Customer Reviews for Macon Rental
(U-Haul Neighborhood Dealer)

176 reviews

703 Red Boiling Springs Rd   Lafayette, TN 37083

(615) 666-7498

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(615) 666-7498

703 Red Boiling Springs Rd
Lafayette, TN 37083

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 4:30 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The people were great and they treated me great but the equipment was terrible.

casey S. 
Rating:
5.0

Great Experience.

Colby L. 
Rating:
4.0

Customer did not leave a comment.

TIM C. 
Rating:
3.0

The last two times I've reserved and rented you all have changed the location and I had to drive a good distance to get a truck. Not are why I reserve in advance and why I am inconvenienced.

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

myla B. 
Rating:
5.0

Customer did not leave a comment.

MARK R. 
Rating:
5.0

Customer did not leave a comment.

Sean M. 
Rating:
5.0

Customer did not leave a comment.

Linda H. 
Rating:
5.0

Customer did not leave a comment.

Orlando S. 
Rating:
2.0

comunication over charged me

Ronnie S. 
Rating:
5.0

I would definitely recommend using this location for uhaul rentals. And will use it for my next rental needs

PAULA W. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

Tamara C. 
Rating:
5.0

Customer did not leave a comment.

Leslie F. 
Rating:
4.0

It's a little shop the office was kinda hard to get around in as there was boxes and stuff everywhere they didnt go over the truck with me they just took the key and said thank you

Wessie R. 
Rating:
5.0

Customer did not leave a comment.

Mark B. 
Rating:
5.0

Customer did not leave a comment.

Stanley T. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
3.0

Customer did not leave a comment.

Tracy M. 
Rating:
3.0

Customer did not leave a comment.

Jan A. 
Rating:
5.0

Customer did not leave a comment.

amy M. 
Rating:
4.0

Everything was good

Johnny A. 
Rating:
5.0

Customer did not leave a comment.

Stanley T. 
Rating:
5.0

Customer did not leave a comment.

April S. 
Rating:
5.0

Customer did not leave a comment.

Russell H. 
Rating:
5.0

Very fast to get going with it and not a bad price either for each day either! Also at a location that can help you with the hitch and hookups as well which is nice if you are unprepared

Bonnie B. 
Rating:
4.0

Customer did not leave a comment.

Alfred K. 
Rating:
5.0

Customer did not leave a comment.

Shirley G. 
Rating:
5.0

Customer did not leave a comment.

Henry S. 
Rating:
5.0

Mop out floor of trailer. Something sticky on it.

Troy H. 
Rating:
3.0

This store was great.

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M. 
Rating:
5.0

Not much to improve on, the staff was nice and quick and friendly. Truck was clean and the rental was as described on website. I always use u-haul and if needed again, I'll definitely use them again. All rental expectations were good. No issues at all. The after hours box was clearly marked. It was a good experience.

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

Ian F. 
Rating:
5.0

Customer did not leave a comment.

Tyler C. 
Rating:
3.0

Customer did not leave a comment.

LOYD R. 
Rating:
5.0

Even though I reserved a utility dolly, they seemed to struggle finding me one.

Michael P. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Absolutely best service nice equipment and helpful service persons

Jayantibhai P. 
Rating:
5.0

Perfect!

Chad K. 
Rating:
3.0

Customer did not leave a comment.

Philip K. 
Rating:
3.0

I walked in, guy asked if dropping off and took keys. Nothing more said or done. Returned vehicle with a lil over 1/4 tank( more than when I picked up).

Christina W. 
Rating:
5.0

Customer did not leave a comment.

Ronnie H. 
Rating:
5.0

Customer did not leave a comment.

Dallas A. 
Rating:
5.0

Customer did not leave a comment.

Parker G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS C. 
Rating:
5.0

Customer did not leave a comment.

Jim B. 
Rating:
5.0

Everything about this rental went very smoothly.

Thomas R. 
Rating:
3.0

Customer did not leave a comment.

Daniel D. 
Rating:
3.0

Not all employees are very friendly.

