The whole drop off procedure and trying to do it online did not workRussell V.
Customer Reviews for Mackies Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.DAVID F.
Customer did not leave a comment.PAUL L.
Very accommodating.MICHAEL Y.
Customer did not leave a comment.Stephen W.
Customer did not leave a comment.Michael Y.
Customer did not leave a comment.Douglass R.
The service was great where I picked up and dropped off. But the truck itself seemed old and it had quite a bit of a wobble in it. It was exhausting driving it. I'm glad I only had to go a short distance. This truck needs serviced. I feel sorry for anyone that has to go long-distance in it.CARA C.
Customer did not leave a comment.William N.
The only thing I would question was when the gentleman told me that a receipt had been sent to me, he did not mention that a link was sent for me to do a pre-trip inspection. I am glad that I checked my phone before I left, so I was able to go through the check list. Everything else was great, especially when I received the receipt and saw that I received the "Best Rate Guarentee" savings of $17.35.Michael C.
Always excellent service and kind customer support. I arrive, transaction is on point, no fluff, key in hand and on my way. Mr Mackie is wonderful to work withâââââTimothy L.
Customer did not leave a comment.AUSTIN F.
Top notch, kind and courteous and quick to the point with no fluff, in and out and on the road. What more could anyone ask for when work needs done. I will give this U-haul location and reps at Mackie's a five star rating âââââTIMOTHY L.
Mackie's Auto is my #1 location when needing to rent a U-haul. The service is exceptional and quick to the point of getting me in my U-haul quickly, so that I can get on the road and take care of my needs. I will and do continue recommending Mackie's for anyone's U-haul and Auto needs. âââââTIMOTHY L.
Nothing needs improvement was perfectEdward H.
Customer did not leave a comment.james C.
Customer did not leave a comment.MICHAEL B.
Yes new the equipment answered all me questionsMatthew E.
I can always expect the best service from Mackies. I use a lot of Uhaul products, and Mackies is always one of the best, hands down.Raymond L.
Customer did not leave a comment.CHAD V.
spent over 30 minutes waiting to leave with the uhaul. couldn't find the keys and put the wrong dollies in the truckSara F.
Maybe ask if someone needs a dolly before charging them and including one. I didn't need one, was given two, with no option to opt out and subsequently was charged for both. That was unnecessary.IAN A.
Customer did not leave a comment.KYLE S.
Customer did not leave a comment.RONALD G.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.COLLEEN B.
Have someone at the front desk or at least a sign not offering any. saying walk to the very back of the store for service. Don't have 5 employees hanging around the front door when we arrived seeing we nee5 star reviews.ded help but didn't say a word. A sign explaining where to return the key and what the return procedure is. I don't understand how this place has so many 5 star reviews. It' snot by a long shot.TIMOTHY M.
As always, clean equipment, kind and quick customer service with a smile âââââTIMOTHY L.
Customer did not leave a comment.Scott M.
The attendants were super helpful in getting us going. Thank you!Carmilla B.
Customer did not leave a comment.Barbara L.
Excellent customer service as alwaysâââââTIMOTHY L.
âââââ Superior Customer ServiceTimothy L.
Customer did not leave a comment.PATRICK W.
Customer did not leave a comment.JOSEPH C.
Always great service!!JAMES C.
Customer did not leave a comment.Joseph S.
Not sure why I was charged extra? I dropped off the truck Thursday but they clocked it in on Sunday? I am on hold for over an hour now inquiring about the additional charges??? Every time I have called the hold time is unacceptable over 45 minutes each of 5x. Never again.....will I rent from Uhaul.timothy P.
Customer did not leave a comment.Melanie B.
Customer did not leave a comment.Gary L.
Customer did not leave a comment.KEITH M.
Superior Service and exceptional customer service. âââââTimothy L.
Mackies is OK. The U-Haul reservation process is really bad, I found out the online reservation is treated more like a request. It led me to believe I was getting the truck from our local U-Haul guy but the day before he knew nothing about it. I never received a call by 6 pm the day before as promised. I called the U-Haul number and was on hold for nearly and hour while at the same time trying the chat feature on a tablet. Eventually the chat provided the "regional number". After another long wait the regional lady scheduled the truck for pick-up at Mackies which is much farther away. I will look for other options before ever trying U-Haul again. r/ Ted KlineTheodore K.
Customer did not leave a comment.SHEA K.
Customer did not leave a comment.KAYLA C.
Customer did not leave a comment.REGIS M.
Improve your self service site. I clicked on No Damage to the vehicle during pickup, so the screen did not ask me to upload a photo. When I got to the end, the site gave me an Error - No Photos Found, Please contact UHaul location. This was only a minor inconvenience that day since the owner had come in early that day, but had he not, I would have been stuck at the location, unable to Dispatch through the self service site.RayeAnne B.
Jim was the best. Helped me pick the right sized truck for me and my family. He definitely went above and beyond in his efforts to accommodate us. 11 out of 10!CHRISTOPHER H.
Customer did not leave a comment.Hansel L.
The mobile app didn't work so I had to speak with someone in the office. He was very helpful.DONNA I.
Customer did not leave a comment.CLETUS R.
