Customer Reviews for Mt Konocti Truck & Auto Rpr
(U-Haul Neighborhood Dealer)

591 reviews

3510 Merritt Rd   Kelseyville, CA 95451

(707) 279-1147

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 279-1147

3510 Merritt Rd
Kelseyville, CA 95451

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I had to drive a total of 5 hours to get the truck which messed up my entire schedule.

melissa L. 
Rating:
5.0

Customer did not leave a comment.

Kayla V. 
Rating:
2.0

Customer did not leave a comment.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
5.0

Many thanks to Mike and the team at Konocti Truck and Auto for their great service and friendly way of doing business!

Pat D. 
Rating:
5.0

Staff were helpful and pleasant. I will definitely rent from this location again. Thank you!

Tamara S. 
Rating:
5.0

Mike and the team at Konocti Truck and Auto are amazing. They are always friendly and helpful and I love working with them. I work with lots of U-haul franchises through our corporate account and Konocti Truck and Auto is by far my favorite!

Pat D. 
Rating:
5.0

Customer did not leave a comment.

DON B. 
Rating:
5.0

The young woman who helped me went above and beyond to make sure I was taken care of. Super friendly, the best experience I have had with U-Haul to date.

eric L. 
Rating:
4.0

Customer did not leave a comment.

DON B. 
Rating:
4.0

Corporate customer service was terrible. Truck not available the day of pick up without a two hour drive. CS rep was snarky and had an attitude and was overall horrible to deal with. Pay $300 worth of extra gas but get offered a $50 rebate. Great. Go with penske or whoever else. U-Haul is cheap for a reason.

ROWAN T. 
Rating:
5.0

Customer did not leave a comment.

Dave S. 
Rating:
5.0

Customer did not leave a comment.

Patricia C. 
Rating:
5.0

Customer did not leave a comment.

Jody C. 
Rating:
2.0

The lady who did my reservations informed me that I could return boxesthere. I told her that because I'm handicapped I got them shipped to me .I was told about a 1 time charge for the dolly as well. She quoted a price. Today the owner said he dont want my boxes cause I didnt buy them from him.i said what am I going to do..he said he didn't care he doesn't want them and dont use his recycle bin either. We stuffed over 200.00 worth of boxes in my car and trunk. And now there in a storage shed. I moved 30 miles .3 trips over 5 days. 489.00 and paid 5x for the dolly and higher milage....20 cents higher because I didnt get it to him .very abrupt person. He may own the company but he doesn't belong in customer service.

Billie S. 
Rating:
5.0

Customer did not leave a comment.

alex F. 
Rating:
5.0

The location was fantastic her trucks were clean and excellent working order the customer service skills were impeccable. I drove 30 miles past four other U-Haul places to give my business to this one

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Anne H. 
Rating:
5.0

Customer did not leave a comment.

Christine C. 
Rating:
5.0

I received ex excellent service. MMike was accommodating to me when I needed to rent for an extra day.

noah M. 
Rating:
5.0

By far the quickest check out/in and the most stress-free Uhaul experience I've had. Kudos to the crew at mt Konocti Trucks!

Teresa F. 
Rating:
5.0

Customer did not leave a comment.

Andy K. 
Rating:
5.0

Customer did not leave a comment.

Richele R. 
Rating:
5.0

Customer did not leave a comment.

Thomas S. 
Rating:
5.0

Customer did not leave a comment.

Gabriele S. 
Rating:
5.0

Email me a receipt to aaronmorrow721@gmail.com

AARON M. 
Rating:
5.0

Customer did not leave a comment.

Eric J. 
Rating:
5.0

Location was great. Mike was very helpful. Your equipment costs are pretty ridiculous especially due to fuel costs at this time.

Jacob W. 
Rating:
5.0

Customer did not leave a comment.

Dana L. 
Rating:
4.0

Customer did not leave a comment.

Connie R. 
Rating:
5.0

This is the only location in our area that I would recommend. In Northern California it is almost impossible to reserve a U-Haul and know that is going to be there. Mike made every effort to make sure I got my truck when I needed it and was great at communicating with me through the whole park process

angela R. 
Rating:
5.0

Customer did not leave a comment.

Marc H. 
Rating:
5.0

The older gentleman who assisted me was exceptional - extremely helpful.

Edwin H. 
Rating:
5.0

Customer did not leave a comment.

lasandra W. 
Rating:
5.0

Customer did not leave a comment.

KATHLEEN U. 
Rating:
5.0

Customer did not leave a comment.

michelle L. 
Rating:
5.0

Customer did not leave a comment.

Kerry S. 
Rating:
4.0

Customer did not leave a comment.

DUANE S. 
Rating:
5.0

Customer did not leave a comment.

mirwais R. 
Rating:
5.0

The U-Haul app and website would not let me check out.

Michele W. 
Rating:
5.0

Customer did not leave a comment.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

ginni C. 
Rating:
1.0

Mike was extremely rude and wouldn't extend a simple courtesy of walking 20 feet to check the truck we rented for a $120 package we left inside! He said I could drive back to check myself which was a 70 minute drive! It's little things that make for a great experience! I guess U-Haul doesn't care about its clients!

Derek B. 
Rating:
5.0

Great customer service very friendly

amanda S. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Customer did not leave a comment.

Dustin P. 
Rating:
3.0

Customer did not leave a comment.

