The person that took care of me in this location helped me to unhook the trailer from the hitch. He was kind and listened to me. I had a long journey on my move, and he was patient. Sometimes a little kindness goes a long way. Highly recommended!
Claudia T
Customer Reviews for Macs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Rental truck gas gauge close to empty. Went down street to put gas. Was pumping gas than realized tank had a hole. Took back. Did not get reimbursed for wasted gas.
inez mThe location was average. I used the 12:00 AM mobile pick-up and it was absolutely terrible. The chat representative I spoke to refused to be accommodating and eventually transferred me to another chat representative after 45 minutes. You guys do not make it very clear that you need to contact our employer or a family member in order to actually reserve the U-Haul, only that you may, or for emergency contact purposes. Maybe you guys should not assume that people will have contacts available to be reached at midnight? If our ID and information entered is enough verification why do you need two extra contacts to pick up the phone? I am a person who is a lone wolf. I only had one person help me. What if you guys get people who are single. Are they screwed? Kind of a flawed system. I was so upset that I was pretty close to saying forget this and spending my money elsewhere. I used the mobile pickup at midnight because I work second shift and it was more convenient. I ended up getting my work done not in a timely or efficient manner. I would rate your chat agents 1 star and will probably never use it again.
Kevin SThere were so many problems with my experience I can fit it on this form. I need to talk to customer service
jesse hMake sure cab is clean of waste, cigarette butts, ashes.
Kathleen UThis LOCATION was outstanding but the inconvenience and added expense of having to pick up the vehicle over 100 miles away added a tremendous amount of unnecessary expense. The way this rental was handled was abysmal.
George GDidn’t have wire harness and had to go to another location to retrieve it.
James MHave an after hour drop location clearly specified
Charles Croger and company were easy and helpful to work with . i will be moving to az soon and expect to use their service again.
Douglas HActually the van was NOT clean but I marked 'yes' because it was fairly new, well maintained and ran smooth. There were a lot of crumbs on the floor and I scraped some barbecue sauce off the dashboard. I was treated fairly by the agent but given only the minimal information regarding the process. For instance, I had to ask about the finalization steps on billing and the getting a receipt.
James SI am currently at this very moment looking to rent a u_haul van and am still owed part of a deposit from uhaul and would love to see a connection to my account history at the end of this survey thank you. My equipment was Clean ,staff was great and I'm very happy with my overall experience with u_haul as I have been many times in the past thank you
Brandon PI just dropped off the equipment. Did not interact with nobody.
JOSE GI have never had a bad experience at U-Haul before, let me start out by saying the staff was very professional they were not rude at all. I come in there on one day and make a reservation for a car tote, and then I get an email to do my check in which I do another email that said that the location is different then what I signed up app. The morning of the pickup I get another email at 8:22 in the morning saying that I need to pick up the U-Haul at the Speedway and Craycroft U-Haul, the one that I had originally signed up at. I get there to pick it up and they tell me it's not there. Your email notifications is crappy. That threw off my timing.
Allen RThe guys were really helpful. The truck itself was not clean when I recieved it. I appreciated all of the help though.
Cierra CI’m a long time Uhaul guest and I rented a car hauler for half a day that ended up costing me over $200 dollars due to a slight Misunderstanding on drop off location which was in the same town just different area.. Absolutely NO one was willing to help resolve what was a very minor situation but definitely over willing to charge me more fees with no solution other then pick the trailer up and drive it 20 minutes down the road which was not an option for me due to a very demanding schedule. It seems uhaul has become nothing but a “FEE MONSTER” With little focus on its guest. At this point I will no longer recommend Uhaul to anyone nor will I rent there again. I will also be making sure my voice and review capability cost Uhaul well over the little fee that was so proudly charged for dropping a silly trailer conveniently at the nearest place for me and my day as a GUEST but evidently NOT For the company.
Joshua HEverything was very good
KELLY HI was greeted by Steve at Mack's. Got me on my way in fast time . Thank you
howard cThank you
Arelis VWaited over 30 minutes to be helped. Equipment was dirty inside, grease on floor as well as dirt that looked and smelled like horse manure. Person that hooked up trailer didn't know how to hook up chains. Didn't cross safety chains and brake chain fell off shortly after start out.
James RService was slow because they were busy taking care of auto repair customers. Their computer system or U-Haul’s computer system was very slow. I spent entirely too much time waiting to check out equipment and the check-in equipment .
John GNo one helped me , I had to figure it out myself.. No one checked for damage. I had to buy an adapter at an auto parts store to hook up the electrical connector. I wasn't told about all the charges. I was given a total and expected to pay. Overall, a terrible experience.
Brian SPickup was slow. The equipment was obviously used but was functional. There were a number of dents in the sides of the equipment but nothing that came up as an issue on return.
James BThe truck was old and poor running condition and then a month later uhaul charged my friends card for extra stuff without consent . So beware
DIANA CWhen I asked for help putting my car on the carrier, I was told by the employee that this was "not my job".
Matthew BThe gas tank wasn’t even 25% full. Plus the windows were dirty. This is not the first I have received a vehicle in this condition. Also for one way trips...customers should be given credit or return fund for being above the amount of gas given initials. This needs to change.....
