Customer Reviews for Mainway Service Center
(U-Haul Neighborhood Dealer)

Rating:

3.0

Don't expect people to complete the transaction on a phone. I tried for 25 minutes and it never finished. The clerk did it in 15 minutes and should have from the beginning. The phone form was difficult and not easy to follow

Rating:

2.0

It was unstaffed when there should have been staff there (according to customer service). The key drop off box did not match the photo on the app. In fact there was no drop box at all. You had to drop the key in a door mail slot to a building that was a separate business and looked fully unaffiliated with Uhaul. We had to call customer service to figure where to leave it. The parking lot had vehicles with bullet holes in them. It was a scary place.

Rating:

1.0

The sign on the door (small piece of cardboard with "open at 9 am" in sharpie) said the office opened at 9. I waited until 930 and still no one showed up. The inside looked completely disorganized and cluttered. No one answered the phone when we called a little after 9am. Luckily we found the key drop slot in the door and we're keeping our fingers crossed that the return process goes through online. Definitely would not recommend. If you need to drop off equipment in the area, I would recommend either Granite State Automotive or the Uhaul in Newport NH.

Rating:

1.0

Roger from main way auto in Claremont NH. Charged my card for someone else's use. They charged us $350. Because it came back as. 200+ miles So to the next customer. I recommend not going to mainway. They will use your card for someone else's rental they drive for free and u will pay for it.

Rating:

4.0

Everything was just fine. Easy to find key drop off and a large enough lot to be able to safely park the truck without having to worry to much about other vehicles, definitely a huge plus if the person driving the truck is not too seasoned driving larger vehicles.

Rating:

2.0

No lights on the parking lot, the handle that rolled the window up and down fell off the first day so I had to open my door at tolls. And once loaded, the front wheels off the truck leaned in at an alarming angle. Just happy the truck made it.

Rating:

5.0

Nothing

Rating:

5.0

Friendly, fast, reliable

Rating:

3.0

It’s not the location that sucks it’s that you took a 200 dollar supposed deposit and I was also charged 58 dollars by the garage so $258 total to rent a truck from 10:30 am to 3:30 pm an filled the gas tank which cost me another $60 dollars because I thought I was supposed to ? I need some money back asap

Rating:

5.0

Roger was friendly and helpful. There was a line when I went to return the vehicle and Roger noted that I was waiting and asked if I would just like a call with the final cost. I agreed immediately and went on my way happy. He followed up with the invoice the next day. A very good experience overall.

Rating:

1.0

In addition to the extraordinarily poor service at the drop off, there is an unexplained uHaul charge to my account for $83. I would like an explanation of refund.

Rating:

5.0

I prefer to use this location because the owner is an awesome guy

Rating:

5.0

Roger is fantastic. Makes sure you're comfortable and that the side mirrors are adjusted for you before you drive off. The trucks are old (and 14' instead of true 15' - the main part of the bed is just shy of 12' long), but they are well-maintained and work great. Have used twice and will again.

Rating:

4.0

Picking up the vehicle with a mobile device sounds like a convenient option. I needed the van for a while and wanted to make sure I had enough time, especially since most places in my area are closed on the weekend. I reserved for one location, and when I arrived, I couldn't get to the pick up section online. When you reserve, the site doesn't say you have to download the app. But when you pick it up, that's really the only way to do it, which is a little more than 'have a mobile phone'. When I finally got the app downloaded in a low cell service area, it said I was in the wrong location. My reservation changed from 958 John Stark Highway in Newport, NH, to 235 Washington Street in Claremont, NH. Thankfully they're only five miles apart, but after 20 minutes struggling with the online access, I was running short on time and patience. I went to the second site and started the pick up process. Loading my information into the app took forever. This app is SLOW. The vehicle itself was great. Clean, roomy, etc. When I returned it, I ran into similar app issues. The app wouldn't bring up my location. I was sitting there for over 30 minutes waiting and the location was supposed to be closed. Luckily for me, there was an older gentleman there puttering around, and he took the keys, said don't worry, everything will be fine, you're all set. He was lovely. I don't know what I would have done if he hadn't been there. If you're going to market this as an easy way to pick up and drop off the vehicle, make sure the app works. It's horrible.

Rating:

5.0

Roger is the best !!! 5 star Hometown down the road not so much. Improve: Give Roger more trucks !!!

