Customer did not leave a comment.April W.
Customer Reviews for Luckys Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived I was ignored. After standing there for about 5 minutes with no one else in the store Then the guy said just back the truck in a spot and put the keys in the drop box and someone will check it in. I received no documentation that I had even left the truck or that I was going to be charged an extra $250. I have been a loyal uhaul customer for many years and have had storage units for over 5 years at a time. The past two truck rentals have been bad experiences for me.Chandra K.
We had talked to Uhaul, by text message. The address where in Dallas ga, we were going to drop the truck.. same address was giving when picked truck up in Chattanooga tennessee.. on way to Dallas Ga.. on the way we got 2 text message Of 2 different locations we had to take the vehicle for drop off we arrived at the 1st one through via text message from uhaul to drop at 1 location after arriving at that location we get a second text message to take it to a different place on Sunday night is night in a different location in Dallas Georgia it was such a big inconveniencekelvin C.
Customer did not leave a comment.Darwin Y.
Terrible customer service. Rude staff. Said uhaul is a "side business" and not important. It took almost 2 hours for her to finish my pick up. Don't use this location. It's terrible!Sheryl H.
Customer did not leave a comment.Jonathan M.
Uhaul is absolutely garbage.Cory V.
Customer did not leave a comment.JAMES C.
Agent at Lucky's was rude and made us wait well beyond our reservation time. The truck roof had a hole in the top right where it had not been sealed properly during a previous repair. Our cardboard boxes and belongings were soaked with rain water requiring a piece by piece unloading, drying,and reboxing of those that were not ruined. How is a renter supposed to inspect the roof when renting?William R.
Not a very customer friendly owner of Lucky's.John W.
Customer did not leave a comment.Henry B.
Customer did not leave a comment.Sakina B.
Customer did not leave a comment.Denise E.
The guy from the location was not efficient and rude. My reservation was for 12 and we got the truck at 12:30. Also they advertise the place as it is open on sundays and everyday till 9pm and it's not the case. I am never going to rent a uhaul from that place again.Barry B.
Way too expensive. I can't believe the total cost was $177.Hamed J.
Customer did not leave a comment.Darryl H.
Customer did not leave a comment.James S.
I was charged for insurance without my permission.Robert B.
The location did not clean the truck. There was trash in the truck from previous renters. The blankets and dollie were not in the truck. We ordered 12 blankets and she only gave us 10. The windows were filthy and we had to clean them. The alignment on the truck was out. The wheels on the truck needed to be balanced desperately. Not all of the lights on the instrument cluster worked, which was a safety issue. The truck we got (JH 5706 K) needs to be better maintained.Jessika B.
Customer did not leave a comment.David M.
Customer did not leave a comment.GLENN H.
The police were actually involved in returning the uhaul and car carrier. I went into the gas station and the owners wife told me to move the uhaul to where the others were located.. I told her if I did that, then some of her gas pumps would be blocked (it's a small lot) her husband then tells me to unhook the car carrier and move it manually into a different place, then park the truck. I tell him it's not my job to hook up or unhook equipment. I tell him tht I'm leaving key and leaving the vehicle.. He said he was refusing to take the equipment, to take it elsewhere.. I said my contract says here and I'm leaving it here.. He starts threatening me with calling the police.. I called the police myself. They come. I showed them contract and he took equipment.. I would NEVER recommend anyone to go here. UHAUL, as a corporation, needs to rethink this businesses ability to lease equipment.Kristie B.
Customer did not leave a comment.Robert M.
I arrived at 8:00, my pick up time. I was instructed the day before that my pickup location was moved to almost 40 minutes away. I could not get the keys via the 24/7 service. I was told via the website to go inside. The person working was extremely rude and hateful. He told me he would not even entertain Uhaul reservations until 11:30. After several minutes of inquiring why because my rental was scheduled for 8, he told me it was not his problem and to contact u haul. After another 15 minutes on hold, and another 10 of the employee trying to figure out what was going on, she said the pick up location had never retrieved the keys from the lock box for me to pick up. After again going back and forth with the pickup location, he finally retrieved the keys for me to get. By this time it was after 9:00 and my reservation had expired. I had to wait again for the uhaul employee to fix things on her end. Finally, an hour and a half later (standing in 25 degree weather) I had the keys only to realize the check engine light was on. This was the WORST experience I could have imagined. I will never recommend this store or uhaul to anyone.Christopher B.
