Customer Reviews for Mt Vernon Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mt Vernon Market

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Charles L. on

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Booked 1 mile from home. Rebooked 12 miles from home. In total I traveled 22 miles for the rental and used it less than 3 miles at my home. Never again.

Sandie G. on

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I didn’t drop it off at mt Vernon market. I dropped it off at macs Valero like I was supposed to, but I was still charged a wrong location fee on top of extra miles that I wouldn’t have had to use if I had been able to get the truck where I reserved it. Terrible coordination. Terrible customer service. Terrible company. Won’t be using U-Haul again and I will be gladly telling people of my horrific experience to try to save them some time and money.

Carolyn C. on

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Customer did not leave a comment.

Bev T. on

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How about improve the relationship

Chris D. on

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Customer did not leave a comment.

Alisha T. on

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DONNA M. on

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I was disappointed the cost more because my zip code being 5 minutes away from pickup zip code.

KEVIN B. on

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Rented a 6'x12' cargo trailer. Basically was handed the paper work and told good luck. No direction or assistance with connecting the cargo trailer to my truck. Tongue weight unloaded on that trailer is still relatively heavy connecting alone besides the fact that there was no direction to ensure it was hooked up properly. Trailering boats, etc I'm pretty familiar with how to connect but not all people are. This could expose Uhaul to a lot of liability if a trailer disconnects en route. They really need to walk out with the customer. I'm assuming he did not come out because it is a convenience store and he was alone.

Alton D. on

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Great and esay experience

robert h. on

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Friendly staff extremely helpful overall it was a great experience

Joe C. on

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Small location at a rural convenience store. The clerk/owner was very courteous and helpful.

Ronald W. on

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Customer did not leave a comment.

lee m. on

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n/a

Anthony P. on

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Customer did not leave a comment.

Chris L. on

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jody d. on

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Customer did not leave a comment.