Customer Reviews for Mack & Alter Marathon

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mack & Alter Marathon

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William W. on

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Customer did not leave a comment.

Lindsay B. on

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The pick-up point was a gas station convenience store - there was no signage to indicate that UHaul was there. The only indication of the presence of the pick-up point was a couple of UHaul trucks parked in the parking lot. Putting up a sign on the store would help immensely.

Marcia R. on

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Stephanie M. on

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I was provided misinformation from the pick up location about being reimbursed for days. Upon pick up, I informed them I would return in 1 day instead of 3; I was advised they could not change the reservation but that the additional days would be reimbursed upon drop off. Further, when I spoke with U-Haul about this misinformation, they responded to my request with an email stating there was nothing they could do. I will never use U-Haul's service again - poor customer service and incorrect information on multiple occasions - and they do not document anything in their system. Their mistakes will cost you much money!

Wilfredo R. on

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They didn't check or did a walk around receiving or returning the vehicle.

Hussein O. on

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kimberlin s. on

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My experience was great!

Gretchen M. on

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The car reeked of smoke and with the heat, the stench was intensified. Also, there was no furniture dolly available, but was charged for it Items requested were not in the vehicle for an app pickup. I had to return to the office to have them retrieve them for me, wasting valuable time.

Jacqueline C. on

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Everything was good

Earl D. on

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Arvia V. on

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If they want someone to pay extra they should be able to show proof.

George B. on

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Herman R. on

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Allen C. on

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Alysia B. on

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TIESHA A. on

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Anthony T. on

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It would be quite difficult to recommend because this location is not a travel center and does not carry moving supplies.

La Shawn H. on

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cindy m. on

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Ann W. on

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I really don't think you need too improve anything..I gives you a.thumbs up??

Allen C. on

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TYRA L. on

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Mike S. on

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Thomas S. on

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Bad overall expierence, rude staff. Very disorganized

Seantane C. on

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mike s. on

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Betty S. on

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Alan c. on

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Alan c. on

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allen c. on

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LOUIS A. on

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allen c. on

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Clean interior of vehicle.

ROBERT K. on

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Van exterior was very dirty.