Rating:

5.0

The drop off process was much easier! We needed the truck for an extra day or so and he was very helpful to switch the reservation. He was very apologetic for the experience at the other place even though it didn't involve him. We will be going back to them for work on our personal vehicles. Both gentlemen were very helpful and nice to talk to.

Rating:

4.0

Make ur online rental more user friendly and not require 2 or 3 phone numbers also explain why user need more information for online rental after you put in driver license bc ur on site to get uhaul and it ask for passport Home lease agreement Employer that uhaul can contact right then Or whatever the 4th thing was It's unreasonable to expect some to have or want to give that information out just to rent a truck for 10 hours that u have to pay almost a dollar a mile for plus rental fee

Rating:

5.0

Great location with nice people. Renting was super easy and the UHaul was perfect.

Rating:

5.0

Roger is amazing and helpful and was great with communication!

Rating:

1.0

Well, first of all, I came to pick up the truck and waited for 15 minutes after the agreed time and well, nobody came because the place was closed, so we had to talk to customer service, who gave us away not for long, but actually the lady who took care of us Because of the flame, he also behaved very badly, because that was my fault, because I had not looked closely at the application, that it was closed, when in reality the application was the one that gave me gives the option that and finally in the The receipt said that it had 3/8 of gasoline when in reality it only had 1/2 and for the last thing the cargo box was really filthy just like the collection office

Rating:

3.0

It was a bit of a drive (45 mins) wish a closer location accepted returns of vehicles.

Rating:

5.0

They were closed when I returned the truck so I didn’t interact with anyone at the store.

Rating:

2.0

Small dealer, but it usually has a few different sizes to choose from.

Rating:

3.0

Owner was very nice. Make picking up rental, via phone easier.

Rating:

3.0

Make sure cabin is cleaner and doesn’t smell like an ashtray.

Rating:

1.0

The location was perfectly fine, the only thing is this was not where I originally reserved my uhaul and had to drive 1 hour to get to this place

Rating:

5.0

It's all good.

Rating:

5.0

It is all good. Roger is vary friendly and personable. Nice guy. Very easy to speak with. Thumbs up for his establishment. Best Regards, A. Fritz Carlson

Rating:

5.0

Roger the gentleman who owns the shop is kind, funny and a very hard worker. He's awesome

Rating:

4.0

U-Haul was nice and clean. Ran great. However, when picking it up I was given the wrong key to a different U-Haul. Did not notice this until a little ways down the road. Had to turn back to get correct key and U-Haul.

Rating:

4.0

Roger was an awesome help with everything, but the physical location leaves a lot to be desired.

Rating:

2.0

I left more gas than I started with and you didn't reimburse me

Rating:

5.0

Easy easy easy - very happy with the rental!

Rating:

5.0

Have more equipment available....It is nearly impossible to reserve or even find the unit needed.locally..I had to add 40 miles to my expense and rent a truck when only a trailer was needed...

Rating:

1.0

Owner was not very personable. Seemed irritated most of the time. The business itself was SWELTERING hot, and dark. A creepy, nasty place.

Rating:

3.0

Was small, the older guy at the desk had trouble getting the registration completed. So we were there longer than we had hoped the truck we got was fine. Had a check engine light on those shortly end of the trip. But got your destinations no problem. The regional supervisor, Jeff, helped us out, and he was great!

Rating:

5.0

Excellent service!

Rating:

5.0

Nothing. Roger at the Mainway Service Center was very helpful.

Rating:

5.0

Help with loading and unloading 😀

Rating:

2.0

We were very upset we had to move with a giant truck when we rented a 15' one. It was nearly impossible to drive to our location because it was so windy and mountainous. At the end of the day a 15' truck should've been secured for us as promised when booked.

Rating:

4.0

The customer service and friendliness was outstanding. I thoroughly enjoyed doing business here.

Rating:

5.0

great servtce

Rating:

5.0

Regarding Website, when I reserved on line I was not clear where to resevee for over 24 hours?

Rating:

3.0

I needed a trailer but none available for a 50 mile radius. Van that I rented was costly to me.

Rating:

4.0

Make it easier to access online checkout.

Rating:

5.0

Roger A+

Rating:

5.0

Roger was great, helpful and a pleasure to deal with!

Rating:

3.0

Make the check out process better.. Make the mobile version user-friendly. What a nightmare. Overall okay though..