Customer Reviews for Lucky Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lucky Stop

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Ronald B.
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Customer did not leave a comment.

DAVID P.
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Customer did not leave a comment.

Tracy G.
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Everything was fine until I returned the truck and was accused of getting into an accident when I clearly didn't

MICHAEL S.
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Customer did not leave a comment.

William C.
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Customer did not leave a comment.

Walter R.
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Forced to do self return. After a long day of moving, had to create an account while waiting at a gas station counter. Took a long time. Final digital checkout response was good.

Christine W.
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Customer did not leave a comment.

raymond M.
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My mileage was incorrect on the invoice and it hasn't been corrected yet.

joyce K.
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person snapped @ us for parking truck in spot on side of building. nothing was marked & we intended to go in to ask where they preferred. then person ran outside again to scold us for parking truck in area she had pointed to. she wanted us to have parked it perpendicular to what we had telling us we had no common sense. there were no lines on pavement or sign to designate where to leave truck.

Kenneth O.
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no comment.

Gregory M.
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Customer did not leave a comment.

kevin S.
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Truck was dirty, inside and out, inside of wind shield was a mess, food crumbs all over the place and it smelled like cigarette smoke. Desk service was fine, friendly.

Thomas S.
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This drop off location was only a couple of blocks away & the woman was so friendly & helpful. The store was very clean & neat so we'll be back to shop when we need something!

merle G.
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Customer did not leave a comment.

Dana D.
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This was not the original drop off location. However, it was closer to my destination. They guided me in how to go about making the change. It was quick and painless! In stressful times, that goes a long way! Thank you!

bob M.
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A/c did not work. Muffler-exhaust system failed. Maintain trucks better before leasing.

MATTHEW D.
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Customer did not leave a comment.

charles M.
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Customer did not leave a comment.

Benjamin K.
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Great customer service, nice people, quick, and convenient! Well done!

John C.
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Nothing at all!

Daniel B.
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Nothing. Everything was organized and professional.

nancy C.
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Customer did not leave a comment.

STEVE B.
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The Uhaul portion of the very small gas, snacks and go operation was run by an attendant who treated my Uhaul rental as a necessary distraction. The property is far too small. Truck ran lousy and steering was scary. Was told to take a pic of the dash so I could get the mileage and fuel used. When I mentioned, after filling the tank as I was told, it appeared the truck got 2.1 miles per gallon I was told by the apparent owner "Oh well..nothing I can do" Dirty, understaffed, shabby, far too small a facility with dirty and dangerous equipment. I had to do most of the work to rent YOUR truck! I will not hesitate to tell all I know to stay away!! These people do not deserve the Uhaul franchise!!!! Stay away People!!

JAMES Z.
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Danielle went out of her to secure a 26-ft truck for my use and followed up with multiple text to confirm date and time of pickup.

Gregg D.
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Customer did not leave a comment.

Michael P.
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Equipment was old and rusty, leaks in the roof were apparent. Employees were very nice and helpful

DAVID J.
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Customer did not leave a comment.

M Susan S.
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We were extremely impressed with the courteous & efficient service we received. We requested an 8 am, Sunday pick up. A few days prior to our rental, we were called & asked to consider a 9 am pickup..... in order to avoid the chance of the 8 am return of this particular truck running late. The woman didn't want us to be inconvenienced! Lastly, the rental truck's dashboard, steering wheel & handles were wiped with disinfectant. We highly recommend renting from Lucky Stop!

DAVID J.
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Customer did not leave a comment.

jovan S.
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Everything was great! The young girl working was very knowledgeable got us the truck real quick with no problems. The truck was well-maintained and clean and was perfect for what we needed it for. I just feel that the price per mile was a little high although the 19.95 for the day is a great price but I think a dollar per mile is a bit much and the fact that we rented the 10 footer and it did not have any ramps was disappointing. Other than that I would definitely rent from Lucky stop and U-Haul again!

VINAY T.
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Customer did not leave a comment.

Emanuel P.
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Iyabo L.
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RYAN K.
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Customer did not leave a comment.

Branka J.
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There is tell you one thing an phone when you rent and when you come to pic up is charge you more ......

Mickey L.
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Customer did not leave a comment.

