Customer did not leave a comment.Karen S.
Lucerne Valley Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Sin comentarios todo bienDAVID S.
Customer did not leave a comment.ALEXANDER R.
Have more the one desk attendants. So while some one is on break others will get attend to.and that takes the load off of who is there alone. They didn't have the size truck I wanted. But it all seem to work out with a discount in mileage fees. The desk attendant at this location was very friendly as well as helpful.winnetka W.
Uhaul smelt like pot... the cab was dirty as well and barely any gas. The situation was no good. He didnt explain anythingAMBER N.
Don't change a thingJeffrey M.
Customer did not leave a comment.Debra A.
Lower priceROBERT M.
When I arrived for drop off at 4:40PM, prior to the 5:00 PM posted closing time, the location was closed. The onsite managers kept looking out of the upstairs windows, but would not acknowledge or come down stairs to assist me with my turn in. Fortunately you have the online turn in option. This is the first time I have had anything below an above average experience with U-Haul.Robert S.
The employees on the phone and on site along with U-Haul suppliers were very helpful. Unfortunately the U-Haul system operations did fail me. I was highly dissatisfied with the moving help. When I signed up to have help with in two hours of my purchase, these services were not actually available. I don't know where the disconnect or lack of communication lies, but I will never be using moving help again. It's OK to not to offer an abundance of services if the services themselves cannot adequately be provided (after being paid for). That tarnished a reputation and my last experience with U-Haul had some issues as well-including charging me twice. Leaving me with a chunk of money temporarily missing from my account. Are used to think of U-Haul as my go to, but my next move I will be using other options.Leif K.
I gave this location an above average rating, because of the representative that helped me, he was above average. He was extremely patient, kind and helpful. He was extra concerned about making sure I got the best possible rate and wanted to make sure I was renting the right truck Etc. The truck was very, very clean. I was pleasantly surprised. However, I would rate the truck below average, only because it had a fuel leak underneath and I felt that the truck should have had a more thorough examination, not just around the perimeter of the vehicle, but also underneath for any type of damage. Having a fuel leak is very dangerous. I would rate the roadside service that came to assist me in my area, below average. When the roadside service repairman arrived he displayed an attitude of being irritated. He was sarcastic in some of his remarks, facial expressions, and in his hand gestures when motioning me to back up the vehicle. He was giving me instructions using his hands but he was using his hands in a way that said I am irritated. The only reason I would not rate him with a poor average rating, is because he was very efficient and quickly to repair the punctured fuel hose, that someone had taped to hide what they did. I did not want to have to unload the truck into another truck, not having help to assist me. The location where I had left, I had help loading the truck. The location where I was going, there was someone there who was going to unload the truck for me. I would not rate every roadside service the same, because U-Haul uses local tow trucks in the area to service calls. However, I would rate the representative who answered the phone above-average. She was genuinely concerned and after she obtained my information she said that she would call me back with the name of the tow truck company that would service the vehicle and she did. I understand that there are situations that happen that are out of our control, so overall for U-Haul I would rate them above average. I am very grateful that there is such a company that has trucks that we can rent without having to shoulder the responsibilities that come with owning truck. I would like to thank U-Haul for the many years of good service, in providing moving trucks to the public. U-Haul is the only company I ever used.Monita M.
We were charged .99 mile vs. the advertised .79 mile. Not real happy about that.Kathryn A.
Always happy with renting from this location. Trucks are always clean and ready to go.Jan C.
Excellent customer service.vincent R.
Customer did not leave a comment.Ryan J.
Customer did not leave a comment.Gary P.
Customer did not leave a comment.HERALD K.
Customer did not leave a comment.Theresa D.
Checking out was quick and easy... no problems at all.Salvador O.
The truck bed was too slick. We had to load and unload on slopes and had a hard time not sliding and trying to handle the heavy loads. We all had work boots on.Kathryn A.
After I had to return back to pick up my reserved dolly they forgot to put in my truck, I was treated as if I was lying about not having one! They tried to make me take it out to my car when I had just witnessed and waited on them loading someone else's moving boxes in their car!Kathy S.
Thank you to Frank and Sharon for your assistance with my renting of the uhaul. Very helpful and patient for I have not had to do this in over ten years. I am very grateful for thier kindness and professionalism.Jeanette N.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.Gina A.
Personally I cant recommend any thing. Everything went very well.WILLIAM H.
Customer did not leave a comment.DEMETRIA Y S.
Keep on truckingFrank D.
Love this uhaul/storage . great staff always friendly and helpfulMichael E.
Service was great. I only rented a dolly and there's not much to say about that . It workedKEN K.
Excellent service and trucksGary P.
The guy who rented the truck to me...didnt know what he was doing.... He over charged me and wasnt very helpfulEMILY G.
Service was excellent. We will tell any and all of this location. Thank you for a very good experience!!HELEN B.
Customer did not leave a comment.elizabeth C.
Customer did not leave a comment.Doug O.
I am not happy with the communication, although I don't know what you can do about it. I had ordered a truck to be picked up in Hesperia, then received a text saying to pick up a truck in Lucerne Vly (30 miles farther than Hesperia) only to then get a phone call saying that the truck in Hesperia was ready for me to pick up. Next came a voicemail saying that I needed to pick up the truck in Lucerne Valley. So which place do I go.....Hesperia or Lucerne Valley???? The truck ran fine (radio was busted I think) and we got the stuff delivered so it ended up being a productive day.darin E.
Customer did not leave a comment.DON S.
very friendly people!!!HUGO M.
Customer did not leave a comment.DON S.
No fault of the technician but the system went down and he had a hard time putting everybody through there was a line out the doorirving C.