Customer Reviews for Madison Power Equipment

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Madison Power Equipment

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Bruce B. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

Can't think of anything...it was a very nice experience.

steve t. on

Rating:

I ordered a European style van and you had a chevy van for me. I asked for the European style to put a king bed in. You also promoted no wait app that would keep me from waiting in line. A total fail. I had to wait over 40 minutes to get the van that wasn't even what I needed. Your service is the worst. Wont ever do business with you guys again

Darwin W. on

Rating:

The mobile/online app was difficult to access. Thankfully there was someone at the rental location after hours who was able to rent me the vehicle.

Hulan g. on

Rating:

Customer did not leave a comment.

Jane L. on

Rating:

Customer did not leave a comment.

Anthony M. on

Rating:

Drop off location was closed at noon on a Saturday in August during college move-in weekend. Closed Sunday also. Wanted to charge $20.00 for drop off if not notified ahead of time.

Debra M. on

Rating:

Difficult to find the building. Larger signage would be good so as not to disturb other businesses. I was directed to go to the front of your store by a man from a connecting building. He said it happens quite frequently. Otherwise great experience!

Greg W. on

Rating:

Customer did not leave a comment.

Jeff B. on

Rating:

Customer did not leave a comment.

Andrew H. on

Rating:

How do I secure moving dollies? It was a little terrifying hearing the dolly slide around in the back (despite it being upside down with the wheels being off the ground)

Kyle B. on

Rating:

The set up was a little confusing and the check in took awhile, but overall a good experience.

Miranda S. on

Rating:

After following the directions to drop the vehicle off in the lot - not blocking anything, I did not see a key drop off area. There were signs with arrows pointing “U-Haul Rental” toward the business. I found what I thought was the best option and parked the vehicle in an area where the parking lot extended out a little further and out of the way. It was after hours, so I looked for a key return box and couldn’t find one and there was no sign with instructions, so I made sure to come back as soon as the business opened this morning. On my way to the business this morning I received a very rude phone call from the employee at Madison Power Equipment saying “GET THE KEYS HERE NOW!!” I explained I was on my way and I planned to be there as soon as he opened and he told me that as of that moment, I already had a $100 parking ticket for parking illegally. I apologized and explained I thought I did the right thing the night before - I didn’t see any other instructions and my drop off sheet said to park in the lot. He said “you should have seen other trucks parked on the street and that would have been your first clue!” I honestly thought I did the right thing. I wasn’t blocking a business and I parked in the lot - per the instructions. If the instructions had said to park on the street, I would have done so happily! I explained it to him again and told him I was genuinely sorry and he told me he would speak to his manager. He did not end up charging me the $100, but instead charged $26 for a cleaning fee. The truck was clean when I dropped it off. I made sure of that. No trash at all. I feel like he was determined to charge me for something. Every single interaction I had with all of the Uhaul representatives across the country were amazing... until I got to this gentleman. I realize a $26 cleaning fee doesn’t seem like much in comparison to a $100 parking fee, but it was not deserved.

Lance H. on

Rating:

Customer did not leave a comment.

Troy G. on

Rating:

Customer did not leave a comment.

Michael G. on

Rating:

I heard about all the things I had done wrong...parked in the wrong place, didn't clean the cab, and put on too many miles, for which I was charged extra.(even though the truck was sent to the the wrong pickup location)

John G. on

Rating:

Would have liked to know that the Middleton location has less furniture pads to offer.

Jonathan L. on

Rating:

The 15 foot truck I rented did not have a working fan or air conditioning - it was very hot and uncomfortable in the cab. Other than that, had no issues with the location or the service.

Wade O. on

Rating:

Customer did not leave a comment.

Angie g. on

Rating:

Es my bueno el servicio gracias

william f. on

Rating:

Customer did not leave a comment.

REGINA M. on

Rating:

Once we got the cargo van it was great. However, when we came to pick up our rental, the uhaul computers were down across the nation! We were told this happens each holiday because of lots of use. Well, it this is the case each year...fix it or have another option for people.

Larry S. on

Rating:

Customer did not leave a comment.

Gang X. on

Rating:

Customer did not leave a comment.

WILLIAM B. on

Rating:

Very quick and easy check in process.

theresa g. on

Rating:

Nothing really - very professional staff

BRADLEY G. on

Rating:

Show them where key drop is - maybe escort customer out to the vehicle because of where they are parked. No big deal just a little extra customer service

leo h. on

Rating:

Customer did not leave a comment.

Jeff B. on

Rating:

Remember to tell people there's an after-hours drop box for the keys.

JOHN R. on

Rating:

Easy check in-check-out. Clean van, no problems. Highly recommend.