Danielle K. 
Rating:
5.0

Customer did not leave a comment.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

shon I. 
Rating:
3.0

Young man working there has great customer service skill.

CARLOS A. 
Rating:
5.0

Customer did not leave a comment.

CARINA D. 
Rating:
3.0

Customer did not leave a comment.

Karen G. 
Rating:
5.0

Great guy great place

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Lisa N. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Have 24/7 truckshare check in work. For what ever reason it did not detect my location. Otherwise it was a great experience with great customer service.

LUIS L. 
Rating:
5.0

Customer did not leave a comment.

Laura M. 
Rating:
5.0

lower per mile rate!!! Thank you!

CHER R. 
Rating:
5.0

Customer did not leave a comment.

Jesse M. 
Rating:
4.0

Customer did not leave a comment.

RODNEY H. 
Rating:
1.0

They have a problem with knowledge about what they are doing

CHRISTOPHER H. 
Rating:
5.0

the man that rented us the truck made us feel very welcomed. Super nice early in the morning too.

Dana K. 
Rating:
5.0

Customer did not leave a comment.

Cody S. 
Rating:
4.0

Tell customers to call the location before booking and to not rely on the website. The website will say that your reservation is guaranteed but this was not true in our case. There was poor communication between uhaul and the location. The uhaul had dirt all over the inside and outside of the truck. This was our first disappointing experience with uhaul and we hope we have a better experience with our next move.

SAMANTHA P. 
Rating:
5.0

Customer did not leave a comment.

Victor G. 
Rating:
5.0

Customer did not leave a comment.

Zachariah D. 
Rating:
5.0

Customer did not leave a comment.

Lisandro G. 
Rating:
5.0

Customer did not leave a comment.

JORDAN W. 
Rating:
4.0

Customer did not leave a comment.

Stephen E. 
Rating:
5.0

They did a great job!

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

William G. 
Rating:
1.0

Dead Rat in the Cab. Not Cleaned. Sticky pine sap in the truck compartment. Referred to a new location 40 miles from my home due to through travel. Glad to be out of rural northern California.

TAYLOR C. 
Rating:
5.0

Picking up was a little confusing due to office being closed at 5:00pm and that that was my pick up time. Glad I called office prior to picking up to advise them I was running behind. Then when I called the 800 number to get pin for lock box, which the female at office told me, I was on hold for almost an hour with the customer service gentleman advising me I didn't have to call for pin but to go they the pick up steps via app. Wasted an hour of my vital time of packing.

Julia G. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
2.0

Make sure the employees communicate better with customers and that they can accurately identify which keys go to what vehicles.

ANGELICA L. 
Rating:
4.0

the self-service drop-off return we easy and convenient.

Johnny B. 
Rating:
4.0

Have the pickup process clearly state that the alternate contact needs verification

Michael G. 
Rating:
5.0

not much to say - reservation was ready, a taillight adapter was on hand and the owner is quite the fisherman. All good!

james B. 
Rating:
5.0

Kyle was amazing. After I made a mistake on my on-line order he recommended the right equipment. When he discovered we had the wrong wiring, he suggested a solution. We returned with the correct plug and he was able to wire us up.

Eric N. 
Rating:
5.0

I was supposed to pick up at The Gaytan Family Market at 14110 Austin Rd, Clearlake, CA 95422. Scheduled for a 2:45pm pickup and we got there at 3:30. NO uHAUL. What about the $50 guarantee? She knew the 10' wasn't going to be returned until 10am the next day -- so why didn't she call to warn us? She tried to give us a 20' uHaul "for the same price" as our 10' reservation, however we didn't want that big of a truck. After some calling around she found a place 20.3 miles away... so we had to drive over there to pick up our truck. It was very inconvenient. I'm still trying to figure out how to get our $50 guaranteed refund. I spent 20 minutes on help on the 800 number. Can you help?

Pamela W. 
Rating:
3.0

Customer did not leave a comment.

Joe W. 
Rating:
1.0

Reasonable experience on pickup, horrible on drop off. (Employee on pickup / owner on drop off) Reserved appliance dolly not there. Tried to fabricate damage issues I'm certain I did not cause. Charged me $19 a gallon for a couple gallons of fuel though I brought it back with exactly the right amount. Extremely rude from the start!

Art P. 
Rating:
5.0

Easy after hours drop off

Jeffery T. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN R. 
Rating:
5.0

Customer did not leave a comment.

Victor V. 
Rating:
5.0

Customer did not leave a comment.

dennis L. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Fill tank so customer doesnt havevto until return.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

WESLEY R. 
Rating:
5.0

Very please with the service..

Wesley R. 
Rating:
5.0

Great Service!

Kattrina F. 
Rating:
5.0

Customer did not leave a comment.

ANIBAL C. 
Rating:
5.0

Great customer service and super helpful! Will be doing any U-Haul rentals from this location from here on out!

Kattrina F. 
Rating:
5.0

Customer did not leave a comment.

WESLEY R. 
Rating:
5.0

This is absolutely the best U haul location I have ever rented from! They are knowledgeable friendly and accommodating.

ELISABETH F. 
Rating:
4.0

It was quick and easy!

janet S. 
Rating:
5.0

Very friendly and helpful!

MOLLY W. 
Rating:
4.0

Customer did not leave a comment.

Patrick S. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
1.0

Owner of the franchise tried to tell me I lot a dolly I didn't rent.

steve A. 
No reviews have been submitted for this location.

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