Customer Reviews for Lucky Twyn Variety
(U-Haul Neighborhood Dealer)

113 reviews

159 Twyn Rivers Dr   Pickering, ON L1V1E3

(905) 509-8687

Location Hours

  • Mon-Sun: 9 am - 12 pm

Services at this Location:

Contact Us

(905) 509-8687

159 Twyn Rivers Dr
Pickering, ON L1V1E3

Services at this Location:

Location Hours

  • Mon-Sun: 9 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

N/A

Rolando C. 
Rating:
2.0

1. The app was not working to receive the truck. 2. The representative was then contacted and she couldn't communicate the process properly. The guage label was at 3/4 but the fuel was lower than that. 3. Even returnning the vehicle was a mess as the app was not accepting pictures. 4. Vehicle cleanliness and hygiene was poor. This was my first experience with U-Haul as I could not find Discount or Budget trucks available. Neither going to recommend this to anyone or use this again.

Syed Ali Raza J. 
Rating:
5.0

Customer did not leave a comment.

YINGHAO C. 
Rating:
4.0

Customer did not leave a comment.

Selwyn J. 
Rating:
5.0

Online website could not process my mobile return; would not proceed past upload picture of mileage and gas level. My phone is a Samsung Galaxy 9+

Timothy A. 
Rating:
5.0

Customer did not leave a comment.

MIKEISHA L. 
Rating:
5.0

Website and self car sucks...

Jon Y. 
Rating:
5.0

Customer did not leave a comment.

Asha M. 
Rating:
4.0

Customer did not leave a comment.

Vanessa P. 
Rating:
3.0

Customer did not leave a comment.

JAMESA G. 
Rating:
5.0

Nothing

Arlene D. 
Rating:
5.0

Best experience ever

Xuguang S. 
Rating:
5.0

Packages with kilometre allowance or unlimited kilometre packages

Andrew D. 
Rating:
5.0

Engine was making noise and truck seems strugglimg changing gears on uphill not sure if its normal as i drove Uhaul truck for first time... might need some maintenance or tune up. Excellent store keeper and quick check out and return.

SYEDFARASAT H. 
Rating:
5.0

The location was lovely but I was annoyed that I selected the 24/7 pick up option, which said I needed to select that I was there to pick up my truck through the uhaul website. Unfortunately, the button your instructions kept telling me to press ("pick up truck" from my dashboard), was no where to be seen and the process to pick up from inside was lengthy (even though all the information was already provided by me online when I checked in the day before). So while the staff at this location was lovely! Your website left much to be desired

VALERIEA S. 
Rating:
5.0

Customer did not leave a comment.

PRAVINSUDARSHAN A. 
Rating:
1.0

0/5

Vladimir simon T. 
Rating:
5.0

In my mind nothing. It was a last minute need for me. I went to Lucky Twyn and they bent over backwards to accomodate me. Great service

Randy L. 
Rating:
3.0

Clean the vans, 3 time I rented same condition dirty as hell

Paul D. 
Rating:
4.0

Customer did not leave a comment.

RYAN D. 
Rating:
4.0

Customer did not leave a comment.

NEILS W. 
Rating:
5.0

Customer did not leave a comment.

Jeffery O. 
Rating:
3.0

Don't like the fact that after I returned the vehicle that no one came out to inspect it. I was told that is done later. Well my concern was what if the vehicle gets damaged after I parked it. It's parked at a variety store where cars come and go and anything could happen I.e. someone hits it, opens their car door and dents it etc. I ended up taking a 360 video of the vehicle after I dropped it off just in case.

ANTONIO A. 
Rating:
4.0

Your app always has issues. I thought it was my phone in the past but for this most recent rental I used my knew cell. Still had problems completing the pick up with your app.

TYRONEA R. 
Rating:
5.0

Customer did not leave a comment.

Tracy L. 
Rating:
5.0

Customer did not leave a comment.

Troy M. 
Rating:
5.0

Interior was dirty and sticky from spilled coffee running from the cup holder.

Peter W. 
Rating:
3.0

Customer did not leave a comment.

NEILS W. 
Rating:
5.0

Customer did not leave a comment.

Arif N. 
Rating:
1.0

Scammers. Do NOT rent from this people. The truck was dirty inside when it was rented. I took a video before and after. It was returned exactly same condition. Upon returning the vehicle, they wouldn't come outside to check the vehicle to close the return. The store had any customers at all. They said I'll get your final bill in email. I left trusting the people running the store will be honest. They charged cleaning fee $25. Now, I'm spending my own precious time on calls trying to fight for this scam. This is their trick... !!! Rent from UHAUL retail locations.

