Customer Reviews for M72 West Self Storage LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of M72 West Self Storage LLC

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Bruce C.
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Excellent experience ! Delightful owners. Very clean and well run facility and very user friendly.

Wayne S.
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Wayne S.
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Steven H.
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Michael L.
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The lady we talked with went above my expectations, if other people treated you like she did we would live in a great world. I will let all my friends know in the traverse city area to deal with this place. I can not say enough good about this place

Richard H.
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Our experience was so great. It is such a pleasure working with a company that shows so much care and customer appreciation! Our transaction was so easy and stress free during our move to our new place. Thank you U-haul!

barbara P.
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Did Great!

Wayne S.
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Wayne S.
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Barb R.
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Frank S.
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Uhaul national didn't know that it was ok to drop off truck after hours.

Geoffrey G.
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The woman running the office was great. Friendly and helpful

JULIE S.
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The people I dealt with here—one woman in particular—were very friendly and helpful. I can't really say much as I just dropped off quickly.

Sandra T.
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Deborah was friendly, helpful & took away some of the stress of moving!!! This is a 5 star location!!!

Kay P.
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The owners of this U-Haul were EXCEPTIONALLY HELPFUL and FRIENDLY!!! When I called to ask if I could drop the truck off to them instead of the U-Haul dealership Ann Arbor scheduled me to drop it off at, they adjusted the drop-off location on my contract and gave our move a HAPPY ENDING (without driving another 15 miles to the original drop-off point)! SHAME ON the Ann Arbor facility for not signing them up in the first place!! :(

Lawrence M.
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Deborah is excellent. She explained everything clearly, walked us through a thorough safety orientation and had us demonstrate locking and unlocking the door/loading ramp which was very helpful. It was very helpful to buy packing material there rather than having to go to another location.

Mitchell P.
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Susan F.
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Christine B.
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INDIGO H.
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Mary P.
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Debra helped me find the size truck I could manage, and accommodated our pick-up & drop-off dates. Thanks Debra!

Richard G.
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Richard G.
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Anthony L.
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Fantastic service! Owners treat you like family...truck was clean and ready to go. Best uhaul outlet I have ever used

Thomas R.
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What a great experience! Deborah took the stress out of my move. From reservation to drop off it could have not been more smooth.

Diana B.
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A step or running board would be nice on a truck of that size. I am an older woman and after a long day of moving, I could not get in the truck without a step stool. That first step is very high and with the snow WOW! This made for a funny visit at the gas station, but there were Wonderful people there. But the truck drove like a dream. Our whole crew was very happy to move using the larger truck with the ramp, rather than a lot of pick up loads. Also happy with the location of U-Haul, the staff was great in explaining everything, as I had not rented a truck in over 10 years. Thank You so much .

Cassandra B.
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Easy to pick up and friendly staff!

STEPHEN Z.
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Kelly S.
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Great service!!

Tom K.
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Anthony L.
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Outstanding service! These folks run a great rental business. Location was perfect and owner even cleaned truck prior to my rentals. Only suggestion would be to rent truck with full tank of gas so bringing it back full would make that a requirement and most manageable otherwise 10 out of 10

Anthony L.
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Outstanding Service! This location is customer centric and understands great service with a smile

DAVID F.
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Diane M.
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Best front counter service ever!

Hudson P.
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Joel D.
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Sharon A.
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Please make your corporate requirements for rentals at your rental locations less onerous! I was renting an appliance dolly for 24 hours to use at a second home. My permanent address is out of state and I'm retired - probably not an unusual situation for your typical customer - and because of this, I was required to present a drivers license and credit card which was predictable and expected, but I was also required to provide names and phone numbers of two local “references” (friends/relatives). Not only did this take extra time but was also excessive and invasive. As a customer if I provide a credit card whose billing address matches a drivers license I also provide, that should be more than adequate to cover any potential loss you would incur should I not return your equipment as promised.

Thomas S.
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Chris C.
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I requested a 15 ft truck and was given a 26 ft truck. Very disappointing.

Sharon K.
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William H.
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Eric B.
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kriste E.
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KATHY W.
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Very friendly and helpful service. Very thorough about going over the operating of the u-haul truck.

Debra B.
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Bill S.
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From Michigan to New Mexico, absolutely wonderful personnel. Deborah and Terry in Traverse City - huge hurrahs!

Kevin S.
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Thomas C.
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jennifer H.
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David B.
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erin A.
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We had to wait an additional 45 minutes because owners/employees had accidentally given the keys to our reserved vehicle to another renter and they then had to drive over to the other renter and back to get the key. We were left waiting in the parking lot despite showing up on time. Employee did not initially apologize for the inconvenience, only after the keys arrived did she admit fault.

James D.
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James B.
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Jeanie S.
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They were very helpful and kind. And a pleasure to work with. I would recommend this location anytime.

William H.
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Dianna S.
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Very friendly, competent people working here.

Greg K.
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I cannot recommend this location enough! The people were so helpful and friendly. I honestly wanted to stay and talk to them more but I had to leave to go move my furniture.

Sharon H.
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Jeremy F.
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john B.
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Michelle S.
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derek N.
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Mike K.
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thank you, it went great

William H.
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This woman was very good and very nice. 5-stars.

RON B.
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Neil D.
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This is by far the best Uhaul business we have ever used.

Amy P.
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James G.
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Great facility and excellent personnel

BRUCE C.
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I had an outstanding experience from start to finish. Competent and friendly is tough to beat!

Daniel K.
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Customer did not leave a comment.

Carol J.
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Nothing! I have used budget rental before there is no comparison, your truck was better, your service your fair prices I would recommend you to all I know. You have won a new and faithful friend.

Lawrence M.
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ron S.
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James L.
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professionally done! Great customer service!

rachael R.
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HORRIBLE customer service. AVOID this location!

Robert W.
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JOhn W.
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Mary S.
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The woman who assisted me with my rental was amazing! I would definitely go back and/or recommend this location to others!

Judith D.
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ajay J.
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Lady at the pick up centre in TC was fantastic. Very helpful and informative.

Ann Marie K.
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David B.
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Lisa D.
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Best uhaul experience ever!

NEIL D.
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GREAT OWNER SHE WAS SO SWEET AND HELPFUL!!!!! Best uhaul ever

Kathleen P.
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No improvements needed! We dropped off the truck after hours at this location. I did call the office the next morning to make sure everything checked out ok with the truck/rental. The woman in this office was also professional, friendly & helpful in verifying our rental return information. Thank you!!

Kay K.
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I was in 2 times, once for supplies and once to pick up the truck. Both times I was well taken care of. I especially appreciated how they helped me understand re-fueling and fuel economy. Very professional and very thoughtful.

James L.
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Christine N.
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Employees were great!

Erin D.
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Nothing to add. Everyone on both ends were great!

Karl J.
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Deborah, Went beyond the call of duty. She was terrific from when I walked through the door thanks Deborah. Best, ,

BRYAN J.
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Mark L.
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arthur W.
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not able to find the location on a GPS. NEED A PHONE NUMBER DIRECT FOR DIRECTIONS.

connie M.
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JEAN J.
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AUDREY K.
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CHRIS B.
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CHARLES S.
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RUSSELL H.
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GUY P.
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No reviews have been submitted for this location.

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