Customer Reviews for LuterCo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LuterCo

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Christopher S. on

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David C. on

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LANDON F. on

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Jon M. on

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Always a pleasure

Dustin L. on

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JON M. on

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Jim Bob H. on

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Nothing. Customer service was great, and truck worked great! Easy transaction and great experience.

Howard P. on

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Mark D. on

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julie c. on

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Mike S. on

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Atarius C. on

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Clifton E. on

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The truck leaked and soaked my mattress. I had moving pads rented from the location that got soaked during the heavy rains due to the leak in the leak. When I returned the truck I was charged a 50 cleaning fee even though the truck was not dirty only the pads were not folded. I’m shocked that I was charged TWICE the advertised cleaning charge amount due to faulty equipment.

Matt M. on

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chad c. on

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phillip m. on

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Very Nice Folks To Work With

Thomas S. on

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Sharon B. on

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Best business transaction ever!!!!!!!

Roy S. on

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Venu Gopal Y. on

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Keith S. on

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Absolutely the best place to go when you need a truck rental!

Micheal M. on

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John J. on

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Excellent service, JP

Michael H. on

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Justin G. on

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Super efficient/kind staff. The cargo van drove so well. Thanks.

Tony w. on

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Gregory A. on

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Lee A S. on

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TROY N. on

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TROY N. on

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marcus q. on

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Less than 5 minutes to disconnect and leave...very quick

rubem l. on

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Great team and service overall, but the truck was unbalanced.

William S. on

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Trailer was dirty when we picked it up, hadn’t been swept out. Rained second day we had it, and trailer leaked horribly from at least two spots in the roof. Bright note, when I called to extend the contract, customer service people were very nice and helpful.

GARY H. on

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christopher r. on

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TIM P. on

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Outstanding!! Helpful and courteous!!And on a short notice... Aaron was great as always!

Thomas R. on

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Nothing! Very professional service and knowledgeable.

Brandon A. on

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Great Customer Service. Aaron was super helpful and courteous.

Tim K. on

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Great customer service. Prompt and attentive to my needs. Would highly recommend.

Nicholas F. on

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Adjust truck doors to not whistle

Duane D. on

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We originally rented the trailer from Red Carpet Self Storage but when we went to pick it up it wasn't available. This is after they sent a text and email that is was ready for pick up!!! They sent us to the above rental facility. Therefore you guaranteed availability when we made our reservation and it wasn't available. I also contacted your corporate office explaining our situation. (April 5th 2018) Your individual said you would handle and credit us at least $50.00 at the end. When we returned the trailer there was nothing documented on the account. Which corporate said it would. Also, contacting your customer service team was just about impossible!! The second company Luterco did supply us with a trailer. The issue is we had a confirmed reservation and it wasn't there. Then we had to go out of our way to secure the trailer. This put us behind in our schedule. I am very dissatisfied with your lack of customer service. Luterco did the job they were suppose to so for that I give them an average rating. Uhaul has not stood behind their guarantee and customer service is lacking. Please let me know how you will handle this situation. I rated it poorly so I can get a call back from the corporate office.

Thomas H. on

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Awesome experience. Will definitely refer and go back. Nice guys and you can tell they care about their business.

Dustin S. on

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Easiest truck rental experience I’ve ever had. Very friendly service. Will definitely recommend and use again.

SIMON O. on

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Tim H. on

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Joe L. on

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The service and personnel at this location are we make me a regular repeat customer.

Matthew B. on

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Kevin R. on

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Tim H. on

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Everything was as expected. No issues picking up or returning.

Agee G. on

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The darn best!

Declan L. on

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Very friendly and efficient staff.

JAMES P. on

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TROY N. on

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Very helpful and accommodating to my needs.

TROY N. on

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Nothing, The staff were friendly and helpful, the location was perfect for my needs. 5 out of 5 stars here.

Tammy M. on

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Jerry V. on

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JAMES P. on

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Robert R. on

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Location staff would do nothing to accommodate me and attempted to charge me over $200 for a $60 rental.

John F. on

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Kent B. on

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Thomas G. on

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Exterior of the office needs to be updated.

Darryl G. on

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Marjorie K. on

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Owners were there on Sunday when we picked up truck and they were very friendly and accommodating.

Jim U. on

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Tom H. on

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Scott B. on

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Mary H. on

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Todd D. on

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I am in the customer service industry. From the time I walked in until I was hooked up and leaving Aaron made sure I had everything I needed and was extremely informative and appreciative.

David M. on

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Daniel P. on

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guy n. on

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Call ahead - talk - develop a relationship

Kacie D. on

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Always great customer service

Paula G. on

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Longer Saturday hours at drop off location would be nice.

martha s. on

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Tracy C. on

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Sophia H. on

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The computers were completely down and that was not communicated to any of the 10 or so people in line until I specifically asked. We had been told the system was slow. I had to leave and come back an hour later and my entire Saturday was thrown off.

DANIEL W. on

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you guys are also the best! Stay great! Thank you!

Gregory B. on

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LEE G. on

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This location is the BEST!

Jo F. on

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David R. on

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Jennifer E. on

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Shane R. on

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I have used this location before and do enjoy the customer assistance. Unfortunately due to a misunderstanding, I rented a truck and upon reaching the location for Use of the vehicle. I found that I was unable to use the vehicle on this date. Returned promptly to the location of pick up. The truck was used less than an hour less than 7 miles and I was still charged the complete rental for the entire day. This is not my first time to use this location or U-Haul, but I would’ve thought it was situation such as mine there an alternative could be reached they would not of included a complete charge for the entire day. This, in my mind, is an opportunity For a company to show great customer service and offer a severely discounted rate when the machine was not used at all.

VIKRAM W. on

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Alpeshkumar P. on

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David M. on

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Everything was great. The guys were professional. I’ll be back.

Pat R. on

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BEN C. on

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Very friendly staff, it took me less than ten minutes to pick up and less than three minutes to drop off. Very easy.

Nicholas F. on

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The guys at LuterCo have always been pleasant to work with.

Kathy W. on

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Mike E. on

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Great people

Paul S. on

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Doug G. on

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DIANA M. on

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Nerissa D. on

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Would not change a thing - I could not ask for a kinder and understanding lady that assisted me on Sunday and two of the most helpful gentlemen on Monday when I had to leave the truck and then go back pick it up, and bring it back for the final drop off. THANKS AGAIN!!!! Will always recommend this U-Hall location as the one to rent from.

EDISON S. on

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excellent-just what I needed-I will spread the word with my friends

floyd b. on

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Not much.

Jim E. on

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dan c. on

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more than one cashier would speed up pickup time especially at 8:00AM when opening. other than that a great experience would use again A+

Nancy D. on

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