Site service is excellent and friendly 👌
Stephen G
Customer Reviews for Mail Central
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I live 1.7 miles from the pick up location. We drove the truck home, loaded it and drove drove 1.9 miles to the storage unit. We left the storage location and drove 0.5 miles to Kroger gas and put gas that totaled $7. The uhaul return location is directly in front of the gas station . Truck was parked. I was billed for gas on final receipt and the store said the gage showed that I did not return to original state. Think this is additional way to increase their money? Small amounts add up. I will not use again or recommend this location. Integrity issue.
Rose BEverything went smooth was in and out!
Kurt HThe trailer was in bad shape! After picking it up, I was driving down the road and the hit a small bump and the hitch came off and I spun and swerved all over the road. I was scared to death! The items inside the trailer went everywhere, several things broke! Two cars stopped to help me get the trailer back on to my car. THEN.....about 20 minutes later, I hear a loud pop and the trail starts rolling funny. I get myself over to the side of I-20 freeway and get out to see I have a tire that is blown. The tire was in horrible shape, thin, no treads, and should not have been on the road to begin with!! I should NOT have to pay for this rental.
Holly CTransaction was excellent
Richard PThe location was good and the customer service was as expected at the location. However the truck is extremely old and outdated. I have rented other trucks and this one should not still be apart of inventory. The breaks are extremely bad, and the alignment and power steering issues were alarming.
Joycelyn PThe truck need service it is linking gas and it smells like gas really bad
Marcel BAbsolutely ZERO issues, very friendly, courtesy was phenomenal. No extra fees, very well organized and managed. Saw a couple of negative comments onbherr, sounds more like the U Haul company, then the establishment renting the vehicles. I would HIGHLY recommend Mail Central to rent a vehicle or trailer.
JEFF BThe worst experience ever. The owner told us out her mouth and to our face that if we went past our deadline we could keep the truck and we would ONLY be charged an additional $39.95 for another day of rental. We were then contacted by Uhaul telling us we owed $141.00 or they would report the truck stolen. Even after explaining all the event uhaul told us we could extend the rental and only pay $65. We paid the $65 and when we returned the truck we were then charged another $78 without notifying us on why the extra charge was there. The truck was old and outdated and the brakes barely worked, the truck barely went over 35 mph even completely empty. The associates had a terrible attitude when we called confused on why uhaul wanted $141. Troy is the owner and Minnie is the extremely rude associate we spoke to. They were inconsiderate and would not honor what the owner told us on camera to our face. I do not recommend this location to anyone and implore that uhaul sever their connection with them immediately before more unhappy consumers come out.
Chelsea rVery nice customer service. And quick!
candice cNA
ROCCO TI was charged an extra day even though the vehicle was dropped off the day before! RIDICULOUS!! I will be seeking a refund and will never use uhaul again. And will campaign for others not to!
Samantha KI booked a truck for 2 days and the pick up location didn’t see it. I called uhaul no less the 7 times to confirm ( and changes someone kept making at uhaul) the next day in the middle of the move, they called me wanting to know where HIS truck was!! I said I extended and he said no you didn’t! So called uhaul AGAIN and they confirm it was extended and all he needed to do is look at the screen. WORST experience ever. I cried so much during this horrible experience in fear I would be pulled over for stolen uhaul!! Never will I rent again! Oh also the over charge me, it was a customer service agent that caught that! The only good thing was it was fixed
Ann DThe uhaul broke down on me and I spent the entire day trying to get another one. Got one but it was smaller than what I ordered.
latrezia cThe only thing I noticed was the truck wasn't checked in prior to me renting it or something. The truck had trash in it, the key for door was broken and The ignition was messed up also the blankets was missing and hand trucks was it locked down.
JOSHUA VExcellent customer service
Zavian RIt wasn't just that location my reservation was denied at the first place telling me that they did not have my trailer or any trailer for that matter so they changed my reservation location to another place 2 mi away get there within 5 minutes and that place is closed and so they change it again and it's 9 mi away and I get there and the inside of the trailer is absolutely filthy so according to your promise and guarantee you owe me $150
joann dThey only thing is a I rented for 4 days and received an email to see if I could return early x which I did but got no credit
Ann DCharged for insurance that we waived online. $60.
Randall CDo not rent a U-Haul from here. We only drove to Marietta and back with no detours and they charged us for 142 miles. A.k.a. double the amount that we actually drove. Of course we did not get a response when we brought this up. We may have to take this up with our credit card company Whether it was them reading the odometer incorrectly or something else, the lack of response when we reached out shows exactly the type of people you're dealing with
Brianna BThe van was well kep and the location was close and convenient to my home. Checking in on line helped speed the process up and getting the key and vehicle was Very simple. I will use this location and service again. I will recommend to others.
Ralph ESmooth riding easy to handle.
GYWANNA TThe first thing is don't tell lies to customers. I reserved a truck , appliance dolly and 12 furniture pads. The location din't have the items so I had to go to another 20 mins from my home. On top of that they didn't have the appliance dolly or furniture pads so I had to go to a third location to find them and they only had 5 pads. I moved to Ga in 2015 and used Penske and after dealing with you I will never recommend U-haul to anyone.
robert gDidn’t have the truck I reserved, however the truck that was available we were able to make it work. Thanks!
