Customer Reviews for Lucky Food Mart
(U-Haul Neighborhood Dealer)

83 reviews

958 Saint Johns Bluff Rd N   Jacksonville, FL 32225

(904) 693-5108

Location Hours

  • Mon: 10:30 am - 7 pm
  • Tue-Sat: 9:30 am - 8 pm
  • Sun: 10:30 am - 7 pm

Services at this Location:

Contact Us

(904) 693-5108

958 Saint Johns Bluff Rd N
Jacksonville, FL 32225

Services at this Location:

Location Hours

  • Mon: 10:30 am - 7 pm
  • Tue-Sat: 9:30 am - 8 pm
  • Sun: 10:30 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Jermaine C. 
Rating:
2.0

Please send receipt as promised.

Alexandra S. 
Rating:
5.0

Customer did not leave a comment.

Kimberly Z. 
Rating:
2.0

They did not have any of the equipment I ordered. Also the attendant did not refund any of the money I had used to get the equipment. I only received the truck.

Marlo M. 
Rating:
4.0

Customer service person at this location was super helpful, friendly and patient and we only interacted by phone.

Shanta S. 
Rating:
5.0

Very convenient location. The process was quick and easy. Had no issues whatsoever!

Tyrone D. 
Rating:
5.0

Fix the lock on driver's door!

Laura R. 
Rating:
3.0

Did not receive furniture dolly as requested. Told to go to uhaul location to pickup or get a refund. We needed the dolly for our move and did not have time to go to a U-Haul facility. If we cannot receive what is reserved at locations outside of U-Haul facilities I will not be renting uhaul again.

James H. 
Rating:
3.0

Customer did not leave a comment.

Sandra S. 
Rating:
5.0

Customer did not leave a comment.

Tavian B. 
Rating:
4.0

Customer did not leave a comment.

Tracy K. 
Rating:
4.0

Paid more than what was originally quoted.

Chandesha F. 
Rating:
5.0

Customer did not leave a comment.

Karen A. 
Rating:
1.0

Horrible experience. Got to this location no one was there. The key was missing to my original truck. Sat on the phone for 45 mins just for me to be given a whole new truck. Never again.

Harnesha B. 
Rating:
1.0

Customer did not leave a comment.

Yamilette R. 
Rating:
5.0

Customer did not leave a comment.

Vitali P. 
Rating:
5.0

Customer did not leave a comment.

Hassan Tahir K. 
Rating:
5.0

Great guy thank you

Franciso G. 
Rating:
2.0

The truck was filthy. Inside and out. Not well maintained at all. Never got a receipt, still haven't received any money back on my deposit or anything. Attempted to call, but no response.

Leopoldo V. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHYEUGENE M. 
Rating:
5.0

Customer did not leave a comment.

TY'RE P. 
Rating:
2.0

The passenger side mirror was taped together and would not stay in one place.

Mark V. 
Rating:
5.0

It was pleasant experience with no problem

Olena P. 
Rating:
2.0

The reservation process was below what I expected. They were not expecting me and did not have the auto carrier that I reserved. I feel like I could've gone without the reservation process altogether.

Robert B. 
Rating:
5.0

Quick and easy reservation and sign in.

LEONARDO N. 
Rating:
2.0

Received truck below 1/4th tank. Had only 35 miles left on it. Filled the truck with $70 and never got a reimbursement. Help.

Daniel A. 
Rating:
1.0

The passenger side mirror was broken and they charged me for 4 gallons of gas after I filled up the tank.

Matthew V. 
Rating:
3.0

Broken passenger mirror, Broken back down, bad service

JOSETTE S. 
Rating:
5.0

The on site representative was professional, and helpful.

Audwin M. 
Rating:
5.0

The truck really was not great, the mirror was so loose it moved at every bump and there was no dolly available. But what made the experience so great was the amazing guy who helped us. I feel bad I dont know his name but he was so great. A mid 20s black guy who was friendly and didn't make us wait while all the lottery ticket purchasers walked up. Oh wait, that was not the question...lol. Better condition trucks would be good. I would have NEVER rented that truck for an out of town move.

Leah S. 
Rating:
3.0

Customer did not leave a comment.

John L. 
Rating:
2.0

I got charged 2x and received no receipt for either

Jenese C. 
Rating:
3.0

We couldn't get ahold of anyone to see if we could get the truck for an additional day. The two numbers that I found for customer services kept hanging up on me. Also, we put gas in the truck and I guess it wasn't enough and you charged us $30 and then $16.50, totaling $46.50. I put gas in it and only drove it 12 miles! Unreal ;(

Shannon K. 
Rating:
4.0

didnt have the dolly i had reserved

leonard M. 
Rating:
5.0

Customer did not leave a comment.

Consuela F. 
Rating:
5.0

Customer did not leave a comment.

I Ting L. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
2.0

The truck I was given was in serious need of repair. The brakes were barely working, warning lights came on, and when I stopped at a light or intersection, I couldn't go more than 5 miles an hour once I began moving again. Once I did get up to speed, the speedometer kept sinking down to zero. I decided not to use the truck as I didn't want to break down, but I was still charged.