Manivannan K. 
Rating:
5.0

Customer did not leave a comment.

Kyle E. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Good friendly service!

Art P. 
Rating:
5.0

A great local provider...just steps from my house. Couldn't be better!

Colin M. 
Rating:
5.0

Customer did not leave a comment.

Cathy N. 
Rating:
5.0

Customer did not leave a comment.

Radiya M. 
Rating:
1.0

Had the truck booked for 8am Got notification the keys not left in pick location, store didn't open until 9:30. U-Haul telephone person very off hand with me. Truck cab full used gloves and garbage, smelled of smoke.Very dirty.

Sheri W. 
Rating:
3.0

Customer did not leave a comment.

SATISH G. 
Rating:
4.0

Customer did not leave a comment.

ION D. 
Rating:
5.0

It was perfect!!

David D. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

Richard D. 
Rating:
5.0

Customer did not leave a comment.

Gordon B. 
Rating:
5.0

Great experience. Check and check out was very quick and easy. The Cargo Van was is great shape. The backup mirror was a huge help,

Robert C. 
Rating:
5.0

Staff was very polite , accommodating and helpful. Truck was very clean and in great condition.

angela K. 
Rating:
5.0

Customer did not leave a comment.

Derron S. 
Rating:
5.0

Customer did not leave a comment.

COLINHM M. 
Rating:
1.0

stop using email abourne2@googlemail.com it doesn't belong to Alexandra it is a Uk user and I have nothing to do with you

Alexander Kabu N O. 
Rating:
5.0

Customer did not leave a comment.

CARLENEJOYCE H. 
Rating:
5.0

Customer did not leave a comment.

ADRIAN K. 
Rating:
5.0

Better communication on the pickup process.

Parry C. 
Rating:
3.0

My issue is not with the rental pickup location but with the mobile check in process. It took over an hour to complete as your system would not process the images taken for drivers license through the app, which I was told by a customer service rep was the only way to check-in. Finally I switched to web browser on my phone and it worked but it was still extremely slow. I was outdoors and had a full wifi signal so the issue was not on my end. As you can imagine, losing an entire hour before even starting my move was extremely frustrating and set our day back. The live chats were also extremely slow to respond and not helpful, my husband ended dup having to call in on his phone to your line. Then at the end the code to unlock the keypad on the truck didnt work. Your browser gave me a number to call when that happens which was not in service. I will never use this method to pick up and potentially never use uhail again. Extremely dissatisfied.

Adam H. 
Rating:
3.0

Specify that the code to unlock the truck is for the truck itself not the key drop off

Brad G. 
Rating:
5.0

When pre checked in, have paperwork ready so just need to sign contract and go

Adrian L. 
Rating:
3.0

I loved the location and the staff working there were very very helpful, HOWEVER, the online mobile check in / pick up was absolutely appalling. There were no alerts on my app that told me there was an issue verifying - even though I had verified the information weeks prior. THEN, I had to go on the phone and wait for 18 +. minutes only for me to find out that it was all approved, yet again, the app didn't alert me. I could've been on the phone for 30+ minutes without knowing. This cut into my reservation time by 45 or more minutes. I should be credited bacK, at the VERY least, $50

Jonathan W. 
Rating:
5.0

They were very accommodating.

Glen S. 
Rating:
5.0

A very positive experience. Easy to rent, easy pick-up & return. A great experience - will do it again. Thanks.

Colin M. 
Rating:
5.0

Customer did not leave a comment.

Italo D. 
Rating:
5.0

Customer did not leave a comment.

Howie S. 
Rating:
3.0

The check in process was long and annoying. The process involved a series of apps that weren't working and were time consuming

james W. 
Rating:
1.0

I did express check in. Got an email to confirm express check in is completed, simply go pick up keys by showing ID. I got there and took me 40 minutes before I was able to walk out with keys Total disappointment Wasted so much time Truck was covered in snow with no snow brush Complete mess I should really get at least 50% discount for so much hassle

Rizwan K. 
Rating:
3.0

UHaul we requested did not start. Had to use smaller van.

Blair D. 
Rating:
5.0

Customer did not leave a comment.