The lady at the counter was extremely rude and refused to help us. We had to do our agreement over the phone with UhaulSTEVEN T.
Location was closed but was no big deal but really did have good direction or location on where to leave truck other than at the end of the lot. Was kind of a shady lot but wa that big of a deal.PAUL H.
We chose this location because it was open on Sunday. We didn't even think to use the mobile option, which is something we will consider for next time as this location was a gas station and there wasn't an official designated spot to park the truck.Ben A.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.David K.
Customer did not leave a comment.Mike M.
Keep up good workPHILLIP F.
Was told that this was just a sidejob... Truck was 1/2 full and smelled of smoke... will never get a truck from this local again...sad service all aroundJames K.
Customer did not leave a comment.tammy G.
Customer did not leave a comment.Kyle D.
It wasn't just this location. It was the whole process. The customer service at U-Haul via phone was even worse than the rental experience. And he put my name in wrong as well. Just a totally awful experience all around.NIchole L.
Owner of Lucky's is rude and made the experience miserable!Clifton P.
I was charged $150 for a Hand cart that was returned. I took pictures of it there and am happy to send them. Additionally, I could not lift the trailer by myself and when I asked the Uhual rep for assistance she said "oh you can't lift it? What's wrong?" I said "it's too heavy for me to lift by myself" she said "there's no one here to help you" Please refund my money for the hand cart.Brian M.
Inside of truck smelled of smoke. There was cigarette ashes in the cup holders and tobacco in the door handle wells.Bob H.
The Uhaul rep should go over the paperwork or the process through the phone/website instead of signing you up for unnecessary charges. Especially since you don't find out about them until the return and have no way of declining them then.Kyle A.
Attendant did not even bother to check out the equipment I returned, she just took the keys and did not even give me a receipt.Nathaniel B.
Your representative had no idea what she was doing. I had to go take pictures of the fuel and mileage for her. She was unaware that I was told I had 57 miles and so she charged me for going over 37 miles. I will NEVER rent from your company again. I have been a loyal customer for many years, even using a POD and storage for 3 months.Toni J.
Everything was great the gas mileage was great. ThanksMark Jerome B.
Customer did not leave a comment.MARI P.
For one, I thought the rental price was per day. I had the truck for less than 24hrs and was charged for 2days. Also, the site froze and would not let me check the truck back in when I took it back, so the next morning, I went to Lucky's to make sure it got checked back in. The time was well before I checked it out the day before, but, when I got my receipt, it shows I checked it back in after noon on the 17th. If that doesn't have scam written all over it, I don't know what does. I would strongly suggest that you correct this, and also make sure that everyone that you have contracted to rent U-Hauls for you, does it correctlyMARCUS S.
Inform or clarify rules concerning how many IDs. The clerk was asking for information not requested at time of reservation.Jacob T.
Faster services. It took us about an hr.douglas C.
Customer did not leave a comment.raymond L.
We arrived a little after closing BUT We pumped gasoline from his pumps for the truck We went inside to check in and he said he had closed the safe?? Then he told us that he had to turn on the computer to check us in BUT then he completed everything on his phone He told us where to park the truck - upon his inspection; he accused us of pushing a slab of concrete - We DID NOT hit or push anything - we took picture to prove to him we did not. He then emailed the contract saying that our mileage was within the contract. Not friendly at all - very disappointed with his service ..Albert J.
The actual management of the uhaul services, Deion (May have been spelled wrong), was extremely helpful. However, since this isn't a stand alone uhaul building and services are out of the gas station, my experience with the gas station employee on drop off was extremely unpleasant. If uhaul is going to combine business with Lucky's gas station, there needs to be a better system and customer service options.Chynna S.