Customer Reviews for LuterCo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LuterCo

Overall rating:

Reviews without text are currently hidden. Show them

RONALD H. on

Rating:

Customer did not leave a comment.

Pamela D. on

Rating:

Drive the 17 hours for me! JK You guys were awesome, answered all of my questions plus things I hadn't even thought of. I appreciate your outstanding service.

Mark D. on

Rating:

Customer did not leave a comment.

steve c. on

Rating:

Customer did not leave a comment.

Josh B. on

Rating:

This location charged my card over 50 dollars for gas alone. I didn't even drive 20 miles and I returned the truck within 4 hours. The rental price for the day was 25 plus tax, they charged my card for almost 100 dollars

Christina S. on

Rating:

Don't rent out trucks that have broken a/c maintain the vehicles just not right

Richard M. on

Rating:

Best in the area.

Bonnie Denton B. on

Rating:

Superior customer service!! Can't say enough about Luterco !

Robert P. on

Rating:

Truck was filthy inside every surface was sticky and dirty steering wheel seats doors etc.

DOUG H. on

Rating:

Customer did not leave a comment.

Nainesh S. on

Rating:

Customer did not leave a comment.

Joseph S. on

Rating:

Nothing. The process went smoothly. Everyone at the pick up location was nice & very helpful. Thank you!

Brad L. on

Rating:

Customer did not leave a comment.

barry q. on

Rating:

Experience was perfect, could not have been any better thanks

Rick B. on

Rating:

Customer did not leave a comment.

Ronny H. on

Rating:

Customer did not leave a comment.

Pasha K. on

Rating:

Customer did not leave a comment.

Ronald M. on

Rating:

Nothing. Everything went smoothly!

JERRY R. on

Rating:

Cannot improve. Customer service and friendliness is topnotch. I enjoyed doing business with you.

Matthew A. on

Rating:

Customer did not leave a comment.

Jeff C. on

Rating:

Friendly and knowledgeable staff did everything to make sure we had the right equipment for our use

Keith V. on

Rating:

Customer did not leave a comment.

George K. on

Rating:

Brought the trailer back on day 3 but the location was already closed. Received an invoice with the trailer checked in on day 4 and a bill for the 4th day. Was not expecting that.

Luis N. on

Rating:

Customer did not leave a comment.

pete h. on

Rating:

Very good service.

Venkata G. on

Rating:

It was open on a Sunday afternoon when I needed it and that was great.

STEVE S. on

Rating:

Customer did not leave a comment.

Jon B. on

Rating:

Friendly, welcoming staff. Efficient process...very professional!

EDWIN M. on

Rating:

The blankets were slightly damp. Recommend a better storage for blankets

Sidney H. on

Rating:

Customer did not leave a comment.

ELIJAH W. on

Rating:

Customer service was excellent

Mark C. on

Rating:

Customer did not leave a comment.

Bryan B. on

Rating:

Very accommodating. We wild definitely go to this U Haul location again.

Shannon M. on

Rating:

We love Luter Co. in Franklin and the drop off location on Ringold couldn't have been nicer! Wonderful experience!

Mark L. on

Rating:

Customer did not leave a comment.

Nicholas F. on

Rating:

Customer did not leave a comment.

Doug H. on

Rating:

Having not rented a moving truck for over 20 years, I didn't know what to expect! It was handled very professionally by everyone involved! A++++++++

Ron M. on

Rating:

Customer did not leave a comment.

Diana W. on

Rating:

no room for improvement. perfect!

Jonathan M. on

Rating:

Customer did not leave a comment.

ERIKA S. on

Rating:

Drop off was fine, but I am being charged twice for millage and cant get a hold of anyone.

Monica S. on

Rating:

Very clean Van, and helpful people.

Richard K. on

Rating:

Luther and company and its staff were EXCELLENT U Haul customer service at the 1-800 number were absolutely terrible.

Keith D. on

Rating:

Customer did not leave a comment.

Harold K. on

Rating:

Customer did not leave a comment.

Jill M. on

Rating:

Customer did not leave a comment.

Elizabeth T. on

Rating:

Customer did not leave a comment.

Gary L. on

Rating:

No improvement needed. Aaron and team were great.

robert s. on

Rating:

Fast, efficient, friendly, professional. Professional

Sarah Y. on

Rating:

The guys at Luter were helpful and friendly. The lot was not crammed with equipment like the Cool Springs lot. Pickup was quick and easy!

shelly h. on

Rating:

Customer did not leave a comment.

Ben M. on

Rating:

Customer did not leave a comment.

Kayla B. on

Rating:

My husband and I rented the truck to help us with a move. When we got the truck to our old house to pack up we noticed the truck was full of saw dust my husband had to clean the truck about 4 times to get most of it out before we could even put furniture on truck so our furniture wouldn't be ruined. The saw dust was so thick you could see shoe prints.

Forrest E. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Customer did not leave a comment.

Jason R. on

Rating:

Customer did not leave a comment.

