Customer Reviews for Lucky Stop

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lucky Stop

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Alex Z. on

Rating:

The app pick up option is so lengthy and makes the whole process unenjoyable.

Michael S. on

Rating:

Excellent experience. Will recommend to friends/family.

Terry N. on

Rating:

Customer did not leave a comment.

James V. on

Rating:

Very professional.

justin B. on

Rating:

Customer did not leave a comment.

Carol D. on

Rating:

Very good, no problems whatsoever.

Scott M. on

Rating:

Customer did not leave a comment.

Lori J. on

Rating:

Customer did not leave a comment.

MARTY S. on

Rating:

Customer did not leave a comment.

james F. on

Rating:

Everything went great. Tony, Lori, and Melissa we're awesome. I was unsure about the day I needed the truck due to other circumstances, then I had to change my reservation at the last minute. They were very accommodating and flexible through all the changes. The truck was perfect. I strongly recommend this facility for any U-Haul needs. Thank you all!

Robert B. on

Rating:

Customer did not leave a comment.

Glenn M. on

Rating:

They lady that helped me was very good to work with.

William M. on

Rating:

Customer service representative charged my credit card after I told her I wanted to pay in cash. She then said that “he” (whoever “he” is) only takes payment by credit card. Not to happy about the way that was handled. I had cash ready and willing to pay.

DOMENICO F. on

Rating:

Great customer service

JIM F. on

Rating:

Customer did not leave a comment.

Clinton R. on

Rating:

Excellent customer service.

JANE S. on

Rating:

The gentlemen at the Lucky Stop were great to work with. I will definitely use their location if I need to rent a uhaul again.

Dan R. on

Rating:

This location by far has been my best experience with uhaul. The young lady helped me and made me feel like I was important as well as having a great knowledge about rentals. The young man too was very polite and helpful upon the return of the rental. Great job

Craig D. on

Rating:

Customer did not leave a comment.

Doris C. on

Rating:

I called to get the u haul had to keep telling them it was one way only. I requested a complete total and it was 40.00 higher when we got there. It only had 1/4 tank of gas, and in the past it has always been full. Then when we returned the truck the price was another 36.00 dollars higher. So I am not happy because I could of got a truck for 300.00 total some where else.

Jerome D. on

Rating:

To far out and had to move appointment Cause the arrangement place for pick up was closed and not open for pick up.

Angela R. on

Rating:

My pick up location was changed unexpectedly. I was not called to be notified. I was not called by U-haul by 6pm the night before. I had to go an extra 12 miles to pick up the truck and charged was the additional mileage. Not calling and informing a customer of changes to there order or adhering to your policy to call the night before made this whole experience frustrating. I will not be using U-haul again. This is not the first time this has happened with U-haul for me. I would not recommend your company to anybody.

Jennifer T. on

Rating:

Great customer service

michael W. on

Rating:

Customer did not leave a comment.

Ross C. on

Rating:

Customer did not leave a comment.

Thomas K B. on

Rating:

Preferred pick up location was moved to this location and I was not notified and had to find out on my own. I was informed that I would be given a discount and additional mileage due to the change, but no discount was given. The internet was down at the location, so check-in was delayed and took longer than expected. Staff on site was apologetic and as helpful as possible.

Olusegun A. on

Rating:

Nothing really, that location is just meh.

Matthew A. on

Rating:

Customer did not leave a comment.

Timothy R. on

Rating:

Location was closed when I dropped off vehicle. Was listed as the only location in the entire area where I could drop off, which was on the other side of town and a pretty far drive. Get more locations around the area, not just one.

Tammy J. on

Rating:

This was a pleasant experience. The representatives who checked us in and checked us out were very courteous and helpful. We would definitely recommend this location to others.

William W. on

Rating:

I was happy with this location. I have no recommendations for improvement. Everything was good.

Kevin R. on

Rating:

Customer did not leave a comment.