Customer Reviews for Lyles Ford Mercury
(U-Haul Neighborhood Dealer)

185 reviews

1000 S Commercial Ave   Eagle Grove, IA 50533
(S End Of Town)

(515) 448-5545

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(515) 448-5545

1000 S Commercial Ave
Eagle Grove, IA 50533
(S End Of Town)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Terry P. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
3.0

If they would have checked the vehicle when it came in, they would have seen that it was low on oil. I had to spend $8.00 for a quart.

Jeffrey S. 
Rating:
4.0

Exterior of vehicle was very dirty ( covered with bugs) could have been power washed prior to delivery. Otherwise all else was great

WILLIAM J. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
5.0

I don't have any complaints as I was allowed to pick up 2 days before I had originally scheduled as I had help to pack over the weekend but not when it was originally scheduled for. They made everything smooth and easy!

Jeleane S. 
Rating:
2.0

Customer did not leave a comment.

Wendy H. 
Rating:
5.0

Friendly people, had equipment that I needed. Great service, !!

ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

Alberto E. 
Rating:
5.0

Customer did not leave a comment.

DONNA M. 
Rating:
5.0

Customer did not leave a comment.

DANIEL T. 
Rating:
5.0

Customer did not leave a comment.

ROBERT M. 
Rating:
5.0

Very helpful and flexible.

Benjamin P. 
Rating:
5.0

Loved the after hours drop off nice and convenient!

MICHAEL T. 
Rating:
5.0

Very quick speedy friendly and welcoming

TANA W. 
Rating:
5.0

The cab was stinky and looked like chocolate drink had been spilled and not cleaned up. I wanted a ramp but didn't ask for one. I thought it had one.

Ramona G. 
Rating:
5.0

Customer did not leave a comment.

Ryan H. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

James M. 
Rating:
3.0

We wanted a 15 foot truck. Non available, they gave us a 20 foot truck instead. What they the pick up or drop off people couldn't tell us was were we charged for a 15 or 20 footer! The paperwork doesn't show the end result. With other rental places they have all of it right on the paperwork!

ALLEN T. 
Rating:
1.0

They need to check the trailers before they give them to the customer my driver side front tire had Cord showing when I got it then they blamed me for someone stealing it after I put it back being a honest guy and never stole anything in my life let alone a tire. I will never be going to this place ever again.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
5.0

We were greeted by personnel who removed the trailer and did all the work. They prepared the close of the contract. We never had to get out of the car.

Jane S. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Codie S. 
Rating:
4.0

Customer did not leave a comment.

Jason S. 
Rating:
5.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Everything went smooth! Thank you:)

David P. 
Rating:
5.0

Customer did not leave a comment.

JoAnn B. 
Rating:
5.0

staff were great. they were friendly and knowledgeable. great experience.

stuart C. 
Rating:
5.0

Customer did not leave a comment.

mario R. 
Rating:
5.0

Customer did not leave a comment.

Karen T. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

Corrine M. 
Rating:
5.0

Customer did not leave a comment.

Marvin B. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

After hours

Jody H. 
Rating:
5.0

Staff was very helpful and made the rental process easy.

Derek S. 
Rating:
5.0

The only problem I have is that 2 days after I had already made my agreement with U-Haul, my drop off location was changed and unavailable. I had to spend more money and inconvenience the owner of the vehicle that I used to pull the U-Haul trailer and inconvenience to myself. I would not use U-Haul again unless I had no other option. If U-Haul cares about its customers, some sort of compensation should be given.

Todd C. 
Rating:
5.0

Customer did not leave a comment.

Debra M. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

Mindy E. 
Rating:
2.0

Make sure U-Haul is doing the proper safety inspections on equipment. Before you take it.

Floyd C. 
Rating:
5.0

Customer did not leave a comment.

Ed L. 
Rating:
4.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Lyles Ford was great, we needed (2) 26' trucks and they were there and ready to go for us! Very much appreciated not having to go farther to get the trucks!

Jodi E. 
Rating:
2.0

Owner was visibly annoyed I came at his lunch hour. I was there 12:15. He loaded my car on the trailer hastily. One side, he didnt line up the strap so it kept coming off until I figured out how to align it. Then he never bothered to put on the back up chains that secure to bottom of vehicle.

Reda D. 
Rating:
3.0

Customer did not leave a comment.

