Customer did not leave a comment.DAUNTEY W.
Customer Reviews for Mahan Petro
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have more dollies availableFred D.
Customer did not leave a comment.Emanuelle M.
Dropped key off in boxLINDA B.
Customer did not leave a comment.Donald M.
Customer did not leave a comment.Dineen C.
Customer did not leave a comment.Len G.
Great service. I will always try to drop off here if I can.Charles B.
My U-Haul experience from beginning to end was TERRIBLE! Very unprofessional, not informative and very inconvenient. Would not recommend.Emma B.
No improvement needed!Kathryn S.
Gas station with U-Haul not really visible. But representative was very friendly and efficient. Check out was 2-3 min with nice friendly conversation.michael P.
Customer did not leave a comment.Carl P.
Didn't get the furniture dolly we paid for, found out one of the rear tires was flat when I turned in the truck and the check engine light was on.Brian C.
Customer did not leave a comment.David S.
The mobile check in didn't work and the tenant at the station wasn't knowledgeable about the return. I likely won't return to this location again.Rori C.
The only issue I had was that I had reserved an appliance dolly and I was shocked when I arrived and was told they did not have one. I never considered that possibility and while the staff person was nice, I was very disappointed as i was moving and needed the appliance dolly. The staff person called around and no one near had one. He gave me a regular dolly, but it was not what I needed.JOHN B.
They didn't have the Dolly we reserved and only gave us 20 blankets instead of the 32 we reserved.Shane S.
Overall uhaul reservation process is the worst. Why would uhaul set a reservation for a place that is closed. Then have to drive out of town to get a truck. It took 45 minutes to speak to a live person. Then drop off was a nightmare. Did the 24/7 online drop off. It kept sending me back to the beginning at the very end of the completion, as if I hadn't done the step by step process. Did it twice and it still kept kicking me back. Thank GOD a nice man who worked at the gas station came out and took the keys and did all the paperwork. NOBODY WANTS TO DEAL WITH YOUR TECHNICAL DIFFICULTIES AT THE END OF A LONG MOVE DAY. AND THE TIME BEFORE LAST WE MOVED YOUR REP SEND US OUT OF STATE TO DROP OFF THE UHAUL. WE WILL NEVER USE YOU AGAIN NEVER. AGAIN. LOST A LOYAL CUSTOMERChristopher W.
Customer did not leave a comment.Jon D.
When we ordered the u haul, we were going to have to rent it from a place that was 1 hour away. We were contacted the day before by a U Haul scheduler who said the Mahan location was now our pick up location. We were thrilled as this saved us time and resources during a stressful move. Thank. you Uhaul!Alisa W.
Customer did not leave a comment.Melody K.
Customer did not leave a comment.Sae L.
Not only was the key dropbox broken but when I completed the self-checkin process, there was no code given to me to unlock the dropbox with. Thankfully the station was open and someone was able to take the keys from me.Christopher L.
Owner was rude and nasty. Tried to charge me for folding the moving blankets. Also, overcharged me for gas -- $75 for a half-tank? Really?!!!JOYCEANNE S.
Customer did not leave a comment.James W.
Customer did not leave a comment.Devon M.
Drop off at a gas station is so convenient! The lady behind the counter was very nice.Wesley L.
Customer did not leave a comment.Jerone L.
I live nearby the U-Haul at 2201 W Tennessee St, at Tallahassee FL, and personally went there a week ahead to reserve a small truck big enough to carry a bed and two night tables one way to Miami. I received several messages and calls over the week on changing the pick up location or the size of the truck due to unavailability of what I requested. Long story short, I end up picking a 21 feet truck at 13 miles from my home. Early next morning, I passed by 2201 W Tennessee and saw two shinny little trucks parked there and keep my way down to Miami on my big old truck thinking... I've been used as a driver to relocate this truck for U-haul at my own expenses. Not a pleasant trip after all.MIguel V.
Better, quicker rental checkin.Andrew L.
Customer did not leave a comment.Ladonna S.
Customer did not leave a comment.John M.
Customer did not leave a comment.Allen H.
I completed my process using the online pickup process. I ordered additional equipment (pads), and did not receive any. There were other options for additional equipment (hand truck, furniture dolly, etc...) and if I would have requested these items, I would have no way of receiving them.Dustin E.
Attendant was not site even after I called to find out when I could drop the rental. Advertised hours showed store to open at 9:00 AM and I was deferred until 10:00 AM and staff was still not on site.Bob G.
Customer did not leave a comment.Christopher Alon B.
Customer did not leave a comment.David W.
How about y'all have the equipment people pay for online at the places that uhaul says they are. Then try not having people drive around to your drop off spots because you don't understand how to find a drop off. This a complaint on uhaul not this locationBryant C.
I went to 4 different drop off locations. The first location doesn't exist. The next location I drove to doesn't except 26 ft trucks. 3rd location was closed and the last location allowed me to drop the truck off. This has caused me to use more miles and gas and was an extreme inconvenience. I will never use U-Haul again. I expect to be credited for my U-Haul rental.Anthony M.
Everything went great. It was a little slow getting checked in through the app. The drop off procedure within the app just ended and it still showed my truck as in use and I had to call to be sure everything was taken care of. The app said someone would call me within 24 hours to discuss the bill and they never did. Otherwise great experience and very convenient.William G.
keep up services and ultimately all uhaul trucks should have back up cameras for safetyjiteshkumar K.
Customer did not leave a comment.Randy S.
The agent was not knowledgeable about how to rent the equipment. I had to call cusotmer service to walk him thorough how to print the contract, which took over an hour to completeBrian M.
service was excellentjiteshkumar K.