Customer Reviews for MP Broadway 11 LLC
(U-Haul Neighborhood Dealer)

Rating:

1.0

They charged me a refule fee of $50 when the tank was at halfway and given back at halfway. I drove 11 miles

Rating:

2.0

Our truck was parked in. There were no instructions on how to get it out. I called the U-Haul number and waited on hold for almost an hour impacting our moving and travel time. My husband then called the office number listed on Google for this location and we were told to go down into the parking garage and the person there moved the van for us so we could go. They didn’t have dolleys or pads to send with us and then I was charged for them. Overall a pretty crappy experience especially since we were moving because we’re getting divorced. Thanks for throwing the cherry on top of that!

Rating:

1.0

inside of van was incredibly dirty. employees seemed entirely indifferent. was not provided paperwork. was charged huge gas fees without explanation.

Rating:

3.0

Clean the vehicles. Also the attendant that checked me in added CDW charges that I had already declined when I made my reservation. I was unaware he was adding CDW until I received my receipt via email and notice the additional charge.

Rating:

1.0

I was overcharged by 50+ miles, I only drove 7 and was charged for 59. I also rented for one period and was charged for 2

Rating:

1.0

I rented this van with the expressed understanding that it would be used for 5 hours but that renting at 2pm that day and returning it at the open the next day (8am) would not incur another 20 dollar fee. not only did they charge me the extra 20 dollars but also a 52 dollar CDW coverage. the insurance was supposed to be for 26 dollars. What they sneakily did was charge me insurance for both days! This is a massive fraud. The rental number is # 71681985. It was through a third-party vendor MP Broadway 11 LLC in Williamsburg Brooklyn, NY. The mileage out was 10049 and they stated it was 10042. Finally the only thing I think they got right was that they gave me 5/8 of a tank of gas and I returned it 7/8 fill but they would not credit me anything here. The van was dirty and did not drive well. At the very least they should credit me the 20 dollars extra day and 26 dollars CDW.

Rating:

3.0

Location is convenient to me but was hard to find. Also the parking garage it's located in closes at midnight and nobody told me this. There was no way for me to drop the key off after-hours.

Rating:

1.0

Van was filthy, both in the cab and cargo area. The battery died and the vehicle needed to be jumpstarted.

Rating:

3.0

I reserved a box dolley and furniture dolley and you had neither which made my move difficult. Don’t offer something that you don’t have.

Rating:

2.0

My recent U-Haul rental experience was marred by disappointment. Upon picking up the vehicle, I was surprised to find the gas tank completely empty, a situation one would not expect. In good faith, I returned the truck with the tank filled well beyond its initial state, only to be met with an unexpected $7 charge for gas. This incident left a sour note on what could have been a smooth transaction. It's disheartening when efforts to do the right thing are overlooked, leading to an unsatisfactory and frustrating outcome. I hope U-Haul addresses these discrepancies for future customers.

Rating:

5.0

Make sure to have all equipment available upon pick up if a reservation was made ahead of time. I reserved a dolly that was not available when I arrived for pick up. Fortunately, there was a different one available that they were able to give me. I was moving all of my furniture on my own and having a dolly was crucial. It would’ve been terrible if none were available. Overall though, decent service.

Rating:

3.0

There is high room for improvement. The staff are overwhelmed by complaints of dirty vans and they were told someone from U-Haul would come and clean them. I can assure you no cleaning has been done. I rented the most filthy vehicle today that I don't think I'll be renting from U-Haul any longer. The staff were helpful, but low on supplies. The couldn't supply me with any hand trucks or moving blankets.

Rating:

1.0

Can’t believe this company does not have its own staff working on this station. They only have one employee that is being share with another parking company. I saw people frustrating yelling at the poor man that was doing everything posible to handle the costumers. HORRIBLE EXPERIENCE

Rating:

3.0

The van was given to me without gas, which does not seem like it should be allowed. So I had to go out of my way to find a gas station just to use the van. Then in the middle of my move, with the van fully loaded and ready to go, the battery died. Based on the circumstances I was told by a customer service agent over the phone that nothing I did killed the battery, it was already low and/or faulty. I had to wait over an hour for a jump from roadside assistance. I would like a full refund for my rental. Thank you

Rating:

2.0

You charged me 2 gallons of gas when I drive only FOUR miles, on top of the fact that I added some gas before returning it. Am I supposed to believe your trucks get less than 2 miles to the gallon? I was also charged double that rate I was quoted, which was $19.95 plus a mileage fee. This is ridiculous!

