le pire que j’ai reçu. Soyez assuré que plus jamais je ferai affaire avec le Centre de Gatineau....une chance que M.Giroux était là...

Pierre B. on

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Bruno J. on

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Etienne S. on

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Stephane B. on

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Luc was very Nice and Helpful... the only thing is that Luc when he was entering my info in the system, he told repeditly that your site add often clinches!!

Chantal P. on

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Excellent service - location à partir de Cantley sur Montée de la source.

Patrick D. on

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Service A1. Aucune surprise et communication efficiente/. Retour d’appel très rapide. Je recommande fortement cet établissement

Shirley F. on

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Le concessionnaire n’est pas sur le site. Délai de rappel de celui-ci : médiocre. N’a pas l’air de savoir gérer son commerce. Blâme la compagnie pour toute contrainte. Je n’étais pas certaine jusqu’à l’heure promise d’avoir un camion. J’ai détesté ce service épouvantable. Pas à recommander à quiconque.

Jean-Philippe M. on

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L'outil de reservation a changé les parametres de ma reservation a plusieurs reprise., incluant mon choix de ne pas utiliser le cdw, ce qui m'a coûté des frais supplementaires non désiré. Il y a des chances que je n'utilise plus ubaul dans le future, si je ne suis pas remboursé.

Mario B. on

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Je suis vraiment satisfait des services qui me sont rendus. Service exceptional. Merci.

Marc P. on

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benoit d. on

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Alexandra H. on

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Alexandre V. on

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Robert M. on

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Online system does not make it clear the difference between locations that can and those that cannot accommodate equipment.

Jose B. on

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Tres sympathique et de bons conseils

Laurie D. on

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Robert B. on

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Gino M. on

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The owner was very friendly and accommodating. Excellent service. I will continue to do business at this location

JEAN-MARC P. on

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Outstanding service, and great trailer.

Greg R. on

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LYSE B. on

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James S. on

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Merci encore pour le tres bon service !!

John K. on

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Kristina R. on

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Pablo S. on

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This place is quite awesome! I see some people saying it is below average but that's not true. I suspect those are people who didn't return the vehicle clean as they were supposed to. My vehicle was clean and I returned it clean. I returned it with slightly more fuel than I rented it because Luc is such a nice generous person, I didn't want to 'stick' it to him.

Derek C. on

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The guy was unprofessional, telling me about his finances and he even spoke to me about strange private things about other clients. I picked up the rental and it didnt have the proper amount of gas in it. Also the guy (luc) told me if i wanted the dolly it had to be 10$ cash. very strange bu i paid him as i needed it. He then charges me an extra 25$ for cleaning fee. I brought that truck back clean. obviously another money grab.

Ken P. on

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Tres fier du service , Merci

Brigitte T. on

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Jian S. on

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John K. on

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Gabriel T. on

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The floor of the truck was all wet

Ken P. on

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Très bien ,merci

Denise R. on

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Je donne un 5 etoile pour Luc pour son service courtois et professionnels .Camion tres propre et services professionnels.Merci

patrick l. on

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Très on Service

richard r. on

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Answered my call after the 1st ring. Great customer service and my equipment was ready as promised. Répondu tout de suite a mon appel. Service exceptionnel et l'équipement était prêt tel que promis. Je recommande ce revendeur. I recommend this dealer anytime.

Serge C. on

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Best Uhaul service ever! Luc really cares and tries to accomodate you.

Ann D. on

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The person was very nice and super helpful. Thank you so much!

Cynthia B. on

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Très gentil monsieur, a donné un très bon service. Un gros merci!

Christian C. on

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Mathieu L. on

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Nothing. Luc provided an excellent service. No flaws whatsoever

GRAEME L. on

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Luc was very friendly and incredibly helpful. He ensured I got the best experience I could. I would definitely come back here for my uHaul rental.

mark s. on

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Wonderful service!! Great location to deal with.

Sylvie L. on

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Great location across bussiness centre .Glad to see uhaul in Cantley

cynthia d. on

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Le meilleur service jamais recu ,Merci encore

Claudette s. on

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Tres content du servive ,merci

Gilles B. on

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Experience superbe merci Luc

Jean Francois B. on

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The man does the best he can but it took a while to figure everything out and to get a confirmation. Everything went well in thr end but u-haul rented the truck for different hours than we had asked for. We wound up being rushed for the move and had to bring it back in 5 to 6 hours. No big deal, we made it in time but it was very stressfull. Again, the man did his best and i cannot say a bad thing about him or his service. I suggest you contact this perosn only if you aren't in a hurry. Other than that, equupement was in mint condition, truck ran great. Nothing bad to say.

