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Shubroto S
Customer Reviews for Mail Etc Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was the second time I rented from this location this week and the van I was issued was far superior to the one I had for my first rental. The service was excellent both times but the condition of the van I used during the first rental was less than satisfactory.
Samuel MThere was a strong odor that permeated the van. It smelled like it had been filled with smoke from a wood fire.
Samuel MThe lady was super nice.
Kevin MPeople were great and efficient. More extensive hours may benefit some customers.
Ben MWe rent a van every year for our annual fundraiser to support the Arboretum Foundation here in Seattle. Your excellence of service makes our job a LOT easier. Thank you to the folks who run the University U-Haul. You are awesome! Tess Forte, Arboretum Foundation
Therese FMake it possible to call the location on the phone about equipment pickup / return.
Vasily LEnsure vehicle is clean inside.
Nick BGreat service from the woman who runs the location. Easy pickup and return.
Jimmy EEasy and in and out quickly
Terri Stook advantage of a customer, not recommended
Tommy LIt’s not a big deal at all, but the unit wasn’t clean.
Joe HIt’s my first time to use U-Hall. The lady is very kind and patient. The entire rental and return process was smooth. This is an excellent experience for me！
Wen ZFor the convenience of all customers, renting vehicles, Insist that all customers are required to bring all vehicles back with a full tank of gas or they’ll be charged $100 or $200 I realize that means someone Hass to fill the tank up with gas when it comes back not full, but somethings should be done…overcharge the customer that left it low and give a credit to the next customer to make up the difference when they fill up the tank. It’s lovely to have new equipment and such a convenient and will run place as male, etc.inc.
Andrew ONo comments really easy!
Tani SVery professional and friendly service!
Baron CAwsome service!
Alexei SThe location was a bit hard to spot at first. Maybe make bigger signs? Thanks! 🙂
DORA CPeople were courteous and efficient but the University district is a rough place. people doing drugs out by the truck and such. Typica seattle.
Kimberly RQuick and efficient!
TOM SSuper easy check in and convenient location. It was especially fast because I did most of the check in online first.
Andrea AI had a great experience! I needed to extend my reservation several times and was able to. The van drove beautifully. Made my move go very smoothly. Highly recommend UHaul! It would be nice if the van had a side door on both sides.
joan wHad computer issues while renting. The lady kept a smile on her face
Linda Beverything was as advertised. pick up and drop off went smoothly. the equipment worked well for my need.
timothy jEverything was great
Aaron GPerson working at the location was very rude and short with us. We rented a cargo van and it was dirty, and barley a quarter tank left. The ONLY good thing about this location was the two cute senior? dogs wandering around. The one star in the review is for the dogs. Will never go back and would never recommend to anyone.
klas jFriendly and courteous staff. Decent van. Difficult to park nearby. Maximum pay street parking that I found was four hours.
Gary FProvide a photographic method to report the fuel status on the checkout website.
James SI need to fill out an incident report....I was exposed to toxic fumes from your nasty truck... Also you made 3 unauthorized charges to my debit card....stop stealing from me.
daniel nAll was easily done. My only complaint is use of the software to order the truck. Downloading my driver's licence was difficult and asked for again after it was already loaded.
Gerald GThe Uhaul had a small hole in the roof so it's good that it didn't rain because all of your stuff in the truck would get wet!
Michael AThe person who owns this location is terrific, so the service was excellent.
George MThe staff were friendly and the van was clean. The only real challenge was that parking or car was difficult when we came to pick up the van.
Scott PThe staff made this move so easy! They were super flexible, and helpful in determining what kind of truck or vanwe needed!
christina aEverything was fine.
Ryan PReally friendly and helpful staff. Service was above and beyond. Highly recommend.
Alejandra DWhere the vehicles are and where the office is are two different locations on different sides of the street. Also NO KEY DROP BOX. AND poor website … the cost per mile was NOT INDICATED when I made the reservations. NEVER AGAIN.
madelyn lI mean the location is convenient for people but it’s also in a sketchy area. The van also was vandalized but that’s not really your fault.
Rebeca AEverything worked fine, but the cargo van is covered in graffiti so looks pretty sketchy when you’re driving around. It doesn’t really look like a U-Haul
Andrew SService was just fine, but the trucks are around 90% covered in graffiti on the exterior.
Luis JParking area for vehicles is fairly small and it's a little challenging to maneuver in and out of the lot in anything bigger than a van. The vehicle we rented was extensively covered in graffiti, although this was no fault at all of the business owner but an unfortunate reflection of the neighborhood situation. Anything Uhaul can do to help secure more protected parking for the business would likely be appreciated by both customers and the business owner.
Stephen PThis is not the fault of the business, but the vehicles are covered in graffiti.
David HEveryone I spoke with / worked with / helped me at this location was FANTASTIC. they were quick and friendly and polite and helped guide me out of the parking lot and I really can’t say enough good things about the experience I had with the people there. Unfortunately, this is not a uhaul branded location, and they are at the mercy of uhaul for maintenance on the trucks they have. The trucks were not well maintained. Uhaul could make this place better by offering better maintenance to their non branded locations. My truck needed an oil change, had a few loose dials, and a big chip in the windshield. It would be better if the truck were in better shape.
Justin WI wish I would have been told I would have needed additional verification. I was at the site wasting half an hour of my four hours of truck rental because it needed my passport or lease agreement, who carries that with them? I also think the gas gage was off because I had to put at least 5 gallons of gas in my truck when I drove it a total of 15 miles and it was still saying the gas wasn't as full as when I got it.
Adrianna SThe woman who helped me was the best uhaul employee/ owner I have ever met. I've been to so many Uhauls over the years and this was my best experience with customer service. She was upfront about costs and very courteous. Thank you!
Sharon R