Customer Reviews for Main Street Service And Sales
(U-Haul Neighborhood Dealer)

4,215 reviews

45 N Main St   Layton, UT 84041

(801) 544-3268

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 6 am - 9 am

Services at this Location:

Contact Us

(801) 544-3268

45 N Main St
Layton, UT 84041

Services at this Location:

Location Hours

  • Mon-Fri: 6 am - 6 pm
  • Sat: 7 am - 5 pm
  • Sun: 6 am - 9 am
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

PATRICK K. 
Rating:
5.0

The drop off location was closed by the time we were able to return our equipment so we used the online return option. It was really easy and convenient! A+

Brynn K. 
Rating:
4.0

Customer service was excellent. However, I only give them above average because we ordered a furniture dolly to move a piano. This location did not provide this important item that we supposedly reserved. They did however help us locate a dolly at another location.

SERIANNA C. 
Rating:
5.0

Great experience. The representative at the location called me before my rental to let me know the trailer we rented was overbooked but gave us a great deal on a bigger one. That allowed us to do everything in one trip and return it within 4 hours. Thank you!

Marian P. 
Rating:
5.0

This was a last minute need to move our daughter across town. We needed a covered trailer. This location had plenty of trailers available. Registration was online and very efficient. It was so easy to get on and off the freeway. Thank you!

Edward R. 
Rating:
5.0

Customer did not leave a comment.

susan Z. 
Rating:
5.0

Customer did not leave a comment.

Lori A. 
Rating:
5.0

Great guys! I'd go back again and again!!

Devanie S. 
Rating:
5.0

Customer did not leave a comment.

Michael C. 
Rating:
5.0

You were great

Sene W. 
Rating:
3.0

Initially I Only needed the trailer until the next morning at 7:30 but because I was going to return it 4 hours after the return time I had to rent it another 24 hours I should've been just prorated, in my opinion.

David R. 
Rating:
5.0

Customer did not leave a comment.

Holly B. 
Rating:
5.0

Customer did not leave a comment.

nichole M. 
Rating:
5.0

Thanks.

todd J. 
Rating:
5.0

Very efficient, good to work with, and flexible. Allowed me to change the return time as the initial time was incorrect. I'll definitely keep coming back.

Brad F. 
Rating:
5.0

Customer did not leave a comment.

lisa W. 
Rating:
5.0

Customer did not leave a comment.

Allison L. 
Rating:
5.0

Keep doing what you are doing.

Amber D. 
Rating:
4.0

I realize this will never change, but when I pay for 1900 miles in gas and only use 1700, there should be some sort of compensation. That's $100 worth of gas that I was probably charged a lot more for and I never even used it. Uhaul will continue to get plenty of business and make plenty of money even if they started this perfectly reasonable practice. How do you charge someone for 1900 when the distinction is only 1600 miles? And then you don't refund the customer the money for the miles they didn't use? That's poor customer care. Like I said, I realize uhaul will never change this because they are as greedy as anybody out there.

Jordan O. 
Rating:
5.0

Customer did not leave a comment.

Petra L. 
Rating:
3.0

The air conditioning kept not blowing on the top part and I'm we're not sure exactly when it was caused whether it was bumps or RP m'The store was pretty busy but when I called the guy to get a little bit of help on what would happen when I went to pick it up after he was closed, he just said he didn't have time. It took me 2 hours to get the answers that I needed and to make sure that I was OK to pick up the vehicle. I found the process to not be very quick, it was very time consuming. I found the process to not be very quick, it was very time consuming. Being able to pick up the vehicle when the store was closed was good but but all in all, it took me an took me an extra 40 minutes just just to pick up and drop off. Being able to pick up the vehicle when the store was closed was good but but all in all, it took me an took me an extra 40 minutes just just to pick up and drop off.