Juan GI have rented a 26 footer twice in a 6 weeks span. Neither time have I had a clean truck.
Juan GI didn’t select the coverage however it was still added on, he didn’t t tell me he just handed me the paper and said this your estimate.
Sergio CThis location was great, but the only reason I went here was because I rented a truck from the W Ajo Way store in Tucson, and the truck stalled out on me less than a mile away.
Anthony KDidn’t work, couldn’t use dolly for truck., truck front end too wide for footprint on dolly, not enough clearance on side. Steering wheel does not lock on vehicle. Tried for 3 hours to adjust it to work. Took dolly back and was told that they could not give tefund
marc sAmazing customer service. Steve was excellent. Got me in a truck quickly and hassle free.
david mThe plastic fenders over the wheels were cracked/damaged.
Robert MPre trip inspection was not done all lug nuts were loose all four tire different air psi not to spec. A accident waiting to happen I should be reimbursed For my troubles and doing something that should of been done Pryor to pick up.
Carlos CAir conditioning needs repair.
mark sArrived and waited to drop off trailer. Representative said to drive across the street, unhook the trailer and he would email me a receipt. Being a disabled veteran, luckily I had someone with me to assist. I believe contracted facilities priority of customer service is for their primary business. This is my 8th rental in the last fourteen months. Today I encountered another event of poor customer service and will this will be my last use of U-haul.
Leo Pexcellent experience
marotta sThe Help was friendly and outstanding. Our trailer rental was taken care of quickly and the rental was given a pre-check before we towed.
ANN SI thought it was way better than those pussies at penske
Christopher TI have rated this location and U-Haul overall below average for the following reasons. On 12/26 of 2017, I needed to rent a U-Haul trailer I had scheduled my pickup time for 1300 I had arrived approximately 20 minutes early I waited in the front lobby for approximately 30 minutes before receiving service by what seemed to me, the only qualified person in the place. when there was at least two other people that could have processed me, and got me out of there in 10 minutes. Also, I had to borrow someone else’s truck they did not have a ball and hitch for their truck, I assumed that U-Haul would have a loner so I would not have to buy one when. I arrived at the location I was informed that they do not have loaners and that I would have to buy one for $30. So, I had to buy the hitch for 30 that I will never use again they also would not let me return the hitch after I was done, I only used it for 45 minutes. I have had previous experience in the rental equipment industry and as good customer service we always had a few hitches and balls on standby to let the customer borrow not only does this provide good customer service but it also helps protect the equipment because you know the quality of the hitch and ball that you’re hooking up to and that it’s the right size and there’s no defects in the hitch. The trailer that I received was dirty and no one had taken the time to sweep out the trailer.
Joshua YGood job!!!!
ISRAEL Doutstanding as always!
MICHAEL HCHECK TIRES BEFORE RENTAL. ON CAR TRAILERS THIS AS YOU AGREE IS CRITICAL!!!
Lucian MHave the reserved piece of equipment at the reserved location on the date I reserved. I had to go across town and back again because the initial place I made the reservation for rented it out so I became the one inconvenienced. The reservation wasn't even correct in your system. This is not a reflection on the location I had to go to, because he was the only one, supposedly, in Tucson to have a tow dolly. We saw at least five at the I-10 location north of town alongside the freeway that we could have gotten to easier. This is why I usually only rent from Penske.
Anthony YPlease remove the graffiti from the side of the truck. They indicated they knew about it and were trying to remove it. Other than that issue, everything was perfect. Steve, the Mgr, was extremely helpful & competent.
Linda GThe man that assisted us was very friendly and efficient. They provided excellent customer service and I will use this location in the future!
Daniel CNothing... cant fix whats not broken.....
CARLOS Dmacs pay less auto was friendly quick and easy to rent from. Steve, the clerk, was efficient and thorough in explaining my charges and rental rates, the company made my rental experience as painless as possible. I will continue to use mac's pay less from now on for all of my rental need's and fully recommend them to anyone needing a swift and easy last minute rental.
Jennifer FWhen I got home with the truck I found the interior filthy. I swept it but our mattress covers were dirty after the move.
ALAN WUhaul messed up my reservation so I had to go to a second location. When I got there it took over an hour to get the truck and leave and it made me late for my movers. Also there was an additional 160 dollars that wasn't in the order I had placed online
Alexis WMissing one safety chain Tail light out Large chunk out of tire tread Very dirty inside I noticed these problems after I loaded the entire trailer, I should be able to be confident the equipment that I am paying for is safe ready and maintained every time. This trailer was obviously not inspected and maintained, cost me three hours waiting for roadside assistance and they brought the Wrong tire. I had to change my whole trip plan because of these incompetent people. Go to an authorized uhaul dealer for rentals, not these sideshow operations working out of someone elses business. I personally ended up fixing the taillight myself and they finally took a tire off of one of the many trailers sitting there in front of me with the correct tire and replaced mine. It is most rediculous that I sat at an authorized UHAUL dealer waiting for roadside assistance because they weren't allowed to work on my trailer because it didn't come from them. Uhaul Please change your policies so all uhaul businesses are able to take care of their faulty equipment at any location.
RYAN C