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william d
Customer Reviews for Lucia Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and staff. Helpful and easy to work with. Will definitely rent from this location again! Thanks
Buddy GI have rented from uhaul many times over the years and I was beyond impressed by this location. Prompt courtesy service. Staff was very nice and answered all my questions. I will return to this location next time I need uhaul and I will recommend this location to others
stacy h👍🏾
Yensy JClean the trucks and better customer service
Steven PI don't know if it was supposed to have a dolly in the truck (20') but there wasn't one. I had to rent one for $7.00.
jeffrey tGreat service and support even on a rainy day!
Brad MUsed this location before. Staff/ service is always great and the equipment ready on time.
Richard PThey charged me $20 for evening drop off I've never been charged for drop it off after uhaul was closed. I had a 6hr rental. I picked it up at 630pm and dropped it back off at 11pm. When I called and asked about the change they gave me the run around.
lawrence mSuper easy in every way. Thank you!
Michael DThere seemed to be some confusion about the processing of my rental - it took about 15-20 minutes to pick up the truck so that made the experience a little less satisfactory. Secondly, the truck I rented had a error message that read "Left RR Tire Low - Add Air" (or something similar) and I nor the rep at the location knew exactly what that meant, so the maintenance aspect could've been better as well.
Gerald CVery convenient.
Todd SInside of trailer was dirty. I had to sweep it out before I could put my belongings inside it.
BRIAN DThis is a dual business. On my return date, there was only one person working. He had to run the register with multiple customers and take care of me dropping off the trailer. He called his manager who said he’d check the trailer in online. When I received a call from the regional manager the next day, I realized he didn’t do what he said. Luckily I had pictures to prove I turned it in. Regional manager was very friendly and helpful though.
Michael BFix the leaks
CHRISTOPHER VPick up location was switched the day before and was a longer drive to pick up and caused an inconvenience. Drop off location was changed last minute!! I was literally driving to drop off the truck and was only 5 minutes away to agreed upon drop off location when I got the text to drop it off at another location. I proceeded to take the truck to my original drop off location and was approached by an angry employee saying I had to go to take the truck to the other location and I refused. I had to force her to receive the truck as I did not have the time to drive to a location that was farther than the agreed upon location on my receipt!
Michael GAll was good!! Owner of this location was very helpful and friendly
Amy BDid after hours drop. Went well.
Tom BThe man at the store that I picked up the trailer from was not very friendly. I am a military veteran so my hearing is not good. While backing my truck up to the trailer I was having a hard time hearing the directions from the associate. He became very irritated due to having to repeat himself. Other customers at the store noticed I couldn't hear him and started assisting me with the instructions to back up. Once he had the trailer on the ball I was hooking up the safety chains on my side. He told me to leave them that he would get them. He proceeded to twist the chains on the trailer to shorten them. Being in the military and having towed many trailers I know this is not the safe thing to do. He insisted that they remain that way. He was very unprofessional. Upon returning with the trailer there was only a young lady working in the store. She was very friendly and polite. Unfortunately that meant there was no one to assist with unhooking the trailer. Due to my disability from back surgery this was a very difficult task for me to perform. Needless to say I will not return to this location for any U-Haul products.
Kevin BImprove the functionality of the app. Once I got there, after being told online that I would be able to check in on the app, no option was given to me (I design apps for a living, so I know how to use them). I had to go inside instead, and if I was not running late, the store would have been closed. Also, I stated that the truck cab was dirty when picking it up, then at truck return I was asked if it was clean enough for the next family. Even though I told you it was dirty when I picked it up, by answering "no it is NOT clean" I was automatically charged for cleaning. I had to restart the return and state that it was clean, even though it was never clean, in order to remove the nonsense charge. Your app should recognize that it was dirty to begin with, rather than auto charging the honest customers a fee when it should be charging the one previously, who lied.
Geoffrey LNone
Mike CAmanda was great to work with and very professional.
Dolly BStaff is OUTSTANDING. And very helpful. Will use them if I need to rent locally.
Leanne SA big improvement would be the price and time. I needed a tow dolly for literally 1.5 hrs if that. Why not have 2,4, then 6 hr rental. Not everyone needs 6 hrs and pay $48 for 2 hrs.
Bryan HTires were all different pressures, one had only 20 psi in it which could have failed under load on the interstate.
JASON DVery unprofessional
Karen VOwner was very helpful & accommodating.
Leanne SSmall service location but everything went well.
Earl CThe service guy was super helpful and friendly.
JOhn RCharged for an extra day when the store was open till 9. The rental period from 10-8. We returned at 8:45 and was charged an extra day even though the owner told us it was okay to drop it off after 8.
Candace FOnly issue with this site is the split focus between convenience store, gas, and Uhaul. Representative was friendly and personable. Did NOT put in the desired drop-off location I wanted. Also, no paperwork was provided ... it was all thru email.
Jerry CStaff was great.
Alvin TThank you. Super local service.
Thomas HKept the truck for one night. This location didn't check the truck in for 4 days and then billed me for the 4 days.
Patrick PNO working bathroom at this location. NO running water to wash hands after handling trailer equipment. Trailer originally assigned to this reservation had damaged wheel fender. I had to insist on different equipment.
ANDREA AThe food mart opens at 8. Your site lists 10. I called to see if I could pick up at 9. No problem. Got there and had to call 800 number to get truck at 9, person at food mart could not get key out of box. Spent an hour on phone and on web check in. I have rented numerous trucks from you and you continue to make it hard to be a loyal customer.
William DRun down gas station. They were efficient though.
ZACHARY DHave someone double check your restrictions. I could not rent a car dolly to pull with my Jeep because it was a soft top. However same model with a hardtop could. What gives? Towing ability has nothing to do with the top of the vehicle.
scott tVery friendly and professional, I will rent from there again.
Paul BDrop off was easy
Scott MU-Haul changed my pickup location the day before the pickup date. Rather than 5 minutes away, it was 30 minutes. That took an extra hour off my schedule. The facility is a good mart and only one person working. Interrupted several times to wait on customers. Another delay.
David LMake the self check-in process quicker. It took me 30 minutes to use the mobile app to check-in which is not ideal. It only took about 5 minutes to checkout.
Cecily TGreat Proffesional customer service
John LVery friendly and quick pick up/drop off.
josh hYou charged me for 1/8 of gas left but it doesn't matter that you changed the location of the pickup spot one day before to a location that was 25 min further from the original one. Then when I went to return the truck the app didn't work until someone form uhaul went there and he took care of it (15 min latter)
Jorge GTo keep from getting a cleaning fee I put my trash in the dumpster provided at the location and the gentleman calls me thirty minutes later telling me he is charging my card 50.00 for a trash fee. When I put it in the dumpster to literally prevent a fee. No where did it say you like could not dump in the dumpster.
Phallenetia R