I was to pick up at 8 am. When I called the day before, I was told they get there by at least 8:30 amANDREA S.
Customer Reviews for MS Consignment Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Chrystal O.
Customer did not leave a comment.JOY G.
Charged for an extra day despite it being r e turned days prior.TYLER T.
None. Personally, your policies and procedures are well constructed.BER-NEICE H.
Customer did not leave a comment.Carl J.
Customer did not leave a comment.Deborah H.
Customer did not leave a comment.Jennifer S.
Check the equipment. The U-Haul truck I rented the passenger â€˜a window was left down and would not go up.charles P.
Customer did not leave a comment.Terrell N.
Customer did not leave a comment.Wayne M.
Customer did not leave a comment.patsy W.
Very nice ðŸ‘ŒTAWAN S.
They took forever to check me in and I was just handed the key. No one came out to show anything. I was all on my own! They did not have the 26 ft truck I requested. Found that out 2 hrs before I picked it up. I had to take a 20 ft and it was smaller than I needed. I am waiting to get $50 back/guarantee ,which is what the online registration said.Susan P.
Customer did not leave a comment.richard H.
Customer did not leave a comment.Sharon B.
Customer did not leave a comment.C Len H.
Customer did not leave a comment.jewel N.
Customer did not leave a comment.Kenneth P.
Customer did not leave a comment.Alexis R.
Customer did not leave a comment.Danny W.
Customer did not leave a comment.CORP W.
The place was closed when we got there. But an employee showed up after hours and made the drop off much easier.Jacob H.
The wiring of the truck was not working to allow us to use a car dolly as we had reserved. As a result we had to add time to the move because there was not the reserve drivers as we needed.Shawn T.
Make all your trucks as nice as what we had. The whole experience was really good! The guys at Mississippi Consignment couldn't have been nicer or more helpful!TRAIN M.
Customer did not leave a comment.kRISTEN M.
Customer did not leave a comment.Shaneequa W.
Customer did not leave a comment.William G.
Everything went easily and everyone was polite and informative.Craig T.
The truck had leftover food in cup holder. It also had an odor in cab of truck. The inside of truck bed was also filthy. We tracked black smut off our shoes while loading and unloading the truck.Victor R.
Customer did not leave a comment.Danielle E.
Customer did not leave a comment.Mae Francis J.
Customer did not leave a comment.Melody R.
Customer did not leave a comment.Karl O.
Great service!!Chianti J.
Check the lights. Tail lights did not workmike S.
Customer did not leave a comment.Alfred M.
these people made every thing sound good, then u turn in truck and that is when the false charges start turn into a +476.00 trip DO NOT USE U-HAULCHARLES R.
Customer did not leave a comment.William D.
Customer did not leave a comment.Julio M.
No blankets were available to fill the order I made the previous week. All efforts need to be made to have supplies available when orderedâ€”or at least know that it will be available on site at the time of purchase.Barrett M.
Customer did not leave a comment.David S.
Customer did not leave a comment.Jason H.
Customer did not leave a comment.Clinton C.
Customer did not leave a comment.Ronald S.
Best service everCasey M.
Customer did not leave a comment.Jordan W.
Everything thing was great! No changes neededCynthia B.
Customer did not leave a comment.Tynesia J.
Place was closed when I dropped truck off, so I had no interaction with any personnel. Also it was raining when I turned the truck in and having to take all the pictures in the rain and park away from the drop box was not pleasant. But other than that it was a simple process.Jimmy A.
I dropped the trailer off a day early and was charged like I brought it in a day late. Now I am having to deal with Customer Service and Sales Manager to get it corrected.Garett Walker N.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.JOHN C.
Customer did not leave a comment.Jessica T.
The facility at Cleveland was fine it's just that the vehicle we had been confirmed was not returned. We ended up with a 20-foot instead of a 26 ft truck. When I called the customer service number to discuss it the young lady was most unhelpful. Seemed as if I was bothering her day. We were provided with a 20-foot truck, 20 blankets, and a appliance dolly instead of a utility dolly. During the trip back we had a tire blowout which was dealt with within the next hour to an hour and a half. Tow truck man was very polite performed it all quickly. Some damage to the side of the truck came from the tire tread flailing around after the blowout.Joe T.
