Customer Reviews for M72 West Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of M72 West Self Storage LLC

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JULIE S. on

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The people I dealt with here—one woman in particular—were very friendly and helpful. I can’t really say much as I just dropped off quickly.

Sandra T. on

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Deborah was friendly, helpful & took away some of the stress of moving!!! This is a 5 star location!!!

Kay P. on

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The owners of this U-Haul were EXCEPTIONALLY HELPFUL and FRIENDLY!!! When I called to ask if I could drop the truck off to them instead of the U-Haul dealership Ann Arbor scheduled me to drop it off at, they adjusted the drop-off location on my contract and gave our move a HAPPY ENDING (without driving another 15 miles to the original drop-off point)! SHAME ON the Ann Arbor facility for not signing them up in the first place!! :(

Lawrence M. on

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Deborah is excellent. She explained everything clearly, walked us through a thorough safety orientation and had us demonstrate locking and unlocking the door/loading ramp which was very helpful. It was very helpful to buy packing material there rather than having to go to another location.

Mitchell P. on

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Susan F. on

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Christine B. on

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INDIGO H. on

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Mary P. on

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Debra helped me find the size truck I could manage, and accommodated our pick-up & drop-off dates. Thanks Debra!

Richard G. on

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Richard G. on

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Anthony L. on

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Fantastic service! Owners treat you like family...truck was clean and ready to go. Best uhaul outlet I have ever used

Thomas R. on

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What a great experience! Deborah took the stress out of my move. From reservation to drop off it could have not been more smooth.

Diana B. on

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A step or running board would be nice on a truck of that size. I am an older woman and after a long day of moving, I could not get in the truck without a step stool. That first step is very high and with the snow WOW! This made for a funny visit at the gas station, but there were Wonderful people there. But the truck drove like a dream. Our whole crew was very happy to move using the larger truck with the ramp, rather than a lot of pick up loads. Also happy with the location of U-Haul, the staff was great in explaining everything, as I had not rented a truck in over 10 years. Thank You so much .

Cassandra B. on

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Easy to pick up and friendly staff!

STEPHEN Z. on

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Kelly S. on

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Great service!!

Tom K. on

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Anthony L. on

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Outstanding service! These folks run a great rental business. Location was perfect and owner even cleaned truck prior to my rentals. Only suggestion would be to rent truck with full tank of gas so bringing it back full would make that a requirement and most manageable otherwise 10 out of 10

Anthony L. on

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Outstanding Service! This location is customer centric and understands great service with a smile

DAVID F. on

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Diane M. on

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Best front counter service ever!

Hudson P. on

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Joel D. on

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Sharon A. on

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Please make your corporate requirements for rentals at your rental locations less onerous! I was renting an appliance dolly for 24 hours to use at a second home. My permanent address is out of state and I’m retired - probably not an unusual situation for your typical customer - and because of this, I was required to present a drivers license and credit card which was predictable and expected, but I was also required to provide names and phone numbers of two local “references” (friends/relatives). Not only did this take extra time but was also excessive and invasive. As a customer if I provide a credit card whose billing address matches a drivers license I also provide, that should be more than adequate to cover any potential loss you would incur should I not return your equipment as promised.

Thomas S. on

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Chris C. on

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I requested a 15 ft truck and was given a 26 ft truck. Very disappointing.

Sharon K. on

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William H. on

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Eric B. on

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kriste E. on

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