Customer Reviews for LuterCo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LuterCo

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Vaithianathan A. on

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Hi, I have a concern with the billing i have got. When i took the truck yesterday, the gas indicator showed 1/2 tank only with 83950 miles in it. The total miles i have driven for my trip was 10 miles and the number of miles shown when i delivered the truck is 83960 miles. Adding to this i have filled 3 gallons of gasoline(8$) before i dropped the vehicle. But you have charged me back 9.03$ for fuel. I have attached all the screenshots before and after my trip. Please help me understand why you are over-charging me for using 10 miles and expecting me to fill the tank 3/4 portion, but i have been only given 1/2 portion filled when i took the truck?

John P. on

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Terry M. on

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Zachary M. on

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David C. on

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No one was there. They had a note on the door " Closed Early Sorry for the inconvenience"

William M. on

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Can't think of anything easier than it was

JUDE M. on

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John S. on

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Jim took great care of me quickly. I had excellent service on both ends of the trip.

DANIEL S. on

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Very professional staff. Great experience!

Jon H. on

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Jim was great. Professional and helpful. We also ezperienced an emergency during the move and Jim further assisted getting our truck loaded. Truly an asset and good man. Thank you

michael m. on

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JAMES R. on

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Jerry B. on

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I was very happy with my experience there. Nothing else I could have asked for.

TERRY M. on

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Thomas K. on

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Nicholas F. on

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Nice guys

John G. on

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Computer system for online reservations needs work. Had difficulty making the reservation online.

MARK G. on

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Nothing to improve, have been doing business with this location for many years, they always do a great job!

James B. on

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oscar s. on

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JESSE S. on

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I used a 6’ - 12’ Trailer It’s the largest trailer you have but the only trailers that doesn’t have jacks . Please get jacks put on these trailers

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Joanne B. on

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These guys were great and very welcoming!

David W. on

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Cheryl H. on

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Jerry S. on

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Terry W. on

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Extremely fast check-in process. Very helpful.

Terry B. on

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Larry B. on

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The guys at the counter was excellent , very personable , and were truly concerned about the needs of company. They got the vehicle that was right for my needs, thanks guys and I will be back in the near future!

Jeff B. on

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Staff at the location was unhelpful and lacked basic customer service skills. I will not use this location and perhaps not use Uhaul anymore due to this negative experience.

ROGER R. on

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CHRISTY G. on

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They have charged me twice and I need my 128 dollars back on my account. I was also charged 151 dollars

Paul L. on

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BOBBY T. on

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It was an awesome transaction. Staff is friendly and helpful. Easy to get in and out. Great location. Been there before will go back again.

Cole S. on

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RONALD R. on

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Jay A. on

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Justin F. on

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Sidney H. on

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Jason A. on

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Doug T. on

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JOHN M. on

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Joe L. on

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As always, I was completely satisfied with the customer service and the quality of equipment. I was appreciative of the assistance offered to my wife in hooking up the trailer to the truck.

DONNA F. on

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Charles L. on

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I had trouble checking in after hours to return the trailer. Could not get the website to work. Finally just called and left a message to close out the rental.

Jamie B. on

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Everything was very good. I will use Uhaul again.

Erin B. on

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RONALD H. on

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Pamela D. on

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Drive the 17 hours for me! JK You guys were awesome, answered all of my questions plus things I hadn't even thought of. I appreciate your outstanding service.

Mark D. on

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steve c. on

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Josh B. on

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This location charged my card over 50 dollars for gas alone. I didn't even drive 20 miles and I returned the truck within 4 hours. The rental price for the day was 25 plus tax, they charged my card for almost 100 dollars

Christina S. on

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Don't rent out trucks that have broken a/c maintain the vehicles just not right

Richard M. on

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Best in the area.

Bonnie Denton B. on

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Superior customer service!! Can't say enough about Luterco !

Robert P. on

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Truck was filthy inside every surface was sticky and dirty steering wheel seats doors etc.

DOUG H. on

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Nainesh S. on

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Joseph S. on

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Nothing. The process went smoothly. Everyone at the pick up location was nice & very helpful. Thank you!

Brad L. on

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barry q. on

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Experience was perfect, could not have been any better thanks

Rick B. on

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Ronny H. on

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Pasha K. on

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Ronald M. on

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Nothing. Everything went smoothly!

JERRY R. on

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Cannot improve. Customer service and friendliness is topnotch. I enjoyed doing business with you.

Matthew A. on

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Jeff C. on

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Friendly and knowledgeable staff did everything to make sure we had the right equipment for our use

Keith V. on

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George K. on

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Brought the trailer back on day 3 but the location was already closed. Received an invoice with the trailer checked in on day 4 and a bill for the 4th day. Was not expecting that.

Luis N. on

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pete h. on

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Very good service.

Venkata G. on

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It was open on a Sunday afternoon when I needed it and that was great.

STEVE S. on

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Jon B. on

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Friendly, welcoming staff. Efficient process...very professional!

EDWIN M. on

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The blankets were slightly damp. Recommend a better storage for blankets

Sidney H. on

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ELIJAH W. on

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Customer service was excellent

Mark C. on

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Bryan B. on

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Very accommodating. We wild definitely go to this U Haul location again.

Shannon M. on

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We love Luter Co. in Franklin and the drop off location on Ringold couldn't have been nicer! Wonderful experience!

Mark L. on

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Nicholas F. on

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Doug H. on

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Having not rented a moving truck for over 20 years, I didn't know what to expect! It was handled very professionally by everyone involved! A++++++++

Ron M. on

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Diana W. on

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no room for improvement. perfect!

Jonathan M. on

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ERIKA S. on

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Drop off was fine, but I am being charged twice for millage and cant get a hold of anyone.

Monica S. on

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Very clean Van, and helpful people.

Richard K. on

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Luther and company and its staff were EXCELLENT U Haul customer service at the 1-800 number were absolutely terrible.

Keith D. on

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Harold K. on

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Jill M. on

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Elizabeth T. on

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Gary L. on

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No improvement needed. Aaron and team were great.

robert s. on

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Fast, efficient, friendly, professional. Professional

Sarah Y. on

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The guys at Luter were helpful and friendly. The lot was not crammed with equipment like the Cool Springs lot. Pickup was quick and easy!

shelly h. on

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Ben M. on

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Kayla B. on

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My husband and I rented the truck to help us with a move. When we got the truck to our old house to pack up we noticed the truck was full of saw dust my husband had to clean the truck about 4 times to get most of it out before we could even put furniture on truck so our furniture wouldn't be ruined. The saw dust was so thick you could see shoe prints.