Customer Reviews for LuterCo

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of LuterCo

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BRIAN W. on

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Kevin D. on

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Paula S. on

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The fellows who helped me were top-notch. Friendly and efficient. However (since you asked), the office was very smoky. My late husband, who had severe asthma, would have turned around and walked out. Also, the truck was brand new (79 miles), but the floorboards were really dirty. Not a big deal to me--I was renting a truck to haul trash--but had I been picking up a car for a trip or an outing, I would have not been please. Nevertheless, the location and value will have me coming back and recommending UHaul to my friends.

Clyde I. on

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Robert L. on

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RICK S. on

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Quick and friendly service

STEPHEN R s. on

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Michael M. on

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JIMMY J. on

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Mark F. on

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David P. on

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Very friendly and fast service. Handled right in the lot as I dropped off the truck.

Jim P. on

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Bill P. on

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Great service. Friendly staff.

charles b. on

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The roll up door's spring on the trailer was wound so tight that when I unlatched the door it flew and jammed my finger as it rolled into the door. My finger was only pinched but could have easily been broken.

W. Lee S. on

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Outstanding in every way.

Rick M. on

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barbara w. on

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Aaron and the other people at this location are efficient, professional and very friendly. It was a pleasure doing business with them. Thank you!

Randall L. on

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Tim K. on

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The LuterCo staff is awesome. Friendly, helpful and fast. Very pleased.

Jack S. on

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Frank M. on

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JOHNSIE H. on

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They connected the trailer and was very helpful and efficient.

DON M. on

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Julie P. on

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Stephanie K. on

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This was THE BEST experience with ANY rental I have ever had! The owners could not have been nicer and made us feel more confident about the equipment and the process.

Brad L. on

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Guys helping me were great, could not have been better!!!

Brenda T. on

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The truck was not clean in the areas where the gas pedal is on both sides of the van. It was muddy. the back was also muddy so I had to put down a tarp so my furniture didn't get dirty.

Lauren R. on

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Everything was so easy and organized! Aaron was great to work with!

Ronald G. on

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Keith B. on

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Nothing to improve on great service and equipment.

Tony S. on

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Staff was extremely friendly and accommodating.

Judith H. on

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Martha M. on

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Julie C. on

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Jerry H. on

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TRACEY L. on

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Randy Y. on

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Best uhaul experience ever. Pickup and return. I will always use this location.

Matt M. on

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ROBERT M. on

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will come back. good customer service.

Randy F. on

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The gentleman that I worked with was professional and courteous, made the transaction and rental smooth and easy

Bill B. on

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Everything went great

Ron H. on

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Yall do a great job...Thanks again

Steve L. on

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Nothing needs to be improved. The experience was wonderful.

JEREMY L. on

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Don A. on

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Discount?? Thanks....

Jerrad S. on

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Megan S. on

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Hours of operation could be better. Especially on a Sunday.

Ron M. on

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Have locks available for purchase at the store.

Douglas H. on

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Gary L. on

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Ron S. on

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TOMMY Y. on

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JOSH S. on

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Jerrod P. on

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Great group of guys. Thanks for the great service!!

GREG S. on

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Best U-Haul experience possible.

Allison A. on

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Chris M. on

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Larry P. on

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not much, Excellence is hard to improve upon. I have always liked this location, even with the previous owners

JAN C. on

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James W. on

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Service was outstanding. Friendly and fast. I screwed-up and went to wrong location. LuterCo transferred reservation and had me on my way in minutes. If you are in the Franklin, Tn area and need U-Haul, this location would be a great choice.

mark C. on

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MITCH W. on

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Luterco is the best. I can't stand Cool Springs. If Luterco doesn't have the truck I need I go to Penske.

Gary S. on

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Bradford S. on

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Clyde I. on

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I appreciated that although I was several minutes past due my return time (althoughI called ahead to inform them and was told the that "most likely" there would be no additional charge, it would have eased my mind to have known that the extra day charge would not be imposed if I returned within a specific window, particularly since the phone operator informed me the vehicle was not scheduled to go out again on the return day. I appreciated that I was not charged for the 5 mile over the allotted mileage. The only other suggestion I have regarding an online reservation is that is give no real opportunity for the renting location to assess the criteria for my need. Had I ordered in person someone might have asked how I intended to use the vehicle, and realizing my intent and my age might have suggested an upgrade to a vehicle with the loading ramp. After consideration of this move I will never forego the additional cost of the ramp.

Andrew G. on

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Candy O. on

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everything was excellent!

Marvin S. on

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C Arthur H. on

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KEN F. on

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kenny d. on

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Didn't understand from clerk I would have to pay .40 per mile over 77 miles driven. Thought clerk said unlimited miles. I paid $183.98 plus $40.00 dollars in gas plus $34.42 for mileage overage. Total $258.40. Pretty sure clerk said just fill truck up with gas when finished and that was all I would be charged. Guess I was miss informed.

KEN G. on

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Cheneaquia D. on

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Michael M. on

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dean a. on

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SUSAN B. on

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Jina M. on

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nothing , you are awesome. thank you

JON B. on

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Glynn B. on

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Zach S. on

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Very Courteous and professional!

Brad B. on

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Brooks M. on

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