Customer did not leave a comment.Joshua D.
Customer Reviews for M and G Automotive LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The person at M and G Automotive where we dropped the uhaul with, was super nice. We appreciated his hospitality. .TIMOTHY C.
Customer did not leave a comment.JOSHUA H.
We picked up a vehicle transport trailer here. The tie down rachets were quite rusty and could have used some oil, but they are exposed to all the slop on the road. Do remember to tighten them and check again whenever you stop. Ours came off at least four times! It is a wide load, so it takes practice to keep it in the lane. Do remember to flip the fender down before opening the driver's side door. Thank you M & G.BRADLEY V.
Great people there. Friendly service and new trucks tooMITCHEL O.
Went above and beyond. Thank you so muchDOUGLAS R.
Customer did not leave a comment.JOEL T.
Great and prompt service, best uhaul experience I've had!NICHOLAS D.
Online reservation system was dismal and fraught with problems that necessitated multiple phone calls to resolveMATTHEW C.
Customer did not leave a comment.CHARLES R.
The location charged my card additional late fee's when I wasn't late... dropped it off 3hrs before the deadline... nobody was present dropped the key in a box... review your bills for unintentional/intentional over charges!!James R.
Customer did not leave a comment.BRIAN T.
They just took keys and said they would email receipt. Took another day before we got anything.Kathy O.
Customer did not leave a comment.Linda G.
Gave me a truck that needed gas, didn't return phone calls, got the time wrong on my reservation and I had to sit in the parking lot for over an hour on hold with the company. HorribleJonathan S.
Great customer service.Erica H.
Customer did not leave a comment.Jeffrey G.
Customer did not leave a comment.Wayne J.
Customer did not leave a comment.Chuck Z.
Customer did not leave a comment.Andy G.
The online (smartphone) check in process was not good. It took 50 minutes of being on hold and talking to 3 different people to get the lock box code because the online system wasn't working.BJ B.
Have a trailer available as reserved. It does your customers no good if you falsely advertise your availability and then a day or two prior notify them that the nearest trailer is an hour away and available almost a full day later than they needed it. Figure out your inventory. None of your people appear to have any interest in fulfilling the false promises you makeâ€”and who could blame them.CALEB F.
Very friendly representative; greeted us and was happy to see/help us. Painless return...unlike our pickup!!Jennifer J.
Customer did not leave a comment.Susan T.
I would recommend M&G Automotive, they were very helpful, I'd recommend them as a good place to rent a U-Haul trailerrandy P.
Customer did not leave a comment.Hannah A.
I think I'm so satisfied with the experience I had with M&G Automotive and their excellent help and support but I think you need to afford more equipment especially in the weekend because it's difficult sometimes to find what you're looking for.EZZELDIN I.
Customer did not leave a comment.Katrina W.
Customer did not leave a comment.PATRICK M.
Customer did not leave a comment.Roxanne T.
Customer did not leave a comment.Mark H.
Makes moving so easy!!!! Thank you!!!!!Janel S.
Need to provide a stop or wheel chock so the trailers don't roll backwards down into the ditch when dropping off after hours.Charles F.
Customer did not leave a comment.Tina P.
Front desk lady answered all my questions. Great help.GLORIA W.
Customer did not leave a comment.jeff A.
Customer did not leave a comment.victoria S.
Nothing I can think of. A big thanks to the group at M&G Automotive!Eric S.
Really like the apps UI and ease of use.kurtis P.
Needs no improvement...our move went perfectly smooth...THANK YOUJanel S.
What a horrible experience. They changed the location. They changed the,pick up,time. Not,once but three times. I spent more rime on the phone trying,to get the Uhaul,than I did with the Uhaul.Heidi W.
Excellent customer service, friendly and very helpful. I would definitely use this location again and recommend highly to friends.Mary K.
It is a small location. The origin locations were souly uhaul rental. It was fine but not like origin. Dont get me wrong. Your locations are good. Policy to help your customer is poor at best. After this experience i dont trust uhaul corperate.DAN K.
Very helpful with how to use the dolly and it towed very well.Todd D.
Customer did not leave a comment.Ryan S.
Customer did not leave a comment.Saad A.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.Randi M.
Customer did not leave a comment.Patricia S.
Well, apparently I was supposed to be called to be told where to pick this trailer up (in Appleton, WI). First went to the location I listed for pickup, but it wasn't there. When I got there the guys were nice...however it would have been nice to have it ready for me. It was frozen into the ground and they asked to use my jeep to break it free...no big deal. Then, the hitch lock mechanism was frozen, so we had to back it around a building (with him walking between my jeep and the trailer a bit dangerous) to unfreeze it with a torch. OK, so all that done, everything went fine, that is until I stopped at a gas station about 2 hrs into my trip. Apparently, the door on this trailer was loose when I got it, and just hanging on. When I opened the door to check my load, the ENTIRE back door fell off! You could tell by looking at it, that this door was broken when I picked up the trailer, it must not have been inspected very well. However, I opened up the door myself and didn't notice either, so, somehow it was holding on initially and difficult to notice. I have to say however, that in my 20+ years of renting Uhauls, this is the first "big" problem I've ever had. I ended up buying a strap to hold the door and make sure it was safe going down the highway.Brett B.
