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Matthew F
Customer Reviews for Mail & Print
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The proprietor was very helpful.
James MWhen I picked up the vehicle it was covered in snow that had iced over the windshield and roof. There was no equipment on the vehicle to remove the ice. So it took me an hour in the parking lot to scrape off the windshield with a credit card while using the defrost. Then when I got the truck moving the entire parking lot where the vehicle was parked was encircled in snow. No one thought to clear a path out. I was told the uhaul rep was out shortly before I picked up the truck but didn’t clear the truck. I am a 63 year old woman renting the truck by myself.
BARBARA BThank you 😊
sierra c1. Truck was covered in snow. Owner said “You’ll need to let the truck run for 15 minutes so snow will melt off”. I think truck should be ready to go at time of reservation. 2. I reserved a furniture dolly. I was told one was not available but he had one he could sell me for $35. Bad business to let someone reserve something and then make them buy an overpriced version of the same thing. Opener was very polite but not prepared
Jim PInclude moving blankets and a dolley in all trucks. Thank you. Experience was great. No hassle driving at all.
terrence sThe location was very hard to find. The location had no signage to indicate that it was a Uhaul drop off nor that it was affiliated with uhaul in any way.
phil FDirty wrapper and straws inside. They charges us for 10 gallons of gas when we only used quarter of a tank. Rip off
Eric QNothing
Sheri GNice open parking lot
douglas cGreat all around experience.
Robert YWhen acustomer
Robert BEven though we were delayed the truck was waiting forus ready to go.
Rich BI made a reservation with this location and the Indian worker said nothing came up. I was overcharged with a fuel fee when I put the same amount of gas in that was given to me.
Brandon NHorrible experience. 1. They call me less than 12 hours for my move and tell me my uhaul is in a different location. 2. Was promised extra miles, never got them. 3. Truck broke down 4. No communication of towing when truck needed to be moved 5. Rude employees who offer no assistance This was a HORRIBLE experience for my move.
Taylor GThe self check in and out is so convenient and very self directed. Love it.
Alla PEasy to work with.
Hugo HMake sure the equipment works before renting it to them.
Asif QVery helpful and friendly, they made my experience painless an stress free,,
Marvin NThis was the 2nd place I had to go to to get a truck. First one said their trucks there were rented. Also was told the truck I got at the 2nd place was rented to the store man’s ex wife. But he was going to rent it to me anyhow.
steve sThe business owner was very kind and helpful The vehicle ran well no problems
Kelly RGentleman who ran the store was great! Quick to get me in and out but very friendly! I've rented fr U-Haul before and it always seemed to take much longer. Would def recommend this location to a Friend
Jessica BTruck had memory steer and steering box has excessive play (not very safe for someone who does know how to drive to begin with), significant drive line vibration, transmission shifting at high rev 2/3, motor has valve train noise
THOMAS MThe gentleman at the location was amazing. He was very helpful and was a great representative of your company. The first truck we picked up was very clean however the check engine light was on and when I took it down the road it wouldn’t go above 30 mph and was shifting very strange. I took it back and the gentleman got me a new truck. With the new truck he asked where I wanted to return it and I wasn’t sure where so he said it really didn’t matter where I picked that if I took it to any I haul place they would take it. When I went to drop it off the place I found wouldn’t take it back I had to take it on the other side of town. That caused me to have to double back and ended up costing me more mileage. It wasn’t a huge issue just added to a already long aggravating day.
John TThe computer was slow
ROBERT GGreat experience. Thanks for your help.
STEPHEN YThe people at the store were very helpful and friendly
KEITH BFriendly, kind staff.
Timothy BThe gentleman at the store is kind and very helpful, but the u haul was dirty. Coffee spilled all over cup holders and door. Steering wheel sticky. I actually wiped it all down with a antibacterial wipe. No way it should have been rented to me that dirty. Driver side doorlock doesn't work properly. Return went smoothly.
SHANNON HTruck came with literally no gas. I was told I would receive money back for filling the tank. Still haven't gotten any money and it has been a month.
Emily WTruck was the worst vehicle I have driven in my life, and I’ve owned over 40 cars of my own. And work on my own cars. I feared the entire time it was not going to make it. Suspension was not in good shape at all. mostly totally shot shocks, and also worn front end components. Makes me think uhaul doesn’t inspect or maintain their trucks. Engine didn’t run that good either. Definitely needs a tune up there too.
Alan KThe truck itself seemed like it wouldn't make it, that was a little scary. It was a very rough ride.
Bruce SAwesome customer service... friendly, understanding and easy to work with.
Sean POnly the equipment is no working
Franklin RI had a horrific experience with renting a truck I reserved a 20 foot truck 4 weeks in advance and the last minute u-haul did not have my truck. I had to drive 65 miles to get a smaller truck than needed. And then the movers I paid for on MovingHelpers .com (u-haul) cancelled on me ...because their customer earlier than me in the day also did not receive their reserved truck and drove 30 miles to get another truck which put their moving schedule 3 hours behind ..and the movers just told me they couldn't make it to me !!!!! .....I will never use u-haul again.
Zoe CThe personnel at this location were personable and committed. They provided great status prior to the rental and excellent service on rental day. They were great !
gary fVery helpful. Made me feel like a valued customer.
BENJAMIN CThe owner here is the nicest caring guy I have ever dealt with. Go there once you will see what I mean. Rent a uhaul. Mail a package. Great buy. Support this local franchise.
JAMES DThere were 2 items left in the cargo area when I picked up truck, but it wasn’t a problem. Manager of store was excellent and super helpful.
dave lKeep Rizwan
GREGORY GGreat Experience!
Joshua FWindshield was cracked. Made funny sounds and the truck was scary to drive. I couldn’t even move my belonging to my new apartment went to a different company. And you guys never even reached out. No thank you
Rayleen R