cigarette butts, smell of cigarettes, mud on floors, oil check warning light, floors covered in take out food.Andrea F.
MA Starbank Convenience
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Booked an 8am lockbox pickup but they didn't leave the key and needed to wait until 9:30 for them to openJONATHANTERRY F.
Customer did not leave a comment.ASHISH R.
Customer did not leave a comment.Damir D.
Continue treating customer just like a friend ðŸ‘ðŸ‘ðŸ‘LYNDON IRVIN R.
Customer did not leave a comment.ANUPRANJAN D.
I have used U-Haul many times before and this was the fastest and friendlier check out - In. It's located just a short walking distance from my place so chances are I will be coming back. Being open on Sundays is a great advantage. I am a Enterprise Customer but they don't have locations open other than Downtown Toronto on Sundays.Ramone R.
Thanks, everything was perfect!Mihaela GAbriela T.
Customer did not leave a comment.DONYSAKITING L.
There was a check engine type messagesDianne R.
The truck was ready for me when I got there, no issues with lateness.CATARINA T.
Customer did not leave a comment.JOHNA F.
The previous customer was 45 minutes late returning the truckKyle R.
I booked my truck at 12pm on line, received an email the day before said my truck will ready at 1:30pm, I was so upset isn't it supposed to be pick up at 12pm? Called in so many time ask them to change my time back to 12pm, they said they won't be able, ok 1:30pm is fine and I have no choice. On that day, I waited for an hour until 2:30pm to pick it up because the guy was late to return it, I was sososo mad, I called in to the manager and he kept telling me it should be ready in 10 mins which is lie, so the guy who works from there said will give me a discount. The next day, the bill comes up to $74.75, and it didn't mention any discount on the bill, I was frustrate, isn't he promise me will give me a discount when I wait for an extra one hour, so I called in again, it was the lady pick up the phone, I spoke to her my situation and finally she said she won't be able to give me a discount, I mean OMG, if you can't offer a discount, why your guys telling to the customer you will offer a discount to them. Never never never come back again. -worse worse worse terrible experience ever - Not on time at all - lie to the customer - the truck is not clean at all - hang up on the customer when trying to call inLian Y.
Customer did not leave a comment.ERICRAMOS D.
Super nice guys, easy to get truck.JESSEDAVID S.
Easiest and best U-Haul experience I've ever had. Staff were polite and friendly, van was well-maintained and easy to park. Skip the other downtown U-Haul locations, just rent here.Amanda L.
Nothing really to improve. Clerk was nice & knowledgeable. Van was clean & topped up.marco D.
The vehicles fine but there were used snot rags and other debris left inside the cab from a previous rental.Mark B.
I rented the car on Oct 18th 6:30-10:30 pm, contract number 29669671. I put fuel in the tank and checked the fuel meter it showed the same(even more) when i took the car. I drove 22km and added gas accordingly. Based on the gas consumption 18 mpg(7.65 km per liter) I used just less than 3 liters. I added 4.5 liters that is more than enough. The receipt from the gas station was attached in the email, Please, recalculate the charge amount to remove the fuel part.Kiryl N.
Customer did not leave a comment.EUNHEE S.
Customer did not leave a comment.jay B.
Vehicle cleanliness needs a lot of improvementAswin D.
Customer did not leave a comment.giuseppe L.
Customer did not leave a comment.Rachelle D.
Smooth easy process, the van was brand new and all charges were clearly laid out. Definitely, would use them againBrian F.
Customer did not leave a comment.Igor R.
Pictures posted to the vehicle are not current and or of the wrong description. This location is very friendly and professional. However, they cannot be reached via phone. Always busy signalNicholas J.
Customer did not leave a comment.CAN MING S.
This was quick and easy. The gentleman who gave us the keys was polite and professional. The truck was easy to get out and return. I would highly recommend this location.Jenna H.
Customer did not leave a comment.Ana Paula G.
The guy working at the counter was super helpful. Starbank Convenience was great but our truck was an our late. However generally speaking Uhaul is awful to deal with and I hate you all. Learn to book something properly.Evan H.
Customer did not leave a comment.Trevon M.
Renting process over mobile took too longSaurabh B.
MY TIRE HAD TWO SLASHES IN IT WHEN I PICKED IT UP. DID NOT NOTICE UNTIL I WAS ON THE ROAD... THIS IS SO UNSAFE ITS UNFATHOMABLE THAT YOU WOULD EVEN RENT A VEHICLE OUT IN THIS CONDITION. STAY AWAYryan H.
Customer did not leave a comment.JAMES R.
Customer did not leave a comment.Eric M.
Customer did not leave a comment.Usama M.
The van was dirty but it did the job. No hassle, the guy was very nice. I will rent from this location again.SARA P.
Our truck was due for pick-up at 4pm. The previous renter did not return it until just after 5pm. We understand that the late return was not the fault of the U-Haul agent, however, we received little to no help from MA Starbank Convenience to contact the driver for information on where he was. For the first half hour, we were ignored. It was only after pressing and insisting that he take action that we were able to reach the driver for an update. When the truck was returned, the tank was near empty, the truck not cleaned, and no proper inspection/hand off made. We took our own photos in case a damaged mirror (for example) was charged to us. Moving is stressful and often time-sensitive. You have an elevator booked for a short window, and helpers can not always stay longer. My general experience with U-Haul, especially last minute changes in pick-up location that add so much extra in mileage costs have led me to cancel my account.Marcella T.
Customer did not leave a comment.STANLEYS G.
Uhaul changed the location of our pick up without notifying us of the new location.Eli G.