Hope L. 
Rating:
4.0

Customer did not leave a comment.

Joshuah I. 
Rating:
2.0

Just unprofessional with the service. I'm sure they overcharged me for my mileage as my Google maps timeline shows me driving 31 miles all day when I had this truck but yet I was charged for over 50. It's cool, I'll just never return and rent my trucks from another company.

Marc V. 
Rating:
5.0

Customer did not leave a comment.

Sieger H. 
Rating:
5.0

The attendant was knowledgeable and very helpful in the process.

BASIL M. 
Rating:
3.0

Customer did not leave a comment.

Alice F. 
Rating:
5.0

Customer did not leave a comment.

Cintia F. 
Rating:
5.0

Customer did not leave a comment.

DANIEL J. 
Rating:
3.0

Customer did not leave a comment.

BRITTANY B. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL B. 
Rating:
1.0

I used only 23 miles as per google map, but van showed 40 miles. He is charging more. Rude attitude

gowrunaidu S. 
Rating:
2.0

Missing items and less then ordered quantities. Uhaul swapped my location to this one. Not my first choice. Lock on back of uhaul also didn't work. Overall 2/5. Below average for the listed reasons.

jonathan V. 
Rating:
5.0

The process was extremely easy and however during the application state there was no option for military or AAA discount. The clerk at the store couldn't do anything but all in all the truck worked well for its intended use.

Timothy S. 
Rating:
5.0

Customer did not leave a comment.

Evan A. 
Rating:
5.0

Don't schedule the customer an entire town over 30 minutes out from where they actually booked the truck. And make sure the locations you are using are professional and have normal business hours and which they are there.

Gretchan B. 
Rating:
5.0

Clean equipment .very corteous service .fast no hassle ..will .use location an services again.

Adrian S. 
Rating:
1.0

How about actually leave the truck for what I requested which was 24/7 pickup and not pick it up in the morning. Then call me to tell me to come later then when I come the truck not even be ready

Ricardo R. 
Rating:
5.0

Excellent service

Amanda J. 
Rating:
1.0

The truck was not a 15 it was 14 I looked in the inside of the truck to see the size and it was a 14. So the truck was smaller than the one that I reserved on line. I had to use my SUV to put the rest of my stuff . The truck smelled like marijuana and the location was 28 miles away. It was an awful experience. I called U-Haul and let them know as soon as I got home they said sorry that it.

CARMEN M. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
2.0

Requested 15 ft truck, they had one 10 ft truck when I got there. I had to take what I could get. Dolly looked like it was from 1970 and nasty as heck. The truck was dirty on the outside and inside, and smelled funny inside. Smelled so bad I had to roll down the window, even with the FL heat. The guy behind the counter was nice, but crappy location!

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

Roxana A. 
Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Mark R. 
Rating:
5.0

It was easy and great.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

2nd time to use this location. Had a small problem with the Uhaul app but the staff was more than helpful and still got me on my way. I would recommend them to anyone!

Charles C. 
Rating:
2.0

Customer did not leave a comment.

Jurgen C. 
Rating:
5.0

Customer did not leave a comment.

Khadijah J. 
Rating:
5.0

Customer did not leave a comment.

Candida G. 
Rating:
5.0

Customer did not leave a comment.

Candace G. 
Rating:
5.0

Good unit, as clean as can be expected. Ran and shifted well with no major odors or oil burn. Used online, gotta be patient but faster then waiting in line inside the store.

Richard S. 
Rating:
5.0

Have a dollie

Janet H. 
Rating:
3.0

Nice people, but not great outcomes. We initially reserved a 15' truck, the contract was completed inside the convenience store and it wasn't until we were getting ready to leave that we realized that the cab of the truck smelled like so much "smoke", no one could drive it, plus all our furniture would've smelled like that. Next we asked to switch trucks, but the only way to change trucks would've been by cancelling the contract. Thankfully, the owner was able to step in and allow us to change to a 10' truck without the "smoke" issues. Also, he mentioned he would update the contract for the right truck size. Fast forward to the truck being returned and emailed receipt: Receipt shows 10' truck rental, but then shows the rental charge as if we had a 15' truck. Working with Customer Service now to get this all fixed.

Jael - Alexandra M. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
3.0

Offer AARP discount like other rental companies. I was quoted one rate, but when I dropped it off, the total was different. When you make a quote to someone, please be 100% accurate!! I was offered a cheaper rate with Budget because the mileage was only .69 using my AARP rate.

Valerie H. 
Rating:
5.0

Customer did not leave a comment.

Martin R. 
Rating:
5.0

Customer did not leave a comment.

Brent H. 
Rating:
4.0

Courteous service.

charles G. 
Rating:
5.0

Customer did not leave a comment.

gilberto L. 
Rating:
3.0

They didn't allocate enough miles for my trip causing a slight overcharge. Did not give instructions for drop off.

Chris J. 
Rating:
1.0

Was sent to 3 different locations before I was able to pick up, major headaches at each stop.

Hunter M. 
Rating:
5.0

Customer did not leave a comment.

Melania R. 
Rating:
1.0

Customer did not leave a comment.

Cole R. 
No reviews have been submitted for this location.

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