Rating:

5.0

Outstanding service.. had no issues with pickup or returning my van car ran smoothly.

Rating:

2.0

Measures should be taken to ensure the previous customer does not submit false odometer reports. This can cost the unsuspecting next customer to be charged for extra mileage, despite not having driven that mileage in reality.

Rating:

3.0

Van smelled bad

Rating:

1.0

The van was so filthy, everything was sticky, a heavy smell of weed, spill stains all over, seats full of animal hair, I have never received a rental in such bad state. I complained to the attendant, he said switch to the other van, the other van was worst, dirty, there was a beer bottle and gas tank empty. I ended up taking the first one because at least it had 1/2 tank of gasoline. The attendant said he did not work for U-haul, he works for the parking company in the building however he is in charge of taking your driver license and credit card. I spent $80 at a car wash. I will never go back to this location.

Rating:

1.0

van was filthy. attendant disappeared, came back and then spoke on the phone about non uhaul business the whole time we waited to get van

Rating:

2.0

They didn't have the van, which I had reserved. They also didn't have the dolly. I had to take the small truck which was too big for the job and inconvenient.

Rating:

5.0

Super easy rental experience. Friendly and helpful.

Rating:

1.0

I had a reservation for 330. No truck was available until 445. And then it was on EMPTY.

Rating:

5.0

Vehicle was really filthy and had dust, dirt, and dog hair all over both the driver's seat and passenger seat. Garbage was inside the cabin of van and in the rear holding area. Location attendant was very nice and the process overall was seamless for pick-up and return. Really need to clean the vehicles though as it is very unsanitary and renters don't know who or what kind of people had the vehicle before them.

Rating:

1.0

The website was not working at the time where I was supposed to download the picture of my driving license, the agent was not supportive at all and didn't help us to find a solution. We took more than an hour to get the truck

Rating:

5.0

Give more then 4 hours to move

Rating:

5.0

Always availability, great location, great customer service

Rating:

5.0

10/10 well done thank you uhaul

Rating:

3.0

Truck was on E, lock was faulty, the breaks kept delaying.

Rating:

2.0

Paid for a dolly that wasn’t there. Van was blocked in. I had to find an employee to switch my rental to a new van which took almost 30 minutes and I missed my window to pick up the furniture I rented the van for

Rating:

5.0

This was one of the best experiences I've had EVER. Will probably use this place or recommend to friends.

Rating:

1.0

This experience was dreadful. I had initially booked for Williamsburg, but upon arrival, the location indicated Greenpoint, which points to an issue with your website. The mobile check-in process wasn't smooth either, as the truck didn't have keys. Contacting customer service was frustrating due to long wait times and unhelpful staff. After being transferred and experiencing a call disconnection, I had to make a return call. Eventually, the "scheduling manager" rescheduled me for the original Williamsburg location, so I had to return there. The entire situation turned into a two-hour nightmare and ended up costing me two Uber rides. The van I received had moving blanket that was wet and smelled terrible. I am deeply frustrated with U-Haul.

Rating:

5.0

Agent there at pick up was fantastic and the van was clean and very nice!!

Rating:

3.0

Make it easier to check out. I was charged extra because the website is broken.

Rating:

1.0

Did not mention we had to re-fuel

Rating:

1.0

It was very expensive. Never will use it again. Does not make sense with these rates, better use moving companies.

Rating:

5.0

Better signage directing customers to office.

Rating:

1.0

When my husband returned our truck the employee wouldn’t accept it and sent him to another location 1/2 hour away. That location was closed so he then returned to the original place and was screamed at and threatened. We are completely appalled at the way this went down. So incredibly unprofessional and ridiculous. .