The process of picking up through mobile took 4x longer than estimated and the person in the "chat" did not respond to any of my questions.Jennifer W.
Do not demand client to provide travel distance in advance and pay for it. It is not a great business practice and annoying.Elshan K.
Customer did not leave a comment.Jessica L.
Good customer service. Easy checkout and return. Would come and use services at this location againBenita L.
Customer did not leave a comment.Dion D.
Customer did not leave a comment.Gerard V.
Only reason i gave it 4 stars instead of 5 is because the van was 3/4 full and i ended up having to fill it all the way up. Other than that quick and easy. You might as well just do the check in online,scan your drivers licence that way you wont have to do it there, vehicle was nice and clean no issues. Everything is done inside the convenience store and as a tip underestimate your km's that way they'll do the correction on site if you go over. Van rental(km) + gas+ $15 damage insurance = $135CHRIS H.
The back right upper brake light is burnt out; safety hazard which should be repaired. Also, I believe the turn signal (right side) was also blinking rapidly, meaning it could be nearing burning out.Paul C.
Customer did not leave a comment.MEHDI E.
Keep up the good work and very professional Mohanad ZakiJonas D.
Customer did not leave a comment.abdul Qahir N.
After making the reservation including a dolly and furniture pads, I got there and was told they didn't have any available. I asked them to update the price of my invoice, they said they would send it via email with the correct charges, and im still waiting for it. So far, I've paid the full price for something I don't even have.Thiago R.
Customer did not leave a comment.Norbert H.
Customer did not leave a comment.Azar M.
Customer did not leave a comment.Florin C.
Ahmed was very friendly and we received a good service.AZAR M.
Unclear on the app where the key pickup location was. The video online says keys are picked up in lock boxes but this pick up was with the person inside the store at the location. I had thought this was a contact-free pick-up and it was not clear I would have to go inside.Francisco A.
Customer did not leave a comment.Akiva M.
Customer did not leave a comment.Angelica U.
Customer did not leave a comment.Noel A.
Some of the charges seemed to be way to high and I think they need to be addressed.Andrew B.
Customer did not leave a comment.Chaitanya J.
Customer did not leave a comment.Albert Francis T.
Customer did not leave a comment.Hai Ning W.
Staff very friedly and knows what he is doingJonas D.
Customer did not leave a comment.serhii L.
Pleasant service and nice convenience store.Alberts B.
The pick up my truck option on the app didn't work and was glitchy. Thankfully, the attendant inside was able to figure it out and get me on my way in no time. Excellent workVictor S.
I rented a van and used for only 7 km and returned in 50 mins.... I put in 5$ gas and the guy there didn't even check the car until 10am of the next day and charged me $8.75 of gas on top of my bill......LO V.
It was a long process to get the vehicle, would have rather gone into a location with a clerk.Brian G.
Truck come with a bit of garbages on the floor of passenger seat side. It would be nice if agent at the front counter could help checkout process. agent helped later as I had a problem with fuel level, but as i mentioned, it would be much better if I got help from the first place.Beom K.
Bullshit pop-up charges. I was told it would cost me $40 after everything, and they charge me $70??? Not recommending to peopleNicholas B.
the car was filled for slightly less than 1/2 tank, it was complicated to calculate for how much should i fill it before return. it would be great if during pickup car was filled up to full i rented a cargo van and it was perfect for my task. the camera on the rear side was very helpfuldmytro S.
Too many steps to take at pick up (photo of self, photo of driver's license, adding secondary details). Many of these additional tasks could have been completed before hand (e.g. photo of driver's license, secondary details).Robert N.
Customer did not leave a comment.Shaheen B.
Customer did not leave a comment.Saurabh P.
Customer did not leave a comment.Prashant J.
Mobile pickup took over 20 minutes and my vehicle did not have the furniture dollys that we ordered.Alexandru A.
I was told there would be a dolly and I was given the rental price: however, at the moment of picking up the vehicle there wasn't any . I suggest being clear in regards to informing customer correctly.hesley T.
I really don't know how much gas I need to fill . I hope you company can put the gas money in the bill directly according the miles.Xin S.
Everything is perfectMohamed A.
Customer did not leave a comment.Herve P.
The location told me, on the day of pick-up, they don't rent dollies which I reserved online two of them one and half month ago. I had to visit another uhaul branch after picking up the truck which cost me an extra of 15 bucks. Either Uhaul should have informed me about this dolly thing cannot be done at that store, or the branch should have informed me earlier about that so that I hadn't faced this ridiculous situation. Never recommend uhaul or this branch due to this issue.Talha K.
Wasn't given the equipment I paid for. Wasn't refunded.Heather G.
They did not have my return on file and were surprised I was dropping it offAmanda C.
Customer did not leave a comment.Randeep M.
Customer did not leave a comment.chung-lu W.
Winter tires and a snow brush would be helpful.Tashi L.
Alignment of the steering wheel had a 45â€¢ tilt to the left while driving straight. Worst Off-centre U-Haul Steering wheel i've ever driven by far. Told the cashier and he didnt seem too concerned.michael G.
Customer did not leave a comment.engin Y.
Could not find the emergency stop lightOskaar W.
Customer did not leave a comment.BENJAMIN Z.
Customer did not leave a comment.catalina P.
Customer did not leave a comment.Mohammadhossein A.
Customer did not leave a comment.Michael R.
Customer did not leave a comment.Narciso T.
The staff is helpful and kind. A great experience.Jayne S.
Sweep the parking lot - trash everywhere.Greg B.