Timothy E. 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
5.0

Customer did not leave a comment.

AHMED M. 
Rating:
5.0

Leave a box dollies in the truck.

penny W. 
Rating:
5.0

Have someone help on the weekend with problems that arise! Robin Gregory was extremely rude! My receipt said it was $105.95 and my bank statement was charged $119.95!!! That's unacceptable!

Layla D. 
Rating:
5.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Very helpful and friendly.

Christine M. 
Rating:
4.0

Customer did not leave a comment.

Clyde C. 
Rating:
3.0

frequent renter discount

Matthew S. 
Rating:
5.0

I have rented from Chad many times. It is always a smooth process and he is always helpful.

Cindy G. 
Rating:
3.0

Reserved a pick up truck and received a 12 foot moving truck. Let this location have a pickup truck.

Luke K. 
Rating:
5.0

Customer did not leave a comment.

Andrea O. 
Rating:
5.0

No improvements needed at this location. The people there are great.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Von S. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

Kristin W. 
Rating:
5.0

Customer did not leave a comment.

Tracy C. 
Rating:
5.0

Customer did not leave a comment.

Chris F. 
Rating:
3.0

Manage properly and have competent people there to assist reserved rentals and checkouts.

Steven G. 
Rating:
4.0

Customer did not leave a comment.

Paul P. 
Rating:
4.0

Customer did not leave a comment.

Joselyn R. 
Rating:
5.0

Customer did not leave a comment.

phillip S. 
Rating:
5.0

The folks at Macon rental are the best. Even if I did not live close to the business I would drive miles to deal with them!

Keith A. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Great experience

David G. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Jacky C. 
Rating:
5.0

Nothing

Alma H. 
Rating:
5.0

Customer did not leave a comment.

Brenda T. 
Rating:
5.0

Ease of 24 hour drop off is a definite plus in the rental process.

tim A. 
Rating:
5.0

Good & quick service. No complaints an no issues. It was a good place to rent from.

John C. 
Rating:
3.0

Im very disturbed about this situation and the call i recieved when we had no issues on our travel. This issue with the truck damage was there before i rented the truck. My Son seen it and didn't think anything of it. He said i guess i should have told you that i seen it there. I feel like i am being set up for someone else's damage

Alice N. 
Rating:
5.0

not sure , they were great, in every way!!!!!

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

Stuart A. 
Rating:
5.0

Customer did not leave a comment.

Dante B. 
Rating:
5.0

Customer did not leave a comment.

jeff M. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
4.0

Customer did not leave a comment.

denise Q. 
Rating:
4.0

Thank you.

Catherine C. 
Rating:
5.0

Customer did not leave a comment.

clay R. 
Rating:
1.0

The guy who rented us the truck was lazy and rude. The truck had alot of dents and scratches. THE CHECK ENGINE LIGHT WAS ON!!! I called the man right after I pulled away and told him the check engine light was on and he said it was probably just a oil change needed. I felt uneasy the entire trip. I was constantly worried we were going to break down cause he had not checked the light prior to my rental.

Courtney H. 
Rating:
3.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

dont know how to improve the best. the woman who helped us she was polite and to the point. we were in and out of there in 15 min that was sweet heading back to in. she was great help and deserves a pat on the back. if u can beat that i'd like to see it. only thing i can see is u need a liitle bit better advertisement of where u r. thanks

JERRY S. 
Rating:
5.0

when I placed my reservation it was for one way to Nashville and to be dropped off at the Nashville location at north first street in Nashville instead i had to drive a hundred and fifty miles around trip to return the trailer this kinda defeats the reservation process! a lot of additional costs to me as a customer thanks for being professional I'm not at all satisfied with the service from the main company

Howard D. 
Rating:
3.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Dropped off after hours. Process was easy.

Ella C. 
Rating:
4.0

Customer did not leave a comment.

Clifford E. 
Rating:
3.0

Customer did not leave a comment.

Larry M. 
No reviews have been submitted for this location.

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