Customer Reviews for Lucky Trade Mechanics

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lucky Trade Mechanics

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Ella D.
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Marcello was a great help, and the moving process went smoothly!

Monquez P.
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Well it started off rough because your app wouldn't let me do my "self pick up" because the dispatcher forgot to assign my vehicle so I had to go inside. The person inside is an auto mechanic who was having a really bad day. He told me to call you. Your company put me on hold for 20 min and finally told the mechanic that he had to do the paperwork which made him even more angry and he began cursing and saying " Now I have to stop my job to do this." So it was not the best experience trying to pick up my vehicle. So my advice, if someone wants to "self pick up" make sure the vehicle is properly assigned beforehand. But after I got the vehicle everything went smoothly

DELILAH D.
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The attendant here was very helpful and understanding.

Keisha H.
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Very very nice friendly and professional great experience!!!!! I will definitely come back and recommend this location thank u so much

Jatarra H.
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Marcello was really awesome to work with. It was a pleasure renting from him and I'd gladly rent from his location again.

david M.
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Customer did not leave a comment.

Quentin A.
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No improvement needed

Robert B.
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Customer did not leave a comment.

keevon N.
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Customer did not leave a comment.

JOY R.
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Super nice, quick and easy

LATASHA E.
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Only positive comments for this location. The gentleman Marcello that helped us was a great help & very professional!!!

amoria D.
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The guy that helped me with my rental was very nice and welcoming.

Sheila Y.
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Friendly and respectful staff

Eslyn L.
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Service with u haul was horrible first place I booked I went there and was advised person who does rental is not in so come back tomorrow that makes no sense knowing that I had a reservation

Jesse B.
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Customer did not leave a comment.

Aisha E.
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Marcelo was awesome to work with. He is very professional and easy to work with. I would recommend this location.

Geoffrey B.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

PAUL B.
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Customer did not leave a comment.

rena W.
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The representative was truly a big help. I saw when we returned, there was a customer there that needed parking. The representative moved his car so that customer can park his car and use the U-Haul van. Great service.

Roan S.
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Professional! They made sure I had a van ready for my move Thank you again.

Sandra C.
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Nothing

MARIAM S.
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Customer did not leave a comment.

rayna T.
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Tried his best to get more information about my situation -- but still should not have charged me because I did pay $15 for the insurance.

JADE B.
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The customer representative was kind, patient and respectful--he was great--we will definitely recommend.

carl G.
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Customer did not leave a comment.

LALEE M.
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Customer did not leave a comment.

Jonathan P.
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Customer did not leave a comment.

ARVIN S.
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Marcello was an excellent help. He was also very informative. Thanks a lot.

Alexis J B.
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U-haul did a very poor job in terms of informing me what to expect when I picked up my vehicle. I was not aware that I was doing a self-pickup rental. U-haul did not tell me that the business I chose would be closed on the day of my move, so when I showed up at Lucky Trade Motors, I had to do some detective work in order to figure out how to get access to the keys. This caused a delay and cut into the limited hours of my rental. This should not happen. U-haul had my email address and my phone number; it would have been easy to send me a list of instructions the day before on what to expect and what to do when I showed up at the pick-up location. Additionally, U-haul did not provide directions on how to complete the return. Again, this caused confusion because I did not know if U-haul would charge me extra because I had no idea how to properly execute the return. The vehicle was in great shape and the rental was well-priced, but please communicate with your customers more to minimize confusion. Thank you.

Percy C.
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I reserved the truck from 9am I arrived at 8:45 location was closed went to the store came back the location was opened but the person handling haul business was not there he did not show up till 9:15am I waited another 15 minutes to get check out in between conversations.... really

No reviews have been submitted for this location.

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