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Andrew Y
Customer Reviews for MGM Minton Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck leaked water all down the side from the roof. When I rented it, it was not raining so Minton auto sales is not at fault because he didnt know it was.
Matthew HOvercharged and truck wasn't available at original place. Never received equipment and was charged for it. No help when calling then charged a gas fee about a month later. Got ripped off and nobody would help.
Brandon PFix air conditioning in the truck
Mark MONLINE CHECK IN WAS SUPER EASY
Willie HThe location was suppose to open at 9 and the owner arrived at 10:15 AM. When I told him we were waiting for over an hour he didn’t care. He charged us the extra $15 coverage after we told him we didn’t want it.
Anthony Twe picked up a truck with two engine lights on. The truck was poorly maintained and we worried that we would not get home. The staff at pick up site insisted everything was okay. THIS TRUCK SHOULD NOT BE RENTED OUT AGAIN IT IS AN ANTIQUE THE ENGINE SOUNDED AS IS IF IT WAS ON ITS LAST LEG I WILL NEVER RENT FROM UHAUL AGAIN POOR SERVICE
darlene bI wish I was able to do verification before i picked up my uhaul. I feel like I would have had a much better experience if i could have submitted my ID,selfies, and all my information prior to picking up the Uhaul. Getting to the location and just needing to verify I was at the location and picking my key would have been a much better experience.
Sean EI returned the trailer 6 hours after pick up. I tried using the after-hours system on my phone and it didn't work. The drop off location was non-responsive and not open when I went to complete the return process after 8 days, I was finally able to speak to someone at the drop off location and close the order. This cost me an additional $20 because the web-based after hours return system didn't work and the location was non-responsive.
GARRETT RUhaul rep needs training. Told me I can just drop off trailer after they are closed. When I asked whether I needed to do anything while dropping it off they said no, just leave it where you found it and that's it. Then they hit me with a $20 "convenience" fee for doing exactly what they said. Not a great representation of your organization IMO.
Benjamin TMore than amazing customer service. Above and Beyond
Joanna CCab was dirty when I picked up. And the wood in the back of the U-Haul was softer wood that normal. This in turn damaged my personal belongings.
Brendan WMGM Auto Sales owner was fantastic to work with during the return. He also went well above and beyond to help me get transportation to the local airport. I highly recommend!
Terrilynn AVery friendly professional quick and efficient
Theodore KI picked up the rental at 3:30pm and delivered back at 9:45am next day. I was charged a 20 dollar after hours fee. I will never rent from uhaul again. This kind of rip off tatic is total nonsense, I will be posting my experience on social media so that others can be warned.
MICHAEL ACharged our card without permission or acknowledgment. We told them there was issues with the truck and they still scheduled the car to be rented to someone else right after us when it is dangerous to drive.
david fEntry exit is poor
Ross LRandom lot. Poor signage. Dark office. Told me to submit issues to corporate and could not help me directly.
Carl SUsed the truck to haul two motorcycles. Staff was very friendly and helped us get the bikes loaded. Great experience!
JARROD BFather wiring. We t back to get corrected and did not fix problems got pulled over and almost got ticket for faulty equipment
William LA bit slow with the paperwork with all the imformation provided before picking up the unit.
Brad OVery professional with excellent customer service skills.
RICHARD SStress in the emailed instructions that for the equipment return you do not need presence of the clerk and the return could be performed outside of office hours. That info had ben in email I received, but it did not stress it, therefore I waited for the office hours to return. That was unnecessary because the office was closed anyway
ALEXANDER ZVery professional and helpful would highly recommend.
ROBERT WOpening hours are 9 am , I went to drop off vehicle at 10:30, no one was there, put keys and contract in box because I had no idea when someone would be there… they charged me for after hour drop off… absolutely ridiculous, I’m charged for their lack of showing up to work… dishonest cheats!!!
JONATHAN MProvide more information on how the process works when you pick up the truck. If it wasn’t for individual at pick up site I would of be lost. Maybe a short video on your site.
David CI reserved an in person pickup at 1000 because I had a couple of questions for the representative and the representative wasn’t at the office at 1000. I eventually had to go online make a new reservation for a mobile pickup which was frustrating because I was in a time crunch. I ending up leaving the U-Haul location at 1110 because I was essentially starting the new reservation process all over again. If I would have known the representative wasn’t going to be there I would have chosen a different location. I’m in the military and used U-Haul through my travels to different duty stations, but after this experience I don’t think I’ll be using your services anymore.
Eddie CMark at mgm was very helpful, answered all my questions and was quick to get me on my way. Excellent customer service at this location. Thank you!!
DAVID MI can't think of anything you would need to do more than you are already doing. Although I wouldn't recommend my friend try to use it as a drop off point. He was already full and mentioned that he was going to have to alert UHaul not to send any more dropoffs his way. So, I would make sure my friend doesn't drop off there.
Jeffrey DI was over charged and lied to. I will never rent with this company again
ALYSE MN/A
PAUL LSo to start off with the man who helped us was very nice as helpful. However the guy that we dropped it off with told us we had to take a picture of every single part of the dolly which he did not tell us originally. He also did not make sure the tired were inflated before he gave it to us, so we got a flat because we assumed they would be properly filled when we picked it up. He also didn't tell us to secure the chain for the underside of the towed car so that was an issue for part of the trip. overall a lot of help though.
LISA FExcellent service! Would definitely recommend.
Elliott PI rented a truck online and was supposed to get two dollies but got neither. During a contactless rental they should be in the truck when I order it. Then I wasn’t refunded the $14 I paid for them. Horrible
Randi SKeep up the good work
MARIE Athe person who attended me was very polite and professional, helped me load the trailer and hooked it up. Thank you very much.
ARMANDO LVery happy. Location, service and very nice.
Angela RI reserved a trailer for 3 pm and it wasn’t returned until 5 pm which was too late for me. I picked it up the next day and used it from 9 am till 11:45 and UHaul’s agent told me I would get an email receipt. I tried to call and could only get a fax machine. Uhaul customer care closed my return at 5 pm.
Donald AWent out of their way to help us with the right size utility trailer. Super people to work with.
William GMark was great.
ROBERT SUpon returning the U-Haul at 9:30pm, the location for the U-Haul blocked off the entrance and we were not able to pull it back into the lot. We had it reserved until 12:30am, and had to ask permission next door at papa johns to leave the vehicle.
Jamie MCruise control on trucks.
Charles WI initally selected a different uhaul location that was much closer to my home. I would like it if the trucks that i pick were actually available at the location i selected. This is the second move i have participated in within the last 6 months, and it has happened both times. The first time, they gave me a smaller truck that made the move more difficult.
Kelsey BMark was great.
ROBERT SOwner Mark was extremely helpful and accommodating. Would recommend him highly.
steve bGuy was helpful, yet did not sell or have a 2” ball. my truck had a 2 1/4”. I had to go to a hardware store and purchase a ball.
Nathaniel S