Tyrone RI assumed that since I made reservations online for this truck along with the equipment needed to complete my move of a complete living room set from a two story home before my new furniture arrived the next day and even though I clarified everything needed when I picked up the truck I didn’t realize that none of the the equipment needed was in the truck as stated so needless to say I wasn’t able to use the truck for what I paid for because I was pressed for time to get the furniture to a Woman’s shelter before they closed at 5:30 and since I didn’t have the equipment needed to get the furniture out in a timely manner I wasted money on the u-haul and had to get someone else to come over and get it :(
Pamela AIt was a little dirty in the front drivers seating. The cups holder had sticky thing in it.I had to clean it a bit. It wasn't too bad,but good have been better.
Regine FUhaul 24/7 is horrible! I requested to pick up my truck at a location that was most convenient for me and my move. Unbeknownst to me the location was changed to a 24/7 location. The distance was further from my original location. When I arrive I was not able to check in via phone and spent two hours being transferred from person to person on 1 800 U-Haul. It took 2 hours before someone was able to help me get checked in and actually drive off with my rental.
Keith HCompletely unprofessional and unhelpful, awful experience.
Jacob TNone
benny rCustomer service at this location was great
Kathy CRented a car Carrier brake was engaged returned it right away got the credit had to go to another U-Haul dealer to get trailer
WILLIE MNot sure. The process was smooth and easy; the customer service was top notch and the price value was great.
DONNA FThe customer service there was excellent A++++
MICHAEL CThere was one bottle on the floor. The outlet plug didn’t work. Otherwise, everything was smooth.
Jasmine LThey charged me a late fee of $20 for being 30 minutes late. I had to drive half way across Georgia to get the trailer to their chosen drop off point at rush hour. If I could have returned the trailer closer to my location then it would not have been late. I talked to the dispatch person and she said that she would extend the time due till 5:00 pm. Clearly, one hand doesn't know what the other hand is doing. The drop-off site was a parking lot by the way with no signage and it took me 50 minutes to get there.
ken sThe truck itself was showing its age and use. This particular truck may fair well from re-evaluate as to its dependability for future clients.
Glenn RCustomer care and service. Update customer if you are planning to close your business.
Fred GThe manager on site lied about the rental equipment hung the phone up on me. I have used uhaul many times and I own a million dollar company but because of this transaction I’ll never use them again.
RAY TCalling Human Resources take for hour before I can speak to someone...
Beniere CExcellent customer service and friendly staff.
Christopher PAll went well
Thomas BTruck was very dirty had used masks, old food, trash and marijuana in the console of truck. We were charged for a dolly that we never used. We were very unhappy with this rental.
Shawn HExcellent customer service and knowledge of the equipment.
cathrine TNothing to improve! Excellent customer service. Clean, professional environment. I would highly recommend this location for any of the services they provide.
SHARON SThe link to agree or dispute damage was expired when we received it. The last who checked us in said there was a dolly to use if we wanted and it would be a $7 charge. We did not need to use one but it was not In the back as she said. We did not want to get to charged for it. Tried calling no answer. Also there was fresh paint on left front hood not marked. We had no way to report it because link was expired....
Charles NThe manager was very rude and obnoxious charge me Mile for mile on a rental without advising me of the fact beforehand and even used profanity I guess because she She Became really upset she’sgonna hurt your business she should be replaced
LINDA SThe lady on duty was very helpful, calm and work with her supervisor to solve my problem.
Heather AThe on-line sign-in process was awful. I was 25 minutes late picking up the truck at 6 PM EST. Software said the GPS locator failed and I was not at the correct location. Called the number given and was told after 10 minutes it was because I was past the 6 PM pick-up time - STUPID!!!! Also had an issue with the truck. The parking brake release is hidden and not identified with any arrow or decal. Had to Google the problem where it showed numerous similar complaints for this model U-Haul truck.
Jack FPeople were very nice and professional.
WILLIAM AThe truck had mechanical issues. The gears shift didn’t work appropriately and they had the ordacity to charge me an extra 20.00 for gas not used.
Diantha BGreat friendly staff and was able to handle all our moving needs and then some. Was a one stop shop! Will definitely do business with them again!
amanda FNothing Everything went smoothly! I will use again when needed.
Charles MSuper friendly staff, very helpful and kind.
Terry GFriendly customer service by Douglasville employee. Great truck, drove like a van.
lisa sEasy process!!
Brittany MWe originally reserved a 4x8 trailer and were told it would hold a full size mattress and box spring. When we got home with the trailer we discovered it would not hold the full size mattress and box spring. I immediately called customer service and they found us a 5x8 trailer and we did not have to pay the price difference. I was a little frustrated that we were told the 4x8 would hold a full size mattress and box spring then it did not, but I was very pleased that customer service found us a 5x8 for no additional charge. Great customer service!
Timothy M