Customer Reviews for Mailboxes Of Braeswood
(U-Haul Neighborhood Dealer)

241 reviews

5300 N Braeswood Blvd #4   Houston, TX 77096

(832) 924-8969

Location Hours

  • Mon-Fri: 10 am - 6:30 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(832) 924-8969

5300 N Braeswood Blvd #4
Houston, TX 77096

Services at this Location:

Location Hours

  • Mon-Fri: 10 am - 6:30 pm
  • Sat: 10 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

What was the 15% tax? This was not explained. Let me know your response.

Mark V. 
Rating:
5.0

We always used this location for Uhaul and other Mailing and Shipping purposes, It just's one-stop for your daily routine Fax, printing, and UPS/FedEx shipping deop off. It's like our Admin office.

Randall C. 
Rating:
5.0

Customer did not leave a comment.

Karen B. 
Rating:
2.0

Location difficult to find. Had to call U-Haul to get exact store number address (#4). No 4 was not included in the notification from U-Haul.

Wayne S. 
Rating:
2.0

Not you can do at a post service office

john C. 
Rating:
5.0

Customer did not leave a comment.

carmell S. 
Rating:
4.0

Make sure all the extra items I rented are in the truck. The dollies were not there and I had to go back to get them. I also ordered a pack of furniture covers and only received one cover bc they didn't have anymore.

Kristin L. 
Rating:
3.0

lift jack on the trailer was inoperable. Had to use jack from my truck to raise and lower the front of the trailer for mount and dismount. Service and location were great.

christian G. 
Rating:
5.0

The location was very convenient.

Deldra B. 
Rating:
4.0

The man working at the location was very nice and professional.

elise N. 
Rating:
5.0

Gentleman at the desk was very helpful and courteous.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Cheryl F. 
Rating:
3.0

When you book online please make sure that truck deliver on time and on the same location avoiding to waste time of customer.

Waqar A. 
Rating:
5.0

We had a truck booked at another location but the order was incorrect so we had to scramble to make other arrangements. We called this location at the last minute and the manager had a truck that we could rent. We were so grateful. We returned the truck on a day the office was closed but the online check in process was flawless and super easy.

Milton M. 
Rating:
1.0

I rented a truck for five hours and they charge me for hundred miles, they need mile trackers on their truck so people won't get cheated out of their money like I did. I would never use that location again and I hope this never happens at another, but I will be taking pictures for now on.

Anthony G. 
Rating:
5.0

Everyone was very helpful. Smoothest move ever. Thank you.

Alan B. 
Rating:
1.0

The manager at thatblocation charged me extra for gasoline when I returned the truck with an extra 1/4 tank of gas. Extra charge hasnt been taking care of yet.

Dilcia H. 
Rating:
5.0

Very helpful! We had questions when we were returning our truck and the owner of Mailboxes of Braeswood was extremely helpful to us. Definitely recommend.

Camille R. 
Rating:
4.0

Customer did not leave a comment.

melissa S. 
Rating:
2.0

The van had a lot of rattling in it. When I turned it on, it gave service reminders for 3 different systems of the vehicle. Most important was the scammy feeling of the pricing. We did a 4 hour van rental, and travelled 35 miles total. The price they quoted was in the $60 range, and the invoice showed a lot of magic numbers - a full day rental, travelling for 107 miles (based on inaccurate initial odometer reading. I had called and corrected this before starting, and have pictures of the odometer before leaving and after returning), and some weird discount applied for maintenance that we didn't do. We sent out a question about the invoice, but got no response. It all feels slimey.

Scott M. 
Rating:
5.0

Great and quick services

TERRY J. 
Rating:
1.0

The truck we rented did not have the furniture dolly that we also rented and caused chaos for our entire scheduled piano move. We had to buy a dolly at home depot because after driving 40 miles to two different uhaul locations, uhaul said they did not have in stock and were running low. (your customer service instructed us to go to different locations and ask for a furniture dolly and said we would be reimbursed for any additional mileage) HUGE headache and disaster of a day as it ruined the plans we had made later in the day. If you offer a dolly rental and the person accepts-- you MUST provide! i would not have rented the truck if I knew the furniture dolly's were not available.