I had reserved a 10 foot uhaul for 19.95! We arrived at location they did not have a uhaul for me. I called customer service and all she could say was it wasn't at location. I had a confirmation for a uhaul and should of had the one I wanted. I received no call or email stating that it was not a location. I drove 5 hours and should of had the uhaul I reserved. I was charged more than I wanted to pay because that goodness the location had a larger one. I would like to only to be charged for want I reserved. TerribleKyle L.
Customer did not leave a comment.Ahmed S.
Customer did not leave a comment.Don J.
Customer did not leave a comment.Amber K.
Customer did not leave a comment.Michael P.
The trailer I rented was, as has been all equipment that I have rented from U-Haul through the years, in good, clean, maintenance free condition and the service of your U-Haul's Dealer was friendly, professional, and flawless to the consumer. BUT, I do have a MAJOR ISSUE that U-Haul has great need to address and solve QUICK! The EXCESSIVE weight at the hitch that has to be manually lifted to get it on a 2" trailer hitch towing ball is ALL BUT IMPOSSIBLE for ANY ONE PERSON no matter what age or physical condition they may be in! Even with 2 of us lifting it we almost couldn't do it and this design, weight, and induced physical strain is going to one day bite your company BIG TIME through a personal injury liability suit! This problem can be and should be fixed post haste. It is prohibitive on your smaller units but on your biggest trailer this is ludicrous!Ronnie H.
Customer did not leave a comment.Erica T.
Customer did not leave a comment.Jasmine P.
Customer did not leave a comment.Anna H.
We were charged extra miles and I scheduled this for Greenville Ms pickup but had to drive to Cleveland Ms to pick up truck That was 40 miles that was the extra mileage. I should not be charged those extra milesChris B.
Ordered truck weeks in advance to be picked up in one location and was notified two (2) days prior to pick-up date that no truck was available. After long telephone conversation with Regional Office was told a truck would be available in new location. THE TRUCK I ORDERED WAS NOT AT THE NEW LOCATION WHEN I DROVE 70+ MILES TO PICK IT UP. VERY VERY POOR BUSINESS PRACTICE. Was told I can file a "Complaint" to get compensation for U-Haul's failure to comply with original order.TODD C.
Customer did not leave a comment.Marlan M.
I drove 11 miles to return the trailer and it was a location 1 mile awayDorothy P.
Fast check in Great service. FriendlyDylan O.
Customer did not leave a comment.Royce S.
Dealer wanted to re-enter all my information and would/could not access my reservation. No need to spend any time on-line picking insurance or drop off location if you have to sit there and wait while they enter info.Jimmy A.
Great experience!Jeri T.
I received the wrong size truckLaToya W.
No commentsMonica L.
Customer did not leave a comment.Charles B.
Customer did not leave a comment.Sonny S.
Customer did not leave a comment.Natassha R.
I'd rather not respond just say the next time myself, family, or friends move I will not refer them to uhaulAngela B.
This is now the only UHaul location in Cleveland despite web info.JImmy A.
Nothing at all. Very professional.patricia H.
Customer did not leave a comment.Danielle E.
Customer did not leave a comment.
Customer did not leave a comment.dalphanie T.
Customer did not leave a comment.Bernice M.
Customer did not leave a comment.Joseph S.
Customer did not leave a comment.Geneice S.
Customer did not leave a comment.MERRELL D.
Customer did not leave a comment.Larry D.
Customer did not leave a comment.Leigh M.
Customer did not leave a comment.Robert P.
I made the reservation online, and the location was supposed to be Cleveland Rent All. I went there, and was told that they didn't have my size trailer available, so I needed to go to another location. The new location was supposed to notify me to pick up the trailer there. It wasn't a huge hassle because it was close and the people were nice.Edwin M.
The Staff was courteous. The U haul I rented trailer smelled terrible when I opened the door. It smelled sour like spoiled milk. I left the door open for about an hour before use to let it air out but that didn't help. I think It needed to be hosed out with water.Theresa W.
Customer did not leave a comment.Chris T.
Rails on trailer walls were damaged. Had to sweep out trailer prior to loading. Door latch was hard to operate, showed some rust and wear.Brandon N.
Customer did not leave a comment.Mikell A.
Customer did not leave a comment.Daniel J.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Becky P.
Customer did not leave a comment.Debra S.