James N.
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Excellent service, drop-off handled quickly with a minimum of fuss.

Ronald M.
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the lady at the front desk was very helpful. Her manager on the phone was kind of rude.

Kevin C.
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Customer did not leave a comment.

samuel B.
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They don't offer the option of picking up your U-Haul at any time. You have to wait until they open and if you're like me, you'd rather get an early start to the day. I asked the owner about that and he claimed that he could choose to have the lock box for the keys but he didn't like it.

Sherwyn W.
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I had a reservation in portage indiana. It was then switched to a location in Gary Indiana because the portage location don't have a truck. I get to the Gary Indiana location didn't have a truck. I had to then go to the Valparaiso location to finally get a truck. This was very inconvenient and very inconsiderate as there was NO communication from your company at all. It cost me time and money. All the customer service rep wanted to do was give me $10 off the truck in which I pay by them mile. I will NEVER EVER use your company again.

Alex Z.
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The app pick up option is so lengthy and makes the whole process unenjoyable.

Michael S.
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Excellent experience. Will recommend to friends/family.

Terry N.
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Customer did not leave a comment.

James V.
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Very professional.

justin B.
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Customer did not leave a comment.

Carol D.
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Very good, no problems whatsoever.

Scott M.
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Customer did not leave a comment.

Lori J.
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Customer did not leave a comment.

MARTY S.
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Customer did not leave a comment.

james F.
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Everything went great. Tony, Lori, and Melissa we're awesome. I was unsure about the day I needed the truck due to other circumstances, then I had to change my reservation at the last minute. They were very accommodating and flexible through all the changes. The truck was perfect. I strongly recommend this facility for any U-Haul needs. Thank you all!

Robert B.
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Customer did not leave a comment.

Glenn M.
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They lady that helped me was very good to work with.

William M.
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Customer service representative charged my credit card after I told her I wanted to pay in cash. She then said that “he” (whoever “he” is) only takes payment by credit card. Not to happy about the way that was handled. I had cash ready and willing to pay.

DOMENICO F.
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Great customer service

JIM F.
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Customer did not leave a comment.

Clinton R.
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Excellent customer service.

JANE S.
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The gentlemen at the Lucky Stop were great to work with. I will definitely use their location if I need to rent a uhaul again.

Dan R.
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This location by far has been my best experience with uhaul. The young lady helped me and made me feel like I was important as well as having a great knowledge about rentals. The young man too was very polite and helpful upon the return of the rental. Great job

Craig D.
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Customer did not leave a comment.

Doris C.
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I called to get the u haul had to keep telling them it was one way only. I requested a complete total and it was 40.00 higher when we got there. It only had 1/4 tank of gas, and in the past it has always been full. Then when we returned the truck the price was another 36.00 dollars higher. So I am not happy because I could of got a truck for 300.00 total some where else.

Jerome D.
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To far out and had to move appointment Cause the arrangement place for pick up was closed and not open for pick up.

Angela R.
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My pick up location was changed unexpectedly. I was not called to be notified. I was not called by U-haul by 6pm the night before. I had to go an extra 12 miles to pick up the truck and charged was the additional mileage. Not calling and informing a customer of changes to there order or adhering to your policy to call the night before made this whole experience frustrating. I will not be using U-haul again. This is not the first time this has happened with U-haul for me. I would not recommend your company to anybody.

Jennifer T.
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Great customer service

michael W.
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Customer did not leave a comment.

Ross C.
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Customer did not leave a comment.

Thomas K B.
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Preferred pick up location was moved to this location and I was not notified and had to find out on my own. I was informed that I would be given a discount and additional mileage due to the change, but no discount was given. The internet was down at the location, so check-in was delayed and took longer than expected. Staff on site was apologetic and as helpful as possible.

Olusegun A.
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Nothing really, that location is just meh.

Matthew A.
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Customer did not leave a comment.

Timothy R.
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Location was closed when I dropped off vehicle. Was listed as the only location in the entire area where I could drop off, which was on the other side of town and a pretty far drive. Get more locations around the area, not just one.

Tammy J.
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This was a pleasant experience. The representatives who checked us in and checked us out were very courteous and helpful. We would definitely recommend this location to others.

