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Mikayla Morrison
Customer Reviews for Edgewater Motel And Campground
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The equipment was clean and well maintained, the only thing is, there was a bad tire on the unit, they should pay more attention to those things so next costumers don’t rent it and get stuck on the side of the road somewhere because of a flat tire caused by a bad tire. Besides that service was good
Brian MigneaultHe was not aware of our arrival. Said we were not in his system. Had a hard time logging into his system.
Leigh GravelleThe whole experience with U-Haul was a nightmare. To begin with I was told I could NOT use DEBIT for rental, so I purchased 2 prepaid Visa cards $750, then when I called to book for pickup I was told No prepaid Visa cards, even thought they are used everywhere for purchases. My friend who owned a business cashed them for me and I redeposit the money to my account. When I had to finalize everything one the on-line application it wouldn't take my Debit MasterCard, 😡 so I had to use my friends visa card just to book the truck and tow trailer. The night before pick up for the truck and tow dolly I was told I had to go across town to pick up truck then go back to Vine St to pick up the tow dolly. WTH. I arrived at St Paul St W. Esso station to pick up the truck, after being told U-HAUL will take debit at their pick places. AND THEY DID NOT TAKE DEBIT and their ATM doesn't work. I call Vine Street while still in the ESSO STATION and the girl tells me that yes everyone takes debit. After 1/2 hour of arguing with the U-Haul people, thank God my friend was with me, so once again she puts the truck $643 on her visa card. Off to Vine St with truck to pick up the tow dolly I am livid by now as you can imagine. After waiting in line for 30 min because they have one person on, I tell the girl about my frustrations and she says yes apparently the district manager was aware that St Paul St W Esso, didn't take debit but nobody else was aware if this OMG. I pay for the tow dolly With DEBIT, we go outside to hook up to the truck, my 75 year old friend backup and trips on a tow dolly that's is in the ground instead of on a tripod and shatters her shoulder and wrist. I tell U-Haul lady I need to go to the hospital as my friend was taken by ambulance can they delay my rentals for at least a day. She needs to get permission from the district manager, finally reply yes, my loading up and towing was taking me 7 hours away. After a terrible experience and long drive I get back north, return the truck and dolly and I AM CHARGED THE EXTRA DAY FOR THE TRUCK. Terrible service by U-HAUL and I hope when my friend sues them she
Veronica LizotteThe whole experience with U-Haul was a nightmare. To begin with I was told I could NOT use DEBIT for rental, so I purchased 2 prepaid Visa cards $750, then when I called to book for pickup I was told No prepaid Visa cards, even thought they are used everywhere for purchases. My friend who owned a business cashed them for me and I redeposit the money to my account. When I had to finalize everything one the on-line application it wouldn't take my Debit MasterCard, 😡 so I had to use my friends visa card just to book the truck and tow trailer. The night before pick up for the truck and tow dolly I was told I had to go across town to pick up truck then go back to Vine St to pick up the tow dolly. WTH. I arrived at St Paul St W. Esso station to pick up the truck, after being told U-HAUL will take debit at their pick places. AND THEY DID NOT TAKE DEBIT and their ATM doesn't work. I call Vine Street while still in the ESSO STATION and the girl tells me that yes everyone takes debit. After 1/2 hour of arguing with the U-Haul people, thank God my friend was with me, so once again she puts the truck $643 on her visa card. Off to Vine St with truck to pick up the tow dolly I am livid by now as you can imagine. After waiting in line for 30 min because they have one person on, I tell the girl about my frustrations and she says yes apparently the district manager was aware that St Paul St W Esso, didn't take debit but nobody else was aware if this OMG. I pay for the tow dolly With DEBIT, we go outside to hook up to the truck, my 75 year old friend backup and trips on a tow dolly that's is in the ground instead of on a tripod and shatters her shoulder and wrist. I tell U-Haul lady I need to go to the hospital as my friend was taken by ambulance can they delay my rentals for at least a day. She needs to get permission from the district manager, finally reply yes, my loading up and towing was taking me 7 hours away. After a terrible experience and long drive I get back north, return the truck and dolly and I AM CHARGED THE EXTRA DAY FOR THE TRUCK. Terrible service by U-HAUL and I hope when my friend sues them she gets a ton.
Veronica LizotteThis location was more than accommodating when another local one neglected to honor my booking! Will go to this location from know on!
Tara WoodburnVery professional service - very friendly and helpful.
david Duval