Douglas D. on

Rating:

Mgmt really should incorporate a/c in the main office both as a courtesy for your customers and your first rate employees, Aaron and Jim. What you think you are saving in the short term you will lose in the long run. Doug Davies

rick d. on

Rating:

The staff was kind, courteous and very professional.

ED P. on

Rating:

Quickest, friendlest UHaul experience EVER.

Bill P. on

Rating:

perfect experience and an outstanding vehicle to do the job I needed it for. great help in the process of renting and returning. Highly recommend this location and UHAUL

Douglas L. on

Rating:

Customer did not leave a comment.

Mark W. on

Rating:

Customer did not leave a comment.

Teresa J. on

Rating:

Customer did not leave a comment.

Bee L. on

Rating:

The location was fine. The van drove fine - - but there was horrendously loud wind noise around the driver's side window. So loud that it made the trip (700+ miles) uncomfortable and a bad experience. Had to shout to talk. I tried opening and reclosing windows, slamming door shut, and nothing helped. At highway speeds for 60-70 mph was the worst! Makes me to not rent again - at least a van. Trucks were much quieter!

Mo A. on

Rating:

Customer did not leave a comment.

Madison R. on

Rating:

Adam at the cool springs location in TN was fabulous ! Excellent customer service getting our vehichle ready to go . We incurred a slight problem with limited availability on trucks and he solved it for us in a quick sec!

Mike S. on

Rating:

Friendly and professional The vehicle was dependable

Dakota S. on

Rating:

Customer did not leave a comment.

KEVIN U. on

Rating:

Customer did not leave a comment.

Vincent G. on

Rating:

I dropped off my truck after hours (about 2:00pm on Saturday) and noticed I was charged a $25 cleaning fee plus tax for the cleaning. I was surprised as I had swept out the truck before dropping it off. I was also surprised to be charged tax as I didn't think tax applied to services. This was the first time I have used your location. I rent a lot of Uhauls as I'm in charge of moves for my church and I've never had a cleaning fee, so I won't be coming back.

Grant H. on

Rating:

Keep your great staff. Grant

Robert S. on

Rating:

Customer did not leave a comment.

Maeson W. on

Rating:

Customer did not leave a comment.

KArel D. on

Rating:

Customer did not leave a comment.

Allie B. on

Rating:

Customer did not leave a comment.

JOHN B. on

Rating:

Always very professional and friendly! Thanks!

Randall B. on

Rating:

The service and attention were excellent. The staff were attentive to my needs, both checking out and checking in.

Richard T. on

Rating:

Customer did not leave a comment.

Scott M. on

Rating:

Customer did not leave a comment.

David K. on

Rating:

Customer did not leave a comment.

Justin W. on

Rating:

Customer did not leave a comment.

Joshua K. on

Rating:

Dropped off after midnight.

Janet B. on

Rating:

I called the morning I needed to rent a cargo van to drive to Jackson to pick up two chairs. The man who answered the phone was very helpful and gave me all the info I asked for and set up the reservation. We picked up the van a couple hours later. The only negative was that when we went in the office, there was no one to help us and there were 2 other people already waiting when we arrived. My husband finally went and found someone next door in the garage and 2 men then came and helped us. The process from there on was quick and easy. The van was clean and comfortable and had low mileage. We returned the van the same day and got our receipt emailed to us which was exactly the price quoted to us. I would definitely use them again for rental truck.

Denny M. on

Rating:

Great expierence, !!!!

Chris M. on

Rating:

Customer did not leave a comment.

Edward T. on

Rating:

Customer did not leave a comment.

jenny w. on

Rating:

Customer did not leave a comment.

Thomas R. on

Rating:

LuterCo was a very pleasant and satisfying place to deal with.

Craig C. on

Rating:

Customer did not leave a comment.

Connie H. on

Rating:

The guy who waited on me told me to lapel my car I the limit.. I offered to leave my keys but he said no! I park next to a van .. when I arrived at my destination he called and was so rude!! Told me I did not park where he told me to and that I needed to come move my car... I was rudely told if I didn't my car would be at risk!!! I will never go back to this location!!

JUDITH A. on

Rating:

Customer did not leave a comment.

MATTHEW K. on

Rating:

Customer did not leave a comment.

matthew a. on

Rating:

I was charged an amount different than my contract amount when the equipment was returned on time. My card was also charged double.

Blair G. on

Rating:

Would highly recommend this location over a larger one. No waitting around, and friendly service. Was a great experience. They went above and beyond for us.

JEFFREY L. on

Rating:

Truck was a little worn...high mileage...but worked well.

danny s. on

Rating:

Great customer Service from the Luter Team! Very knowledgeable.

TYLER H. on

Rating:

This location on Lakeview is awesome as is it's staff. Avoid the Moore's Lane u-haul location at all cost as they are crowded, disorganized, and clueless. Truck was reserved at Moore's Lane but they had no trucks. Thank God for Lakeview location!

Mark C. on

Rating:

Customer did not leave a comment.

David M. on

Rating:

Customer did not leave a comment.

gary k. on

Rating:

Customer did not leave a comment.