Customer Reviews for Majestic Auto Collision Repair
(U-Haul Neighborhood Dealer)

Rating:

1.0

First of all, the man behind the counter acted like it was an inconvenience to him to check me in. Then when I attempted to pay in cash, I was rudely told they didn't accept cash. I've used cash on previous rentals. Some sort of notice needs to be on the app/website. Truck was dirty, damages photographed. Clothing left in cab. I ordered a dolly and upon inspection of the vehicle, no dolly was provided. When I went back to the counter, the man was on his call phone. He paused briefly so I could show him my receipt paying for the dolly. He pointed across the room and told me to get it. Wtf

Rating:

5.0

I was having issues with the APP to do a online check in when I picked up the truck it wasn’t very user friendly but the guy at the desk was helpful and efficient so I was in and out very fast after getting the truck I needed to extend the time which I was able to do via the App and I was able to return the truck via the app

Rating:

3.0

Please train employees to explain if you rent for multiple days but deliver equipment to different location one way that they will not get a refund on rental. I paid $475 for what ended up being a 1 day rental and that was including gas. The gentleman at the delivery location let me know and I was upset to say the least. Next time I'm thinking of going with a different rental company. I could have gotten a rental car cheaper.

Rating:

3.0

I received a call about 15 minutes before my reservation that the location I reserved my vehicle at did not have one for me and to arrive at another location instead. The new location was about 20 minutes away from me and relative to the original location was far in the opposite direction of where we needed to go. This put a rush on us to travel to make the pick up time and doubled the cost of the ride share we needed to get to and from the pick up location so overall a very negative experience with additional/unexpected costs.

Rating:

1.0

I showed up at location and parked in front of the building. When I went inside the office it took a couple minutes for a worker to come out. He barely looked at his computer and then said it was fine to just drop the trailer where it sat. I asked if I was checked back in for returning the trailer and he said yeah. I went out and unhooked the trailer and dropped it in a parking spot in front of the office building. As I was getting back into my truck another random person walked out of the office and told me to turn the trailer around and back it into a different spot on the side. I told him that the person in the office said to leave it here and I had already disconnected it. He got pissed off and said, "Can't you just do me a fucking favor man, you don't have to be an asshole." I got out of my truck and he just walked off. I then loaded the trailer back on my truck and turned it around and put it where he requested, dropped the trailer again and went in the office and he was no where to be found, no thank you, no nothing. I then left. This was the worst Uhaul experience I have had and I would strongly suggest removing this vendor from the Uhaul name.

Rating:

1.0

Trailer needs to be cleaned for the next customer. I didn’t not request any safe coverage but I got charged for something that I didn’t request. Drop off trailer by myself on business hours.

Rating:

1.0

Arrived at location, no one was at the desk or in office...long wait so i called. Rude on the phone call to find out where he was to drop off truck. Not friendly in person and not happy for my business. Place was filthy, and it was 5 minutes open so I can imagine how bad it is towards the middle and end of day. I will never visit that Uhaul ever.

Rating:

5.0

Always easy to use U-haul. Appreciate you guys!

Rating:

2.0

Over charged and take too so long.I waste time 1hour for $5.00 and then no fix. They toll me i need call uhall customer service for fix.

Rating:

3.0

As mentioned prior, the shop owner was quick to notice the leak from under the truck near the left rear wheel. I think such issue can easily be avoided with routine checkup or maintenance at the shop that rents them out. Thankfully I had the Safe Move insurance.

Rating:

2.0

Windows wear filthy. Lock on the back door was cut and unusable. There was less gas in the vehicle than what the counter person said there was. Nobody is at the counter when I checked in.Just all around horrible experience. They didn't even seem to want to care. I will never use that place again 😞.I give them a 1 out of 10. Sorry but not sorry.

Rating:

5.0

N/A

Rating:

5.0

Very good service.

Rating:

3.0

I love how my drop off was set at this location and they were open tell 7pm and I dropped the truck off at 6pm and no one was there so they charged me a after hours drop off fee and they also charged me for a cleaning fee when the truck was exactly how I picked it up.

Rating:

2.0

The uhaul wasn’t available at the location I originally booked for. Then went to the location they sent me to and the uhaul didn’t have gas.

Rating:

1.0

The most place sucks! Customer service is none existent. They couldn’t find my reservation even though I had the reservation number. The man who checked us in and out was ignorant to say the least. They are giving UHaul a VERY bad name! Do not ever recommend going to this location. When we returned the truck the building was empty for 15-20 mins. When the guy finally came in he didn’t apologize or say anything at all besides where is the key. I can’t! It was awful

Rating:

1.0

The check engine light was on. I told the owner they said "ok you'll be fine sometimes it could be the gas cap. I'll look into it when you return it!" Plus they told us we can return anytime before its due back. We'll wave the fee if you return before its due back. I WAS STILL CHARGED $20 FOR RETURNING IT BEFORE IT WAS DUE BACK. The return time was at midnight. I returned it about 9pm. I got charged anyway even after they said there wouldn't be a charge. I tried to call them repeatedly once I seen the charge today. Their phone kept going to voice-mail. Even when I called from a different number it would go directly to voice-mail.