Sarah D. 
Rating:
5.0

Everything went great! Outstanding customer service. This place made our moving easy!

Pamela R. 
Rating:
4.0

The checkin process took a really long time, nearly 40 minutes. Verification could have been done at the time of the initial order, not on-site at the business.

Anthony P. 
Rating:
4.0

Customer did not leave a comment.

SCOTTY L. 
Rating:
2.0

Customer did not leave a comment.

Lisa H. 
Rating:
2.0

The van was fine, but acquiring the van was another story. I reserved a van online some days before I came in to retrieve the van. I also completed the online check in process after reserving online. I got a confirmation email telling me that my reservation was set, and I could come in at the agreed time to pick up the van. Great. So when I went to pick up the van, right as I walked into the store, the owner seemed annoyed by my presence. He said that he tried to call me earlier on my cell phone. I told him that I listened to a voice mail that was hard to understand and cut off after not even completing a sentence. I also told him that I tried to call back twice, but each time I tried, it would ring and then hang up on me. He seemed further annoyed, then proceeded to tell me that most people don't even walk into the store, but that they just put in a 4 digit code into the mailbox outside the store to retrieve the van keys. I was confused because I never received any sort of message explaining that I would get a 4 digit code, and that I should just get the van keys from the store mailbox. He then told me that I had to call U-haul to get the code. So I called U-haul, was on hold for about five minutes, then I was told that I had to call a separate number for the code. I then called that number and was subsequently on hold for some minutes after that. The owner then told me to turn off my phone, because he was just going to check me in through the computer. I asked why he didn't just do that in the first place, to which he replied that he would have to cancel the next customer's reservation for the same van because he wasn't going to be there the next day to get it out of the dropbox. I left frustrated and confused. I feel like it would have gone much smoother if I wasn't expected to know about a key retrieval process that was not explained to me prior to arriving for the van pickup. I will probably use U-Haul again, but will never use that location again.

Cory C. 
Rating:
2.0

Align the dam thing

Luis B. 
Rating:
5.0

I loved how organized the drop off was. Please be sure to remind customers of the return survey.

Daesha S. 
Rating:
5.0

Customer did not leave a comment.

NASIR T. 
Rating:
5.0

Customer did not leave a comment.

MICHEAL W. 
Rating:
4.0

Customer did not leave a comment.

DEMETRIA B. 
Rating:
4.0

I don't understand why we could drop off the truck at the same location. This policy is silly and makes no sense.

Steven L. 
Rating:
1.0

We scheduled the pickup time for 8:30 AM. Attendant didn't show up until 9 AM. Poor communication.

Timothy H. 
Rating:
4.0

I received an email stating that equipment had not been returned. I use the vehicle for only 3 hours and returned the same day so I'm not sure how someone came to that conclusion. I returned it with gas that was required along with returning the keys to the office staff

Donna B. 
Rating:
2.0

The store was supposed to open at 9:00 AM and did not open until 9:20 AM. The truck cab and storage area were dirty and the clerk charged me for insurance even though I had declined the coverage. I have rented U-Haul trucks twice within the past two weeks and had numerous issues for both rentals.

Tim W. 
Rating:
1.0

My rental was not available for retrieval until 2 hours after my check-in time. Upon returning the vehicle, the key drop box was missing, so I spent 2 phone calls and about 40 minutes on the phone trying to explain this to U-Haul. Then I had to go back 2 days later to return the key.

David R. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

ERICA S. 
Rating:
3.0

Customer did not leave a comment.

Nicholas R. 
Rating:
4.0

It would have been a full 5 Star Experience UNTIL I got billed twice today for the original estimate amount of $129 AND ALSO the actual amount of $115 . . not such a fan of DOUBLE BILLING . . .

Beret E. 
Rating:
5.0

Customer did not leave a comment.

Scott M. 
Rating:
1.0

Customer did not leave a comment.