Leslie T. 
Rating:
5.0

Great service!!! Everytime I've dealt with the gentleman at this location it's been a great experience! Thank you!!

scott S. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

jeremy H. 
Rating:
5.0

Nothing, it was great

Midori C. 
Rating:
5.0

Customer did not leave a comment.

Ashley B. 
Rating:
5.0

I think this is the fourth time I rent on this location. We always feel good here! We trust them and they treat us really great every time!

gabriel V. 
Rating:
5.0

Great staff, very helpful. Very knowledgeable and friendly. Went the extra mile to answer my questions and show me the truck.

CAREY W. 
Rating:
5.0

Customer did not leave a comment.

christopher P. 
Rating:
5.0

Quick and easy. Thank you

Timothy T. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Fast friendly service. Willing to talk through any questions. Reserved on line and when I arrived I was hooked up and on my way in less than five minutes. Thank you! You guys at this location have always been awesome and rentals are always in good shape!

Shawn R. 
Rating:
5.0

No needed improvements needed

candace W. 
Rating:
5.0

Customer did not leave a comment.

Jeff W. 
Rating:
4.0

I ordered a utility dolly. I didn't realize that there was already one in the truck (which I had been charged for and the pads---which were appreciated, but I didn't realize I was charged for them). It was an automatic charge....but I had brought my own moving blankets. So...I paid an extra $15 I didn't need/had not expected. Everything else was great. Except.....the check out process. I couldn't get the location app to work and worried about that.

jackie J. 
Rating:
1.0

They overcharge the crap out of you. They charge by the day.... By the mile and still charge you for a fuel charge even after you fill the gas back to the halfway mark. Very rude customer service and I won't be ever going back.

Kyrstin N. 
Rating:
2.0

Representative gave no information about equipment. Loose straps dragged for 300 miles because it wasn't put on properly, representative was upset when I returned and he needed to replace the straps. I can take responsibility for straps coming undone but they weren't done to begin with. So I had to tie them down later. Just bad attitude from U-Haul area representative, could have been a bad day or weekend and I just got the bad side of things.

Ezra B. 
Rating:
5.0

Customer did not leave a comment.

IVAN L. 
Rating:
5.0

Everything was great! It was the perfect trailer to accommodate our needs. Very convenient to rent from where we live in Layton. Thank you again!

danny B. 
Rating:
5.0

Customer did not leave a comment.

CHRIS H. 
Rating:
5.0

Everything was just what i expected. Thanks!

david L. 
Rating:
3.0

AC didn't work. Doors hardly closed

Mark M. 
Rating:
5.0

Easy and clean.

JOSEPH B. 
Rating:
4.0

The biggest problem I had with this rental was I reserved in Farmington, and they did not have the equipment and so I was automatically moved to Layton, which caused me to to go over mileage and was a bunch of extra gas. Other then that they were super helpful.

Israel L. 
Rating:
3.0

The mobile check in didn't work.

Mike G. 
Rating:
5.0

Very happy with my experience. Both staff members were kind, took the time to help me understand the best equipment to suit my needs, and made sure I understood about what my costs would be. Really appreciate the customer service!

Wayne A. 
Rating:
5.0

I'll go there again to rent

penny J. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
5.0

Nothing the way they have it set up there is ideal!

Anthony Q. 
Rating:
5.0

Customer did not leave a comment.

monica M. 
Rating:
5.0

Customer did not leave a comment.

Brody J. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
5.0

Make sure to walk out with customers and show them the equipment is 100% in perfect conditions!!

manrique A. 
Rating:
5.0

Very friendly and great service. Great truck. 👍

raymond N. 
Rating:
5.0

Staff team were superb and very helpful. Highly recommend....

George W. 
Rating:
3.0

These guys are great! But UHaul policy is not, so I did not get the vehicle I reserved. If I can't rely on my reservation I can't do business with U Haul. Too bad cuz the guys at this facility are excellent. PS. if I take my time to give you feedback on a survey, don't force me to answer all your survey questions.

roger S. 
Rating:
5.0

I've rented from this location several times. The guys are great and super helpful! They always make sure I have everything I need.

