Customer Reviews for Mac's Hardware

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Mac's Hardware

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Devin W.
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Dirty uhaul trailer and charged me a deposit even though I used a card.

Janie H.
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Customer did not leave a comment.

Cornell W.
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Customer did not leave a comment.

Karen E.
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Customer did not leave a comment.

BOBBI H.
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Customer did not leave a comment.

Joshua L.
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John G.
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Jeff L.
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Great customer service from Jenny.

Dyane K.
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The people at Mac's where I rented the trailer were very friendly and helpful.

mary K.
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Customer did not leave a comment.

Daniel S.
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Not a thing. Two people came out to help hook my trailer up to make sure all was ok. Thumbs up ????????

James H.
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Customer did not leave a comment.

Mark C.
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When I made the reservation, the UHaul website stated that the Marshall, MN location would be open and available on 5/27/19. The UHaul service person didn't inform us to the contrary until after the Marshall location was closed for the whole weekend. The closest available truck was +30 miles out of our way In Canby, MN but no furniture pads were available. The next closest truck was Montevideo, MN +50 miles out of our way. The 3rd choice was Olivia, MN, which I was driving through on the 27th and was able to pick up that truck 1 day early. Extra mileage was added for free to accommodate the added distance. Furniture pads still were not available. I was able to obtain furniture pads in Plymouth, MN before heading to Olivia. What a pain. This added a lot of stress to the already stressful situation of moving my parents from 1 assisted living facility in Marshall, to a new one in New Hope, MN.

Dennis B.
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One tail light did not work for turn. I checked my truck out and that was not the problem. I will say the vehicle transport trailer is great setup! It pulls really easy and securely held the vehicle.

Matthew B.
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Customer did not leave a comment.

LYLE M.
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alice R.
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wayne T.
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Customer did not leave a comment.

Jason J.
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One of the tail lights did not work. Make sure all the electrical works.

Rodney R.
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Customer did not leave a comment.

Gail G.
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Customer did not leave a comment.

Nathan M.
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24/7 pick up was not set up as it should have been. This delayed our day by 2+ hours.

Devin B.
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Take away the truck gurantee and say there is a good chance that you won't get the truck you ordered as a pop up window. Also put that if we don't have your truck at the location it will be your responsibility to spend 5 hours on the phone working with our reps to find a truck 50 miles away from your location that is half the size you need. I will never use u-haul again thank god for budget Penske and other haulers as I bet they call their customers a head of time. U haul doesn't call you find out when you get to location that they don't have he truck you are guaranteed. The only reason I didn't report it to the BBB is because they adjusted the prices by 200$ for this issue. Which won't even cover he cost of idle movers sitting around stairing at each other waiting for a truck to load things. Might want to check how you have your wording on your website as you might be open to. Lawsuits.

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