ROXANNE A. on

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I reserved my uhaul online. When I got to the store there was no key for me to pick up in a box and they had to search for it. When I dropped off my vehicle I was told to leave key in car and that’s what I did. Took 3 hours to move dropped off the car and that was it so I thought.... Two days later I get phone calls from two different people. One person called me once to complain that I locked the keys in the car and he couldn’t comprehend that I just followed orders. Than I get a call from Eve Leduc uhaul manager in Gatineau and again had to repeat that I simply followed orders I was given by a uhaul representative. He proceeds to scream and swear at me and tell me that I don’t know what I’m talking about and how he’s the manager and this never happened. He talked over me was rude and said “ how the fuck am I gonna get in the car now “ ... than I asked for his employee information he tells me his name is bob and that he works at budget. I hung up on him after he treated me with such disrespect. Than got another phone call from the first guy who claimed to work at uhaul and he hung up on me.... called uhaul customer service in the states to make a complaint and give them their phone numbers. I will never be using uhaul again for my move and will never recommend uhaul. If that person still works at uhaul after this it says a lot about uhaul customer service and how they care about employees. I do not feel safe knowing these people have my personal information.

natalie r. on

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Michel L. on

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exelent service !!!

Rachel C. on

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Merci Beaucoup Bonne Chance !!

. on

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Merci Beaucoup

Charles c. on

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Alexandre E. on

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Very good experience with this location!

shawn l. on

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Luc was very friendly and very helpful Glad to have a uhaul in Cantley

Andre c. on

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Wow ,Very best service ever had . wish all uhaul were like this !!!!

Deanna C. on

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Mathieu F. on

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Colin M. on

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Kristie-Anne G. on

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Great service, thank you :)

Stephanie V. on

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geatan g. on

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Merci

Joaquin S. on

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Luc was great!! He helped a lot and always trying to help!!! Great person....100% recommended!

franck a. on

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très mauvaise expérience de location avec ce concessionnaire qui menace d'appeler la police si le camion n' est pas rendu dans les temps.Très mauvaise expérience avec M.Yves Leduc, gérant de territoire qui pense avoir tous les pouvoirs et qui n' hésite pas à menacer , insulter et diffamer , bref avec U-haul en général car ce type d'expérience est indigne d'une si grande enseigne.

Colin M. on

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ADEL E. on

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However, I have reported an error in the invoice and still waiting your response: Thank you for the invoice. There is an error in the KM counting. The KM OUT was 1341 and KM IN was 2049. Please check the two pictures attached. I would appreciate having a revised invoice. Thank you to Luc for his excellent service.

Robin S. on

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Alexandre L. on

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We originally placed the order for another location. It was then modified twice without compensation and no priar notice on the second time.

barry a. on

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This is not the location I dropped the truck off at. The Drop of location was: Bob Taxi: 756 Rue St.Louis, Gatineau, QC. I returned the truck there with a full tank. I don't know how the truck got to 468 Montee De La Source, Cantly, QC with only half a tank of gas. I should not be charged for gas that I did not use. The drop off location (Bob Taxi) was not familiar with the drop off procedure. The man there, did not even know what to do with the truck and had to call someone for instructions. There was no paper work or documentation to record the condition of the truck or the level of gas.

Camile B. on

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Luc went above and beyond to help us ,, a truly nice person and would 100% recommend him to anyone. thanks again luc

Pontiroli A. on

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I got charged for 2 days and i rented from 7 pm to 1:30 pm the fallowing day. So i rented for 15.5 hrs. If i would have known i would haved only pic it up in the morning. It was not explain to me that the fee was not for 24 hrs. What i find bizzard is that when i asked for a quote online and enter the same data it only chargese for one day. Thanks.

Matthew M. on

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Cantley was good to go, the only good part of this experience.

Sidney K. on

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No suggestions for improvement, l very much enjoyed renting from this location.

Marc B. on

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La prise de possession du camion devait se faire à 19h00 au 660 boul. Saint-Joseph à Gatineau, mais l'équipement n'y était pas et la personne responsable n'a pas répondu. Plus tard dans la soirée, uHaul nous a trouvé un nouveau camion avec M. Giroux et il nous a donné un excellent service. Merci à lui..

melissa s. on

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Pierre-Olivier É. on

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The owner of the place was not there on time. I had to ask for his phone number to the nearby restaurant to call him (after having waited for 30 minutes). He asked that we meet at his place to complete the contract even if I check-in online the day before. He finally join us at the location place. He is a good guy but not well organized... Uhaul should make sure to give the good address to the clients (in this case his home address) but as well a phone number to join him, which was missing on my appointment. Can you imagine, having to wait for an hour of precious moving time, not knowing if someone will ever come? I lost a hour there + the stress!

Rock c. on

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Very Helpful and pleasent

Bruno B. on

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naailah y. on

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Give me the same host and everything will be fine too.

Jean l. on

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Rob F. on

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Trailer rental had worn wiring, worn safety chains, & pretty close to a flat tire that I had to top up! Plus an extra charge was added to bill, which was given a bogus reasoning, only to have refunded after contacting uhaul costumer service! Thank you costumer service!