Becky G. 
Rating:
3.0

Excellent service

Ann B. 
Rating:
4.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

very nice people to deal with and very helpful

Jeff M. 
Rating:
5.0

Customer did not leave a comment.

jody H. 
Rating:
3.0

Customer did not leave a comment.

Mark W. 
Rating:
3.0

This was actually the 4th location we had to go to get the truck. The first (Kramer Hardware in Clear Lake), did not have a truck and transfer us to P&T Auto in Mason City. P&T contacted us on Thursday saying they would not have a truck until Saturday @ 9AM but were not open until 12PM. We called UHaul Dispatch and were directed to go to Belmond. This place had a truck, but no one knew how to sign it out. We had to go to Lyles Ford in Eagle Grove, an extra 60 miles out of our way. We were at least able to get the truck a day early and returned it two days early.

Joseph K. 
Rating:
5.0

Everything was GREAT!!!!!!!

JACK K. 
Rating:
5.0

The lady I dealt with was very nice and explained the entire process to me in detail!

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Alan L. 
Rating:
5.0

Customer did not leave a comment.

larry C. 
Rating:
5.0

Great staff and helpful

brad T. 
Rating:
3.0

Customer did not leave a comment.

Diane B. 
Rating:
5.0

Customer did not leave a comment.

Arthur L. 
Rating:
5.0

Customer did not leave a comment.

Cj M. 
Rating:
3.0

The only thing that I didn't like is the fact that no one is around to help you detaching the trailers, They just tell you to go to the parking lot there and drop it off!

rony R. 
Rating:
5.0

Customer did not leave a comment.

Dan N. 
Rating:
4.0

I was very impressed with the people at this location, very friendly, helpful and got me on my way quickly. I was disappointed in that I had to drive 40 extra miles each way to pick up the truck when I was promised a truck in Algona, rather than Eagle Grove. The phone person who rearranged my pick up told me I would get a $50 guarantee and reduce my per mile to $0.59/mile but I was charged $0.79/mile and they didn't know what the $50 guarantee was at the Eagle Grove location.

Mark S. 
Rating:
5.0

Customer did not leave a comment.

KATIE L. 
Rating:
5.0

Very good

Dennis W. 
Rating:
5.0

Customer did not leave a comment.

Will C. 
Rating:
4.0

We pre-ordered a dolly and 12 blankets then switched to no dolly and 24 blankets. It was a bit unorganized.

Diane C. 
Rating:
5.0

Nothing.

JACK K. 
Rating:
3.0

Customer did not leave a comment.

Sue C. 
Rating:
5.0

Easy drop off location.

ROBERT L. 
Rating:
5.0

Location was very helpful, knowledgeable and pleasant to deal with.

John R. 
Rating:
3.0

Customer did not leave a comment.

Derek V. 
Rating:
3.0

Customer did not leave a comment.

adam S. 
Rating:
3.0

Customer did not leave a comment.

Jena H. 
Rating:
5.0

Customer did not leave a comment.

Francine S. 
Rating:
5.0

Customer did not leave a comment.

DENNY S. 
Rating:
5.0

Customer did not leave a comment.

Adam W. 
Rating:
5.0

Customer did not leave a comment.

diana D. 
Rating:
5.0

Customer did not leave a comment.

Jennifer M. 
Rating:
4.0

Customer did not leave a comment.

Aurora C. 
Rating:
5.0

Customer did not leave a comment.

Diana D. 
Rating:
5.0

Customer did not leave a comment.

Mitchell R. 
Rating:
5.0

Customer did not leave a comment.

Katie L. 
Rating:
5.0

Customer did not leave a comment.

Shawn M. 
Rating:
5.0

nothing this location is excellent top notch pleasure to do buisinees with thanks

PAUL P. 
Rating:
3.0

Customer did not leave a comment.

carol C. 
Rating:
5.0

Customer did not leave a comment.

Thomas V. 
Rating:
3.0

Customer did not leave a comment.

Duane V. 
Rating:
3.0

Customer did not leave a comment.

adolfo C. 
Rating:
5.0

He unhooked the trailer for us and was very personable and friendly.

Karin S. 
Rating:
5.0

Customer did not leave a comment.

Glenda H. 
Rating:
5.0

Customer did not leave a comment.

Briann G. 
Rating:
5.0

Customer did not leave a comment.

Jim C. 
No reviews have been submitted for this location.

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