Saroja D. 
Rating:
4.0

This wasn't even a U-Haul location at all, they just accept trucks in, and the man running it was so kind, helpful, and went out of his way to make returning the truck as easy as he could!

BEVERLY M. 
Rating:
5.0

Good employees.

Lloyd W. 
Rating:
3.0

I was very satisfied until now, 4 weeks later there is a charge on my card for TOLL. I saw it in my bank account online and was upset because we just moved and put the money in thebank for my first House Payment. Luckily we had no overdrafts but UHaul should advise someone before charging anything on our account. We DID NOT use any TOLLS at all. My # is 832 931 7221 And my address 4643 Hollybrook Ln. Houston TX 77039

PAULINO S. 
Rating:
3.0

Customer did not leave a comment.

Josh B. 
Rating:
3.0

Customer did not leave a comment.

NATASHA S. 
Rating:
4.0

Customer did not leave a comment.

JAMES S. 
Rating:
5.0

Cheerful efficient folks!

stephen C. 
Rating:
5.0

Nothing..service is AWESOME!!!

Edward T. 
Rating:
1.0

There were hidden fees that was not mentioned when i rented the U-Haul. Never again

Josiah S. 
Rating:
5.0

Wow...We never had this kind of Great service at any other Uhaul location. Just go for it.

KHRISTIN M. 
Rating:
3.0

Offer a final invoice of all charges without my needing to request one.

david F. 
Rating:
5.0

Customer did not leave a comment.

IRENE W. 
Rating:
5.0

Nothing, they were very helpful.

Amber L. 
Rating:
4.0

First I want to be clear that the service at this location was fine and my comments below refer to problems with the U-Haul reservation system. We'd originally made a reservation for a cargo van at another location (order number 27960751) and received an email confirmation (there was no indication of limited availibility). When we arrrived (on time) no cargo vans were available. We were then sent to the above location where a different vehicle (10 ft truck) was available. The clerk at the Uhaul of meyerland location did a good job of helping us locate the second rental. However: - This was inconvenient for us and cost us time during a busy day. - We were disappointed that we were unable to rent a cargo van and had extra costs as a result (higher mieage and insurance charges). - It is annoying to have a confirmed reservation and find out no vehicle is available.

William M. 
Rating:
1.0

Customer did not leave a comment.

Abner F. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Customer did not leave a comment.

Tris L J. 
Rating:
4.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Man !! The guy is super fast and amazing when dealing with us. Simply go with Mailbox of Braeswood for Uhual and other Shipping related activity like UPS and FedEx, we also did shipments from this location and we are happy with them. 5 out of 5

Tanisha T. 
Rating:
5.0

One of the best experience I have in my 6th rental in Uhual. personally, recommend this location off of you guys and coming soon for my next move even I'm 8 miles away from this location now, but still, we'll go there.

saa F. 
Rating:
5.0

Great customer service. Easy walk in rental and the guy helped me out and give me a discounted price as I didn't have more miles to cover.

FARDIN B. 
Rating:
5.0

The best rental place for Uhaul in the area. The guy was so calm, helped me out with the process thoroughly and also walked me through the truck. It was so easy to drop off and leave the key at the box. Indeed this is my best place to rent and they also give you quotes on call and reserve too.

LIONEL R. 
Rating:
5.0

Customer did not leave a comment.

NKRUMAH R. 
Rating:
2.0

To only charge people the gas and not gas plus fuel charge ... I brought it back on what I thought was 1/4 but it was a tad bit under and you guys charged me 25$ fir the gas than a 30$ fuel charge

CONSTANCE J. 
Rating:
4.0

Customer did not leave a comment.

Charles G. 
Rating:
5.0

Customer did not leave a comment.

Niraj B. 
Rating:
5.0

Customer did not leave a comment.

ELLEN Y. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
4.0

Having the correct equipment

Christina C. 
Rating:
4.0

Customer did not leave a comment.

Andrew L. 
Rating:
5.0

Customer did not leave a comment.