William W.
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I was happy with this location. I have no recommendations for improvement. Everything was good.

Kevin R.
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Customer did not leave a comment.

Andy S.
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The attendant was very helpful.

ADAM A.
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Customer did not leave a comment.

Don M.
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Customer did not leave a comment.

David C.
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Customer did not leave a comment.

JAMES R.
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The 17' unit that I rented had more holes in it then Swiss cheese. I rented it on July 5, I had used it for UNDER 40 miles. The vehicle needs to be filled up before returning it, so I used Lucky Stop (don't use their fuel almost 20-30 cents more then nearby locations). it took 8.484 gallons to refill. SERIOUSLY 8.484 GALLONS!! That's is equal to roughly 4.5 miles per gallon. So I contact the manager before I leave, and the manager states it's because the air conditioning was on that it gets that bad of gas. REALLY! So I did some research, according to Google, did you know that the average 18 wheeler with a load using air conditioning gets better mileage then the 17' U-Haul truck that they rent. Also he stated that I over-filled it, how is that possible. You fill the gas until you hear the gas pump stop. How hard is that. I admit I rented the truck, I used air conditioning when driving. Not while loading or when moving items. (Keys were in my pocket). My main complaint is that they are rude, ignorant people. I feel cheated. I hope you don't use them. Don't make my mistake.

Anthony C.
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Make sure equipment is serviced. Rented 26' truck for 5 days for a long haul and the air conditioning didn't work properly (only worked when pressing on the gas, but when moving slow or sitting still in traffic...and the temps outside were in the 90's. Plus, the floor of the truck was extremely hot (you could fry eggs on it). Unloading this packed to the ceiling truck was not an option and sitting around for several hours waiting on them to send someone out was only wasting travel time. Grossly over-priced and inconvenient to not keep these large trucks in good service.

Kathleen Z.
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Customer did not leave a comment.

Yvonne M.
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Customer did not leave a comment.

Nicholas G.
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Customer did not leave a comment.

Geoff G.
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Not only was there trash inside the truck, but when I extended an In-town rental by a day, they charged me for a One Way rental. This is the reason I stopped using them years ago. I should have never gone back. Horrible facility that shouldnt be allowed to rent Uhaul trucks. id rather spend the money on driving more miles and go to the Uhaul in Merrillville. They have an amazing staff there.

mary W.
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Customer did not leave a comment.

Joelle W.
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Customer did not leave a comment.

Edward B.
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The rental process online was easy. When I got to Lucky Stop the mobile check in did not work so the lady at the location helped me out. The truck itself did not drive very well. It was all over the road and had issues idling.

Daniel B.
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Customer did not leave a comment.

johnathan F.
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Customer did not leave a comment.

donald M.
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I reserved the truck and 2 days later it was confirmed by email at a location 30 minutes away. when I called to complain I was told there were NO GUARENTEES and drive the 30 minutes or they would give me a much smaller truck and my closer location. Very dissappointed in U haul!!! Perhaps next time I will try a different company that KEEPS it "confirmation emails" as more than a

Andrew B.
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Customer did not leave a comment.

Jennifer S.
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My experience was good. They were very accommodating and the process was swift and smooth.

Raymond F.
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Customer did not leave a comment.

Wallace J.
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Couldn't get key out because f truck. Didn't have return paperwork. Tried to increase charges

Tim G.
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Customer did not leave a comment.

BRIEN C.
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Customer did not leave a comment.

PAUL H.
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SEAY AT WHAT WORKS FOR PEOPLE.

Roy C.
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The pick up location had a foot of snow and was never plowed it was a gas station or customers are getting stuck everywhere including myself and my wife and her vehicle trying to help me I feel let down by U-Haul for sending me to that location as I reached out several times no one ever returned my call and no one ever was able to do anything for me love you U Haul multiple times but it is my last time

LISA L.
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The mileage charge was absorbent.

stephen S.
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Are house was 1 block from a uhaul central ave ace hardware and yet we had to go 17 miles away to drop off. We eended up 1 mile over and charged us the 43cents...this trip cost 70 dollars for gas because of your inept pick up drop off locations.

BASSAM A.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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