Rating:

5.0

I love the location and vans are always available.

Rating:

1.0

The employee working at the time was unprofessional and rude upon drop off. I had a drop off time of 1:00 pm, I pulled into the lot at 1:01. We went down to return the keys and the employee was with another customer so we waited to finish our drop off. When we spoke with him he made many comments about how we "were late" and "in the red" and that we should have added more time for traffic (understandable but not needed to be communicated more than once). He went to check the truck for damages and when he gave me the receipt for payment it had gone from the previously started $40 total to $96. I simply asked what the extra chargers were for when he started "you were late so you are being double charged for your booking and insurance". We then asked since it was 1 minute if there was anything we could do and he said "I know your type, you're entitled and think you're owed this. I have the power to help you out, but since you expect it I'm not going to". Then walked away with no other words or instructions for when I would receive my official receipt. It was incredibly rude and unprofessional to call me entitled because I was asking why my price doubled. I have always used this location for my Haul services but I no longer will.

Rating:

5.0

THe issue is that the inside of the truck was not cleaned before we picked it up. There were fried chicken wings on the floor, tissues and a coke can. IT was not fun to clean up. ON the other hand the people at the place were helpful and friendly.

Rating:

3.0

Very very hard to find where the U-Haul location is

Rating:

5.0

Quick and easy!

Rating:

3.0

I was happy to find a location to pick up uhaul in an emergency situation. But. the attendant in the parking lot was not very helpful. Thanks to a local that was present who was kind enough to explain the process.However, I was thankful to get the van rented on last minute and get my piece of furniture home

Rating:

5.0

Both employees I interacted with, during pick up and drop off, were very helpful and professional. I had a smooth and pleasant experience.

Rating:

2.0

Was rude and almost did not accept the truck.

Rating:

5.0

Chris working the office was so amazing! He was friendly funny and knew his stuff!

Rating:

1.0

The location i am speaking on is on metropolitan your rep was very disrespectful to me and changed my pickup location and did not want to give me a reason which inconvenience me so for that Kin’d of service i would not recommend to anyone the people who work for your company do not know how to treat customers

Rating:

1.0

SCAMMERS! The agent removed my damage protection insurance I requested upon reservation when I picked up the van. When I returned it after only an hour of being with it the entire time and no accidents, they claimed I scratched a huge dent into the van, by submitting a photo to UHAUL of an enormous scratch that I was NOT responsible for. Without notification what was supposed to be a $40 quick rental, they charged me an $1100 damages fee to my personal checking. I've tried to get in touch with them to dispute and get no response. I'm disputing the charges! DO NOT RENT FROM THESE CROOKS!

Rating:

5.0

The vehicle was not clean. Someone left a cup in there. Stuff in the floor. It was a new van but it should be cleaned before giving to next person. Location good. The guy that check me in on Saturday very helpful , attentive and professional.

Rating:

1.0

I drove 8 miles and got charged $40 for gas. I guess the owner needs to get his crack money somehow.

Rating:

3.0

UHaul descriptions re: size of vehicle are completely off. This was advertised for a 1 Bedroom but didn’t hold half of a 1 bedroom. Needed to take a double trip, incurring excess miles and wasting a lot of time.

Rating:

1.0

I was charged over $100 nearly 2 weeks AFTER using your services. I did not authorize this. I had ALREADY PAID to use the u-haul and am now being charged an additional $100 for no stated reason.

Rating:

2.0

It was extremely hard to locate (in the basement of a parking garage, unmarked. The van I reserved was broken so they had to give me a small truck which was obviously much harder to maneuver.

Rating:

4.0

It was a bit confusing figuring out where to go to pick up the U-Haul. Also, this location doesn't seem to support the mobile check-in and drop-off.

Rating:

3.0

It was hard to locate where to get the keys especially since I did the 24/7 uhaul share. It took almost 20 minutes to find the office to pickup the keys. But the guy at the desk was nice & he extended my time because of the mishap. I wish it wasn’t so hard to reach the customer service reps while having difficulties.

Rating:

3.0

Hard to find the office and no one picked up the phone