Quick and fantastic customer service. I give Makie's an A+ âââââTIMOTHY L.
Customer did not leave a comment.RONALD L.
Person behind the desk ws the only person available and he was feeling bad. He suggested that I hook up my dolly and check the lights by myself since I had experience doing so in the past.Reid C.
Rented the uhaul for 25 minutes. We purchased a patio set and the box was too big for our SUV. We drove the uhaul maybe 10 miles total and had it back within 45 minutes. We were charged $52. I can't seem to find a receipt of why I was charged so much. The $19.95 rental plus Milage and tax should have never been $50. I did drop it off a few minutes after they closed, but I choose mobile pick up and drop off and there was no fee for that listen anywhere in my agreement. Next time I'll wait for family to offer me a truck. Insane cost for an hour.Jake W.
Charged my bank account two times which was a month apart for a uhaul i paid for the day of pick up an the renter extended the rental an told them NOT to charge the card that was first used an she would pay in cash on return. I was taken to another state an then after a month found a new charge to account for a uhaul that I wasnt renting or using. It was in someone elses name an they should have been charged for the rental since they were told NOT to charge the card since it was someone else's name on card and money an Not the renters.CRYSTAL B.
Customer did not leave a comment.MARY T.
Great staffKENNETH S.
Returned when closedRita B.
Jim was so helpful and extremely nice a special thanks for his helpLISA L.
No improvement necessary. The people at this location were very friendly and helpful.EDWARD M.
Customer did not leave a comment.Timothy L.
Customer did not leave a comment.Sheri K.
Customer did not leave a comment.David G.
Customer did not leave a comment.ANDREW B.
Customer did not leave a comment.Chris S.
Customer did not leave a comment.Zackery L.
Customer did not leave a comment.Robert C.
Customer did not leave a comment.Dennis B.
Customer did not leave a comment.JOSPEH W.
Customer did not leave a comment.DANIEL S.
Great customer service. Very helpful,Thad B.
Customer did not leave a comment.Robert C.
He is a pleasure to do business with.Robert C.
Customer did not leave a comment.Todd Harold H.
Customer did not leave a comment.Lee P.
Customer did not leave a comment.MICHAEL M.
Customer service lacking. Did not explain process. Seemed irritated when I asked questions. Referred to me as â€œafter I help HERâ€ I was disappointed and it said online I could return to another location but that was not true and created significant inconvenience. Process is deceiving. I saw plaques of high ratings on the wall, but my experience did not meet that. The vehicle was clean on driver side, but appeared to have straw or hay on passenger seat. I realize everyone is stressed during this pandemic but please don't take it out on customers if that's the case.Beth R.
Jim was amazing. Great friendly service.Michael R.
the van when i got it the back part was not clean in i didnt make a mess it had dirt i didnt move anything that would be dirty i would like to still rent your uhauls thankswendy B.
Customer did not leave a comment.Samuel C.
Mr. Jim Mackie met me at the location. He was polite and professional. He made the process easy and answered my questions. I would highly recommend renting a truck from him.James L.
Quick & Excellent Service. Clean & Friendly Environment. âââââTimothy L.
No frills operation but functional. Confusing what to do with the rental truck (parking it) and where to drop off keys. Also no immediately acknowledgement or receipt of return.Steven F.
Everything was simple, convenient, and easy:)Amber K.
Good job people.MICHAEL ANDREW M.
Jim was great!!! Very helpful and easy to deal with. Was in and out super fast.Jason H.
Mackie's Auto makes you feel right at home during pick-up and drop-off. The atmosphere is inviting, the generosity is pure, the owner Jim is kind and courteous, and the trucks are always clean. I'd definitely recommend reserving your u-haul from Mackie's Auto Sales on Bee Line Hwy, DuBois Pa âââââTimothy L.
Customer did not leave a comment.Alan A.
Outstanding customer service. Very friendly staff. I am remodeling a house and I for one will only use Mackies when I start getting my bog stuff like lumber windows insulation drywall both 10' and 8' Mackies keep up the outstanding work you have a customer for lifeRobert C.
The service here is phenomenal. I'm in and out, no questions, no fluff, exactly how I like it. Mackie's seems to genuinely care, weather it be a new customer or return regular, and that means business. âââââTimothy L.
Excellent service, friendly/helpful staff. The van was ready and waiting. Check in smooth as glass. Would definitely recommend this location to friends, and will return next time we need a van or pickup truck!Toni C.
What an Excellent experience at Mackie's Auto. The generosity and hospitality was beyond. I will definitely be renting my U-hauls from Makes Auto Sales from here on out, and I suggest others do as well. Relaxed environment. Questions answered. Love & Respect âââââTim L.
No one thereAlan A.
The people at this location were good to deal with but U-Haul customer service overall was absolutely lousy. Was on the phone for over an hour trying to get the unit checked back in after hours and still could not do it. Was on hold for 15-20 minutes two seperate times. Totally unacceptable.shawn R.
Get the right side mirror so it can be adjusted.robert M.
Customer did not leave a comment.Lucas C.
Customer did not leave a comment.PEGGY B.
Customer did not leave a comment.Amber P.
Customer did not leave a comment.john paul L.