Customer Reviews for Macs Valero

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Macs Valero

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William H. on

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Customer did not leave a comment.

Florence M. on

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Customer did not leave a comment.

donald E. on

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Store went out of their way to get a truck. Field manager delivered truck so I would have it Saturday morning.

Richard G. on

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The pick up location was fine. After 30 miles a tire completely shredded. Looking at the other tires they were in very poor condition. Unsafe for the 1000 mile trip in the summer. This trailer should have had tires replace well before my rental. I could not use this trailer and had to be returned to the closest u haul

Melissa B. on

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The truck was old smelled bad breaks squealed. During the trip it got worse and when you applied the brakes pulled so badly to the right you had to yank the wheel to the left! It vibrates and shook so bad a come overflowed. The alignment was so bad when the tires were straight the steering wheel was 90 degrees vertical!! It was not safe!’

ANGELA A. on

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Provide equipment that works properly.

Richard B. on

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Customer did not leave a comment.

Andrea H. on

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My previous order location was horrible and did not have the truck I ordered. And although it said online they opened at 8a. No one was there and when someone finally answered the phone she sounded like I woke her help. Horrible experience. The address was 6900 Highway 115 West Cleveland. This location is a bad representation of your company

colleen N. on

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Very convenient and the staff were very helpful and friendly

JACLYN B. on

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Brooke B. on

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Easily accessible location, with plenty of room to maneuver the large truck. The u-haul service representative was very kind and helpful.

Paula F. on

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MALCOM U. on

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This was the dirtiest u haul we have ever rented, needed a real good cleaning

ROBIN R. on

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Michael Y. on

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The store clerk didn't know how to process the rental. Took almost an hour and several phone calls to another employee to try and do it over the phone The truck had mud in the cab under drivers feet, the windshield was dirty, very hard to see when the sun hit it. Worst of all was the truck had a bad skip almost to the point of cutting off when loaded. Skipped when empty as well but not as bad Overall not a good experience for me. I have rented from u hall before and I never had these kinds of problems.

Fred R. on

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Customer did not leave a comment.

James M. on

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This is a Valero gas station and the folks inside are excellent to work with!

Roger I. on

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Windshield wipers did not clear the windshield and it was raining. The fuel gauge did not work properly, showed slightly above 3/4 when tank was full. You could see the gas in the filter neck.

Regina F. on

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Because the dolly we reserved was no longer available, we were unable to put our fridge in storage and had to leave it behind. This is a great financial loss to us. More equipment should be available, despite our rural location. The store manager who managed our rental was very nice and as helpful as she could be given the circumstances.

zeferino Z. on

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Rachel F. on

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Absolutely nothing! You were very considerate.

Brittany P. on

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Very friendly and easy to work with! Vehicle was clean and ready for pick up.. definitely beats other U-Haul dealers around the area...

Manuel A. on

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BRENDA W. on

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The workers at the store was truly amazing.

Angela V. on

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Customer did not leave a comment.