Renan N. 
Rating:
4.0

Smaller location but it was very handy for me since I was going out in Pickering after dropping off the truck. Love that you can pick and drop off at different location. Minimizes time and mileage,

DAVID W. 
Rating:
4.0

Customer did not leave a comment.

john D. 
Rating:
2.0

Why did it turn out to be so expensive?? Quite different from the advertisement!! I was ripped off.

Zaheed L. 
Rating:
5.0

Customer did not leave a comment.

Larry M. 
Rating:
4.0

The ladies that we dealt with provided excellent customer service.

joseph B. 
Rating:
5.0

Nothing to change

Don S. 
Rating:
3.0

Very friendly.

Renato A. 
Rating:
5.0

Customer did not leave a comment.

ed W. 
Rating:
2.0

Don't ask me to sign up online beforehand then do it all over again at the location especially at a location with no cell signal or wifi. It takes too long. Why not have one of your people try to use your ineffective system yourselves so you can see what you are putting your customers through. Total bull !!

William J. 
Rating:
5.0

Customer did not leave a comment.

mike G. 
Rating:
5.0

Staff at the convince store where so efficient and friendly

Lazor M. 
Rating:
1.0

When I arrived for pickup, there was a discrepancy with the dates. I originally had it scheduled for 24 hours but the system should it for a 2 day rental. After help from the store workers, we were unable to change the dates. With that being said, the staff told us to just take the uhaul as a 2 day rental and drop it off within 24 hours so that uhaul will reimburse me of the extra day. In doing so, when we arrived at Niagara falls, they told us that they could not do that because they were governed by different management than luck twyn variety. The Niagara location was kind enough to phone to resolve the matter, but there was no answer. With no way of contacting them without driving back 2 hours to the pick up location, I have been unable to resolve this issue. charges of over $200 have accrued for a rental of less than 24 hours.

Virgilio A. 
Rating:
5.0

I have rented 4 times. There should be some perks for this. Reduced or unlimited mileage charge (Discount Truck Rental provides this)

Bev L. 
Rating:
3.0

I will not recommend Uhaul to anyone. In the last 3 days I have rrented 2 vhicles from Uhaul and each interaction was a disaster. Your system is slow and often doesn't work. The staff have to do manual overrides and that takes extra time. The rental I did on Sunday took almost and hour because of the number of "store customers coming in and the losuy system you have in place. Get your act and systems together Uhaul! I won't be coming back!

Wendy M. 
Rating:
5.0

Customer did not leave a comment.

Gabriel B. 
Rating:
1.0

I am a regular customer of Uhaul. This experience was horrible. Firstly, my reservation was given away by Oshawa. My pick up experience was horrible. No inspection if truck by owner, truck was dirty with Dog hair and smell like crap. Ac did not work. Truck had rattling sound. Drop off location was not good. Overall experience was not good!!!! I should get a refund!!! Mahendra 4165287233

Mahendra B. 
Rating:
3.0

Make the vehicle check-out at the counter a NON-APP experience - NOT involving a customer's device.

MARKUS W. 
Rating:
5.0

Customer did not leave a comment.

Afroz P. 
Rating:
1.0

Customer did not leave a comment.

Anojan N. 
Rating:
5.0

Customer did not leave a comment.

Don A. 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
3.0

Make sure the van smells good. It smelled like a barn... literally.

Anisa D. 
Rating:
5.0

Very good and professional! Thank you so much..

novemine C. 
Rating:
5.0

Customer did not leave a comment.

Sherjan S. 
Rating:
5.0

Too expensive.

Dwight C. 
Rating:
3.0

Customer did not leave a comment.

Linda C. 
Rating:
4.0

N/A

Pio S. 
Rating:
4.0

Customer did not leave a comment.

damilola M. 
Rating:
5.0

Thanks to the people there very nice happy New Years

ZONBIA Z. 
Rating:
5.0

Customer did not leave a comment.

kyle F. 
Rating:
5.0

Customer did not leave a comment.

michael T. 
Rating:
4.0

Customer did not leave a comment.

rick B. 
Rating:
5.0

fast easy pick up and drop off

Jennifer D. 
Rating:
5.0

Customer did not leave a comment.

prashant C. 
Rating:
5.0

The lady at the counter was very friendly. I will definitely rent again.

Darran T. 
Rating:
5.0

Customer did not leave a comment.

KACIDHJA A. 
Rating:
5.0

Customer did not leave a comment.

Peter D. 
No reviews have been submitted for this location.

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