Rating:

1.0

Jesse, guy up front is very rude and does not care about the customers a lot. Didn’t include furniture dolly and also didn’t reimburse money for the gas since it was empty when I got it. Will be filing a claim with U-Haul and my bank. Good luck. I recorded everything.

Rating:

3.0

Not charged people for turning in a truck after hours when it was turned in at 2pm well before it's time and to make sure have the people collect the key at 2 o'clock in the afternoon instead of being closed?

Rating:

1.0

We rent for our business 4-5 times a year. This is our first time at this location. When we got there, the gentleman that checked us in seemed irritated. I know it's a body shop but we had a reservation and should have none we were coming. He told me that I received a link. I told him there is an issue with texts and that our regular shop usually has to resend them to me. He said, "I don't know". I told him that if I don't get the link I can't add my license. So he went in the system to fix it. Then he told my coworker that the truck is in the back. There are a lot of cars back there (body shop) and he said it was difficult to get out. Usually the other location will pull it up front for us. I was finishing with the gentlemen and he said we were all done. I told him that we didn't have the text to upload pictures/verify mileage/etc. He just shrugged. I text around to the people that were on the last project and was able to get it sent. When we returned it, we pulled it in front of the gate (there are two u-hauls out front). The guy asked why we didn't back it back in to the very back because that is where it goes. My coworker said he wasn't doing that. He didn't want to hit any of those cars in the back with a 26' truck. They guy was upset and said to never rent from him again. We had already said earlier that it was the worst service and this just topped it off.

Rating:

1.0

Horrible customer service. Act like they didn't want me there. Tried to rip me off.

Rating:

1.0

Awful

Rating:

2.0

The people that work there are rude.

Rating:

3.0

Dishonest gas estimate on truck. I had to add more than what was really given. Said 7/16 on paper, was actually barely 5/16. App tried to charge extra $10. Won’t use this location again.

Rating:

1.0

Their customer service is the worst and keeps the u haul clients waiting around until he is done talking with his friends or the boxing business next door. The guy has very bad attitude poor customer service. I had to use another dealer.

Rating:

1.0

Staff rude when asking questions about details and drop off point and procedure . Will not use this pick up and drop off location for uhaul again

Rating:

5.0

Great service

Rating:

1.0

The employee was very rude, used offensive and abusive words. 'Cursed me out severally'

Rating:

1.0

Truck is Terrible shape. High mileage POS. Also lied about the gas and charged me

Rating:

1.0

I am renting a lot of trucks and trailers from UHaul. This location has the worst service I was every given or not given. Starting with the printout that takes 5-8 mins as their Wifi is bad or whatever, up to that I attached the trailer myself before the nice female employee found anyone to help me do that (easy - I can do that ... no problem). The rental term ended on Sunday 3 pm ... and other locations always kindly asked me to bring it back the next morning, so the equipment won't get stolen. And I am ok to do that although I am not a morning person ;-) ... So I asked that young lady and she said - OK, that works. Now I brought it back ... waited 20 mins and they did not show up at the opening time ... so I finally left it there ... and I would have driven over 3 hours later to see if all is fine or if they would have been off for MLK day. To my surprise, an hour later I got an invoice with 3 days and not 2 days and an $46 addon for that 1 day, while my 2 days were $57 ... I called - they hung up and second call went to voicemail, so I explained it and ask for a call back ... which never happened - so I drove by at 4:30 pm and got into the office - and fr 15 mins nobody showed up. I went into the car work shop and they said if I wait long enough they would show up. 5 mins later the boss shows and he had a bad attitude. Seems he did not care about the trailer being stolen and he would not want to help me getting this situation resolved. Never ever will I rent there again ... but I called customer service and I hope they will do the right thing ...

Rating:

5.0

The price jumped up from first looking at it online, so I would recommend booking sooner than later before price increases. Basically, don't wait to book, so plan ahead for a better deal.

Rating:

5.0

Blown away by the staff and their constant initiative to make my experience easier and better overall

Rating:

5.0

It was closed when I dropped off the trailer, but it was easy and convenient.

Rating:

5.0

Individual helping me was very informative and helpful

Rating:

2.0

My rental van needed an oil change as well as the mileage reader wasn’t accurate. I was charged over $100 and I’ve never paid this much for a U-Haul for traveling 45miles. I always take pictures and calculate my own mileage and this experience was way off, if I’m ever pushed to this location again, I won’t rent. Thank you

Rating:

5.0

Fast and painless. Outstanding.