Angela T. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Customer did not leave a comment.

Alejandro B. 
Rating:
5.0

Customer did not leave a comment.

brenda P. 
Rating:
5.0

Kevin and Nick are the best!

Douglas B. 
Rating:
5.0

Customer did not leave a comment.

RobertAJ M. 
Rating:
5.0

Thank you!

Richette T. 
Rating:
5.0

I have used Main Street Service & Sales U-haul location several times before and they have always been great! They are very efficient!

TONY R. 
Rating:
5.0

Customer did not leave a comment.

Megan S. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Jeff B. 
Rating:
5.0

Great service and easy to work with!!

Ben S. 
Rating:
5.0

This is my preferred rental location. These guys know the rental stuff are proficient and care. They always make sure my rental works as it is intended or they fix it or find another unit that fits my needs. Totally exemplary.

Bryce S. 
Rating:
5.0

Customer did not leave a comment.

Paul K. 
Rating:
4.0

Customer did not leave a comment.

Andre B. 
Rating:
4.0

Always awesome ….our non profit childrens theatre get our trucks from This location two or three times a year and have always enjoyed working with them

jacks T. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

N/A

roger M. 
Rating:
5.0

Customer did not leave a comment.

Dan H. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
5.0

Always on the ball … very much appreciate this location

jacks T. 
Rating:
5.0

Really cool that you can pull in and fill up and turn the keys over. Super easy!

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Ali A. 
Rating:
5.0

Very nice and efficient. Would totally go back

Tanya M. 
Rating:
5.0

Great service!

JOHN T. 
Rating:
5.0

I was worries about the quality of the truck we would get. We moved from Utah to Florida and I hoped to have a newer vehicle for the journey. My expectations were met in every way (except for the amount we had to pay for fuel - which obviously is not UHAUL's fault) This was the best option for us and overall $12,000 LESS than the bid we received from a moving company. I would do it again!

SHAWN F. 
Rating:
5.0

Customer did not leave a comment.

don W. 
Rating:
5.0

Everybody there is always nice and a pleasure to talk to and they get you in and out fast

DEBRA C. 
Rating:
5.0

Workers friendly and helpful; one of the better experiences I have had with a U-Haul office having used U-Haul in multiple states.

Elgin C. 
Rating:
5.0

Customer did not leave a comment.

Merrilyn H. 
Rating:
5.0

This location is always my favorite location to grab a quick Uhaul. The owner is very personable. My experience is always pleasant.

Kimberly S. 
Rating:
5.0

Nick at this location has taken care of our Uhaul more than once he goes above and beyond

Alan R. 
Rating:
5.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Family owned. Very friendly, courteous and professional. I won't rent anywhere else when I need something local. Recommend reserving if you need something specific for they have limited assets on site.

Claude A. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Exceptional customer service!

WILLIAM G. 
Rating:
5.0

I can think of nothing that would improve my experience. Trailer was waiting when I arrived, staff helped me resolve an issue with my own hitch, check-out / check-in was quick, efficient and pleasant.

Daniel B. 
Rating:
5.0

Friendly, helpful, fast and affordable. I won't go to another location!

david S. 
Rating:
5.0

It blew my mind how efficient Main Street Service and Sales was. I reserved a truck online, and then it took less than a minute to pick up the rental, because they prepared everything ahead of time, and it took less than a minute to return the vehicle. I don't think this kind of efficiency was a coincidence.

Craig G. 
Rating:
5.0

I have always used you when I need to rent equipment. Always good service.

BRENT D. 
Rating:
5.0

Excellent customer service. Easy check in and easy return.

janet B. 
Rating:
5.0

The employees at this location were great to work with and were VERY helpful. I would highly recommend them.

Michael S. 
No reviews have been submitted for this location.

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