I dropped off the trailer on Saturday afternoon. There was no one there to help me. I had to find a good Samaritan to help me get the trailer off the hitch. Strange that it was closed because it is also a used car dealership, and it was prime sales day.
William G
Customer Reviews for Main Street Auto LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Making sure that they have a better way to know that they are a U-haul location. Was not sure just by the address given that the location was to right place to be.
Meghan KKind of confusing where to go to pickup trailers at first but otherwise great experience
GERBER JThe gentleman who got me set up was absolutely amazing and helped out and made sure I was set up and had everything I needed and wasn’t charged for something I didn’t need!
Melissa SNone
Kevin DGuys at the dealership were great! Would recommend to anyone needing a Uhaul trailer. A+ Thank you
CHRIS BHorrible U haul experience. First and one time user. Do not recommend. My experience consisted of having my overall travel increased by over 150miles, changes to pickup location and “acceptable” delivery location with little to no advance notification, and being informed that if I don’t take the trailer to their specified (revised) drop off location (which changed via email… an hour after I started driving) I would potentially be charged 100s of dollars. I know the individuals that work at these locations/branches are not at fault and they are likely victims of the system no different than myself; the failure is the U Haul logistics system. If the use of their product is unavoidable, plan on setting your expectations low and watch your app, text messages, and emails… while legally driving. I’ve personally told 3 people today of my poor experience today and will share my story with emphasis to anyone that will listen. I will avoid using U haul in the future at all expense and will recommend that others do similarly. I would recommend to use local (non-corporate) rental providers instead…. Spending the extra $$$ would have saved me hours, miles, money, and frustration.
Michael MEmployees wry helpful. Easy transaction. Definitely rent from there again
BARBARA CMoving blankets were left in the trailer and it was full of dirt.
Danielle DThe only negative is I booked 3 days but only needed 2 and didn’t get a credit.
Anthony TFix the radio.
Barbara WEasy access to this location and very friendly staff
Shannon CExcellent service by excellent people. Please put up a large sign so customers know where to go. The rentals are not attached to the building. The rental office is at the car dealership, the next building over.
DON MMain Street Auto in Albert Lea MN is where I rented my truck from. I booked a reservation. They had what I needed. The truck was clean and worked great. The staff was super friendly. Moving can be stressful but the Uhaul rental went very smooth.
Brad VEasy return
HAROLD RPeople on-site are great but it is not clear that the actual rentals take place at the used car lot next door. There is a main building by all hte rentals that looks to be the Uhaul store that is not clearly marked but has a sign that says it is closed. Just put up more signs to limit confusion.
Jack LNeed better signage on where the key drop off box is and where to return the trucks
Jeffrey CAwesome customer service 👏 Thank you 😊
JAMES FHad a friend drop off the tow dolly.
Todd NNo one answered the phone that my return instructions said to call. The signs for the return didn’t make sense until we see this little sign in the half covered window. Drop off far from the key drop off. Disappointed. Always have had good luck with U-Haul.
Sonja KExcellent customer service in Albert Lea.
Jay BAwesome job!!!
DENNIS DCould not find Dropbox.
Edward CThe u-haul equipment isn’t in the same lot as the business who manages it. So we had a little trouble locating the correct building, and there was a lot of large construction/landscaping equipment in the same lot as the trailer.
Angela ECole was extremely helpful and provided accurate information about availability, etc.
WILLIAM MSuch a hassle free rental!!! Great customer service!
James LStaff was friendly, received the equipment with less than 1/4 tank of fuel and the box portion was dirty
JAMES BThe Albert Lea location where we returned the truck was very friendly and helpful as well.
Grant CThis was the best uhaul location I have dealt with, he was friendly and helpful.
Erica TGreat Service & Trailer, Very friendly people Thank You!!!!!!!!!
Matthew GPaid for moving blankets that were not provided. trailer was a foot full of snow, then discovered it was full of leaves and branches beneath the snow. Fender was crushed in on trailer. Would like my money back for the moving blankets, its the second time Uhaul has ripped me off for those.
Jennifer WThe person on-site was very helpful when trying to work with UHaul Customer Support proved close to worthless. He wasn't informed about the truck transfer by the time we called him by UHaul, but he was willing to work with us directly rather than through Customer Support.
Alphonse Lequipment was not checking in at the time of drop-off. Rep didn't know how to handle return. would not recommend using U Haul !!!!!!! U haul as a company sucks big time !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
STEVE SEverything was perfect.
George ACody was very helpful and professional service. Great Uhaul location.
TIM MDelay in payment for towing u-box trailer after being returned.
Audrey GGreat place to rent from . I've rented several times.I strongly recommend them. 😎
ERIC MLock box did not work, Switch to large truck, that location was helpful. Truck handled terribly bounced for 3 1/2 hours. Whole process was filled with hassles, will avoid using in the future
Linda DThey came out help me get it all hooked up. The trailer was clean and pull really good. I didn't even know it was back thereit pulled so well. The guys are friendly and helpful.
Larry JIt was rather difficult to figure out where to go. Didn't seem like there was anything other than 24/7 options and since we were directed by signs to the back of the building, there was no one there to see we drove up.
Lauren ZNot charge me twice
Alexander JPrice
Cheri S