Unprepared to dispatch equipment. Zero customer service during connecting to equipment. Stood by the location's back door and provided no assistance during connecting. Unable to complete dispatch process without my phone. They should have all of the tools required to complete a dispatch. Allowed me to sign in to their dashboard to upload DL images myself. I had at my fingertips their entire customer schedule for the day.
Joseph Thiemer
Customer Reviews for Fuel City
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was in a rundown gas station with not much instruction other then the app.
Kennedy` StaleyThe location is not safe. This is a gas station, and the clerk got into an altercation with one of the customers. It took 45 min to get a truck that I had reserved, because the clerk could not stay focused.
Willie DavenportThe truck I was assigned had the check engine light illuminated. Though it ran fine, I did have to remain vigilant just in case. It was not clean, someone had left their jacket inside the cab. The location of the pick up was a bit sketchy for a woman traveling alone.
Tammi MercereauI forgot my cell phone in the truck and an employee ran out to give it to me. Very honest and good staff. Very friendly.
Michael Owens