Katarina K. 
Rating:
5.0

I am very dissatisfied with U Haul policy . I rented a wrong size truck and returned it within 10 minutes to exchange it for a smaller truck. I was charged for the returned truck and had yo full price for the second rental. Seems unfair since I only drove the truck 1.8 mi. And returned it within 10 minutes.

BRENT M. 
Rating:
3.0

There was only 1400 miles on the van and a service notification came on during our 16 mile trip.

LENA L. 
Rating:
5.0

Customer did not leave a comment.

Tavon S. 
Rating:
5.0

Very professional and helpful.Will do Business Again!

Dan L. 
Rating:
5.0

I liked the customer service and the quick renting out done by the staff. They are so fast and friendly. I really enjoyed my rental and hope to do future business with them

ARTHUR L. 
Rating:
5.0

Customer did not leave a comment.

earnest W. 
Rating:
1.0

It took 45 mins to check out because the owner did not want me to rent the van because it was a new truck. He warned me several times that if the truck was damaged in any way I would have to pay for the damage. I showed him the insurance card and he again asked will they pay for any damage , can you afford to pay for the damage? I was charged twice for the rental of the van. This caused a $25 charge to my account , the bank charged a $35 fee and I have to pay a $200 late fee! I have called customer service 3 times today and I have not reached a person to solve the issue. I called the office where I rented the van and he has not returned my call! This has been a bad experience! The customer service person Kara Smith was very helpful and resolved my issues

joyce R. 
Rating:
4.0

The man who runs the store is really rude to his co-workers that we're in training and not very friendly to the customers. However, the young man that did assist me was very friendly and customer oriented.

Virgil M. 
Rating:
1.0

Bait and switched on the price.

Ben H. 
Rating:
5.0

Customer did not leave a comment.

DEBORAH S. 
Rating:
1.0

Someone kept calling me stating that I had not returned the equipment which was not true. I returned the equipment on time and full the gas tank to almost 3/4 of a tank.

Donna B. 
Rating:
5.0

Excellent customer service fair prices

javier M. 
Rating:
5.0

They were very efficient and really nice. 5 stars

DAVID C. 
Rating:
4.0

Customer did not leave a comment.

Patricia C. 
Rating:
3.0

Customer did not leave a comment.

toni R. 
Rating:
5.0

great customer service. Very nice customer service.

MaryAnn M. 
Rating:
1.0

Agent was misleading. The van we rented says $19.95 a day, he said that's the rate. We were renting for 2 days so the rate said ‘$39.90'. We assumed that meant the total for 2 days as again he said $19.95 a day. We are working on getting our money back. He doesn't answer our phone calls. Would not recommend this place.

Gabe J. 
Rating:
1.0

My experience with the person that waited on me was awful he was rude and tried to Conn me into giving him more monkey when I returned the U-Haul. If you are smart you will not use this location.

stacy N. 
Rating:
5.0

Customer did not leave a comment.

RONALD S. 
Rating:
1.0

Location was closed when I dropped off the rental. Now they are charging me for another day. This I consider to be fraudulent. The location where I dropped off the Rental was on Broadway street in Pearland Tx.

Hector D. 
Rating:
5.0

Customer did not leave a comment.

Donna B. 
Rating:
2.0

I was very furious about how the reservation went I reserved at a location I have been using for years I go there the worker says you truck is at another location I was not informed about that it was not stated on my email or nothing I was there on time and this delayed my pickup I was very upset this has never happened before I pay too much money for this just in the future keep it real and be more informative!!!!!!

denise C. 
Rating:
5.0

Customer did not leave a comment.

Britiany T. 
Rating:
3.0

It is a handy location for people living in the area. I am glad to know that I can rent from there, The person who checked in my truck was clearly not happy to be working on that day. She was frustrated with the system and she apparently charged me for an extra day - which was later fixed.

David R. 
Rating:
1.0

I hate U haul and will never use it again.

Victoria E. 
Rating:
5.0

great service

Willie J. 
No reviews have been submitted for this location.

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