Customer Reviews for Luna Auto Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Luna Auto Sales

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DARICK S. on

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Not charge hidden fees

Jo Anne N. on

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Customer did not leave a comment.

Ricardo S. on

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Roy was great! Thier tire prices are good to go as well. Quick in and out no long lines at the retail locations.

Christopher K. on

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Very friendly help and efficient. Will use again if needed.

John O. on

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This place at first looked super sketchy but everyone was super friendly, got in and out quickly and I had zero issues.

Sylvester W. on

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Great and friendly service.

Renae S. on

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This family run business was well above average service. So lovely, friendly and accomodating. We felt very well looked after and would definitely use their business again.

Vanessa M. on

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Better understanding of the ability to drop off the vehicle. The problem I had was that I needed not a full two days but in between one and two days. You didn't offer such as a choice which created problems in drop off. Also, the card I used to place the order was not the card I used to ultimately pay for the rental. It's been a whole week and that original amount is still pending in that account and no one has responded to my messages or email.

Debra S. on

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This was some literal bullshit. The night before the move we received a call saying the location we reserved weeks prior didn't have the truck we reserved so they were sending it here. We get there and there are actual naked people running around. The guy running the tire shop doesn't speak english and is doing car repairs instead of waiting on us & cant figure out how to dispatch the truck. We ended up waiting an hour and I had to call customer service to complete as did he. Never using uhaul again,

Alana M. on

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JUAN M. on

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Christian P. on

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Jennifer N. on

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David S. on

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miguel c. on

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Kevin D. on

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the drop off location has a small fence that is hard to get in/out. Luckily making a sharp right turn with the 15' truck made it thru, but longer than that would be a lot of trouble for a normal driver.

Paul L. on

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Be friendly and helpful when people need you

regina s. on

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GILBERT S. on

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Service was great. thanks! Will definitely use this site again.

pablo l. on

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Margie H. on

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Stephen B. on

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This is a tire company that also rents u-haul equipment. A regular u-haul store is much preferable.

arlene r. on

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Michelle W. on

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Reymon M. on

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HUMBERTO R. on

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Everything was smooth

Lawrence W. on

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Excellent

DAVID P. on

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Christian P. on

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My experience with U-Haul was OK except that my reservation - which U-Haul had confirmed via Email - could not be found anywhere in your system. Because of this, there was no vehicle available at the time I requested and needed to come back again 4hrs later to the pick-up location. That should not happen!!

gururaj B. on

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Had no issues while getting the rental truck and everything was as expected.

SONIA S. on

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David L. on

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Bad location, difficult access, insufficient pads, lack of training, clearly secondary to primary tire shop business. I requested a different pick-up point and would refuse to rent from this location in future.

AMILCAR H. on

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Veronica R. on

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Jezebel B. on

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robbert t. on

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Carlos J. on

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Bruce L. on

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When attaching car transporter .Mechanic used a pipe wrench on the square piece that is torqued down to secure the trailer tongue to the ball hitch. He repeatedly bumped the rear plastic bumper cover on my truck. Had there been noticeable dings left or scratches U Haul would be paying an insurance claim.

elizabeth p. on

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Mario B. on

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this guys are good good experience...thanks

prem c. on

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Don't send customers all the way to south San Jose when we requested Livermore and then when I call customer service, have a very poor solution and attitude.

sonya m. on

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The problem wasn't with the Luna drop off but the initial drop off place selected by Uhaul. First of I couldn't find it, I tried to call the day before to confirm location and hours but no one answered the phone after several attempts all day. Left message and received no call back. I was a little suspicious when the drop off location was a place called the Phone Dr. I then when to another location on Cunningham, close by but it was closed and no provision for after hours drop off. The third and final drop off was fine. Called first, they answered phone, provided directions and everything was good. The thing is this is the location I requested in the first place but was given the Phone Dr.

Yuwei L. on

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geraldine g. on

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make uhaul customer first

Magaly C. on

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MICHAEL K. on

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Roy and his staff is excellent

Steven A. on

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At 1st an "odd" location to pick up, but the location was very close, staff was friendly, helpful, and speedy on both pick up and return. I also had a follow-up dispute on the charge (extra day due to holiday) and it was quickly resolved. (2) thumbs up!

Isnoelle S. on

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Sameer M. on

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Best location and experience ever. Excellent customer service

JINHEE K. on

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The guy at the uhaul is friendly and nice guy. Really recommend to my friend

kahelin b. on

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Alexandria B. on

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Ernie P. on

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very friendly

Joshua E. on

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Working conditions for the workers was very poor. I would go as far to say that they're not being provided sufficient equipment to do their job to the best of their abilities. The workers were very nice and quick with their work.

Anthony P. on

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Just keep at what you guys do. I was taken care of????