Rating:

5.0

Thanks!

Rating:

5.0

Trucks are old.. use lots of gas, mpg less then 10, need replacement trucks

Rating:

5.0

It was after hours when we dropped the trailer off. There were no personnel there. But the online instructions were real simple. I hope that I parked it in a good place.

Rating:

1.0

i got charged $25 for a cleaning fee when i got the truck dirty and returned it the same condition that i got it. and the guy that works here he didn’t even walk me thru the truck he just gave me the key and said truck is outside. talking about customer service. will never come back to rent here again. 👎🏻

Rating:

1.0

Representative had horrible attitude, was rude, aggressive, and argumentative. Worst experience EVER!!!

Rating:

1.0

Poor customer service would never come again.

Rating:

5.0

This location was very accessible and Jesse Torres was super patient and knowledgeable about all the renting process and rules. By having some people struggling with unexpected moving; he honestly made my day. He speaks Spanish so that was more helpful. Thank you and Blessings!!! 🥰📦😇

Rating:

4.0

No comments now. It was a good experience all around.

Rating:

5.0

Wash and clean the equipment

Rating:

1.0

The service was not good! No parking lot for customer own car, I don't think this location can be used for U-Haul!

Rating:

1.0

La persona que me atendió no fue nada amable no se supo explicar no dio la información correcta la oficina olia mal sucia le tuve que decir que la vez pasada tomé el mismo servicio pero fue en la ubicación de la oki estuve a punto de cancelar pero finalmente entendió pero me hizo pasar un mal momento no volvería la van si me la entregaron limpia fue lo mejor.

Rating:

2.0

It’s a body repair shop that shouldn’t operate a UHaul service. The owner should focus on his body shop as I initially got there and no one was available for 10 Minutes. After I returned it, one day later I receive a voicemail asking me when am I going to return it? I retrieved it to an associate that was clean another Uhal truck. So if the associate took it I hope I’m not at fault.

Rating:

1.0

Manager 20 min late, surly, generally refused to speak, refused to print or give me contract even after I requested it, refused to tell me fuel gauge rating, told me I had to call uhaul to get it myself (which I did). I brought up fuel gauge discrepancy to contract, manager shrugged and walked out the door! (Side note, Uhaul telephone customer service able to resolve everything no problem, vehicle in excellent condition.)

Rating:

1.0

This place was super sketchy, they gave me a truck that had a leaking gear box, I had to cal roadside assistance. And then they tried charging me for 3 days when I only had the truck one day! It was such a huge headache and stress! I would never go back to this location!

Rating:

1.0

They don't pay attention on the next family to pick up the vehicle. We waited almost an hour to wait for someone to open the location. It stated that they open at 7:30, and we came to pick up the truck at 8am, and there was nobody there till I called the U-Haul customer service . And someone finally show up to clear the 24/7 share. I wouldn't recommend this place at all. Bad customer service as well..

Rating:

3.0

I did not receive my dolly or moving pads that I paid for. The employee inside was on his personal phone and when I approached him and asked for help and had me wait until he finished his conversation.

Rating:

1.0

The person helping us was extremely rude and unprofessional. I will never use that location again. Horrible customer service.

Rating:

5.0

Make sure the uhaul as gas in it please at least half a tank. The location is amazing

Rating:

1.0

Very rude attitude from atendent, this man tryed to blame me for a damage this dooly had, he told me that have allready reported me to the main and was up to me to deal with the situation, this people trow awy the other persnal that are willing to help

Rating:

2.0

Nobody there when I returned the trailer and its a spooky place. I spoke the customer when returned the trailer and agreed to pay Uhaul for i believe $. 20.00 for late fee due to unsafe trailer and one of the tail lights never works. I had pics to prove..

Rating:

1.0

By far the worst customer experience I ever had. Their internet went down, they were incredibly rude and unfriendly. They showed up 15 minutes late, didn’t acknowledge me and acted like they didn’t want to help me. I will never do business with this uhaul again and much rather hire movers.

Rating:

2.0

Location wasn’t open during business hours. Owner wasn’t at location. Had to wait for assistance.

Rating:

5.0

Seems like it was a family business, which totally made me feel good to support small business. The young lady who helped me seemed fun and a hard worker. The checkout process from uhaul.com kept timing my session out. The fourth time was the charm.

Rating:

5.0

Oh man, that girl running the counter on Saturday was gorgeous

Rating:

5.0

Everything is perfect

Rating:

1.0

I was totally dissatisfied with the customer service I received from this authorized dealer

Rating:

5.0

Fast/freindly customer service.