Product was in perfect condition and ready when I arrived. Service was excellent. Returning was simple.Dave W.
The guy at the desk was super nice.Kyle B.
Customer did not leave a comment.JOE S.
Customer did not leave a comment.ANDREA M.
very helpful, courteous & friendlyKen B.
Customer did not leave a comment.janet O.
Customer did not leave a comment.William M.
Customer did not leave a comment.charles M.
Truck was great, but on the contract I was given a guide to how much gas to put in. I was near empty and it said 30 gallons to be back at 3/4 tank. I filled up 29.7 and stopped the pump manually. The truck was at full and not 3/4. So I paid more money in gas than was needed. This really upset me seeing as I based the amount I put in on what the contract said.Josh G.
Customer did not leave a comment.Steve H.
Nothing, I had a good experience and no complaints.ERIN H.
Nothing: The guys at M&G were responsive, helped hook up, and even replaced a turn signal for free.Brian H.
Very friendly.JEN V.
Good location, easy highway access. Knowledgeable and friendly personal.MARK D.
Customer did not leave a comment.Kimberly S.
Customer did not leave a comment.KIMBERLY S.
Truck was clean and well maintained, staff was friendly and cooperative, even kept my motorcycle inside for me while I was using truck. 10 foot GMC truck got good gas mileage and handled well. Definitely would use this location again.JAMES S.
Customer did not leave a comment.DAN A.
Nothing different, these guys were alright.David P.
Customer did not leave a comment.Lisa M.
Customer did not leave a comment.NETTIE A.
Customer did not leave a comment.JEFFREY B.
Arrived at location to pickup Uhaul and moving equipment (36 furniture blankets, 1 utility dolly and 1 furniture dolly). This location was not prepared for my reservation even though I had set up a time for pickup. It didn't have the utility dolly and only had 6 of the blankets I requested. We had to wait for them to call around to other Uhaul locations to look for furniture blankets/utility dolly and for someone to go collect the equipment and bring it back to the store. I ended up short 6 blankets and wasted 20 minutes waiting. Also I had to go to another location to pick up the automotive trailer even though I reserved everything at once.MELANIE H.
Customer did not leave a comment.WEIWEI J.
Friendly helpful employees, new clean truck, accurate quote.Sandra S.
the trailer had light issues. Signal and brake lights were not operating correctly. No issue was found with the connector or vehicle connection as it was tested later and fully operational. the customer service was great from M&G.MARK N.
Carmen did a fantastic job, he was very helpful and professional. I would highly recommend this location for the courteous, high - quality service.KIM S.
I ordered my pick up in New London, WI. I didn't expect the extra out of the way travel. I was offered an extra day which would have been fine if I were on a vacation but that was not the case. My transport was weather dependent and I needed to get some machinery to Milwaukee and drive back up north to get beans and corn out of the field. Having the availability to pick the equipment closer to where I wanted it and when I wanted it would have been much more pleasant. I didn't need the trailer on Friday but the location in New London is not open on the weekend. So picking up the trailer on Friday took me out of the field early therefore making my return on Saturday a long day as after loading I had to turn around and drive back up north as the weather is looking pretty dismal for the upcoming week. It was definitely a total inconvenience.MICHAEL P.
I reserved blankets but there were not enough onsite.COLIN P.
Customer did not leave a comment.Richard C.
Customer did not leave a comment.JERRY R.
Customer did not leave a comment.KIRSTEN G.
You need to have a long talk to that dealer how to treat people??????????? The person I am talking about is KIMSTEVE S.
They told me I could get my deposit back when I returned the truck then I go to return it and they tell me I have to get a checkSue F.
UHaul phone customer service is overall very rude. I spoke with 4 people trying to get my confirmation verified. One was a manager which was the worst customer relations personal I have spoke too. I would like to give a big thank you to the last girl that helped me. I wish I knew her name. She was the only that got everything straightened out and realized my pick up location was changed due to the original location closing business and apologized for the inconvenience of no one being able to help. As for the other 2 reps and a manager they could use some training in customer respect and realize the renters just want a truck to move and by the customers doing that it pays their wages.DONNA S.
Customer did not leave a comment.Carmen G.
Customer did not leave a comment.LEROY W.
Customer did not leave a comment.Terry S.
Customer did not leave a comment.AARON S.
Customer did not leave a comment.SCOTT G.
The trailer I rented had a problem with one of the wheels locking up when I backed it up. Also when the chain was pulled for the emergency brake on the trailer it did not and would not release. I don't know how much pressure it is suppose to take to set it but yanking on the safety chain did not set off the brake.JOHNNY D.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Roger B.
The owner is very nice and helped me put on and take off the trailer.wes V.
Staff were fine and helpful. Not enough parking available in the lot however and was not sure if they were open when dropping off the truck and key.AJ D.
Not very inviting. No idea what to do with trailer.RICHARD C.
Customer did not leave a comment.KURT W.
Customer did not leave a comment.KIRK M.
Customer did not leave a comment.JAMIE E.
Customer did not leave a comment.JAMIE E.