Customer Reviews for Malard Cove Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Malard Cove Storage

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JOHN K. on

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Great service as always.

Roger C. on

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The Person helping us was friendly and did everything quickly . Will be issuing them more when I need a trailer

JOHN K. on

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Excellent service - Even went so far as to hook up the trailer.

STEPHEN N. on

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Phone service was worthless, I called about changing return location and was given an address in Webster, SD, which is a vacant lot.The next return location required a 1 hour round trip. I was told I would get 100 miles no charge, which does no good on trailer rental. I was told I would hear from someone to give comparable compensation and have not

Greg W. on

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Customer did not leave a comment.

Camille M. on

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There is nothing I would do to improve! It was great service and the man that helped me was super nice and funny! He even backed up the trailer for me because I was not good at. Next time I need a uhaul, I will definitely go here! These guys are great!

Rodney D. on

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randy P. on

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You charge way too much, because of this I would never recommend u haul to anyone

Chris E. on

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Nathan S. on

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William K. on

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Great customer service and easy checkout process

Doron J. on

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Hunter W. on

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Brian B. on

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Everything was good.

KENNETH W. on

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Do not promise equipment you do not have. Calling back to tell us we have to drive an hour to another city to pick up the truck your location promised several hours earlier is not acceptable. Also, try sweeping out your trailers. The one we had to settle for was filthy.

Milton S. on

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shelby S. on

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mary N. on

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Check in was easy.

Marji H. on

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“Charlie” was very helpful knowledgeable and pleasant. It was a pleasure doing business with him.

JOHN K. on

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Fast friendly service.

Brad J. on

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Problem with U haul corporate. Evidently a reservation means nothing. Had a truck reserved a month before the move and the night before I was supposed to pick it up I was told they do not have a truck within 200 miles and I will have to travel to pick one up. This was not possible due to the fact that I was traveling home to move my family and would not arrive in time to pick it up at noon on a Saturday 200 miles from my home. I had to wait 3 more days until a truck was available, 3 more days of vacation time wasted. Do not trust U haul, customer service is a joke, They do not care about you or your family!!!

Ricardo O. on

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Thanks for the time

dean B. on

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Customer did not leave a comment.

BRYAN D. on

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The 5x8 trailer I reserved 1 month prior was not available at time of pickup. Had to take a 6x12 that was twice the size I needed. I pre-registered, but the representative at the pick up location still went through the registration process again. Very slowly. The electrical cable was not functioning. After some effort, it was discovered that it needed to be replaced. One of the tires on the trailer had low pressure so needed to be inflated. The pick up location was switched to another area in town, but we were not informed until we arrived at the original location that was closed and then had to call a phone number posted on the door. When reserving the trailer for a Sunday pick up, UHaul website allowed us to reserve. 2 days before the pick up date, UHaul corporate contacted us and informed us that the location would be closed and we would have to pick it up on Saturday which interfered with our Saturday plans that included attending our son's college graduation. Overall, a terrible experience from UHaul corporate and at the pick up location!!!

Barry R. on

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Was not told I had to pay for 2 days when I only needed it for one. RIP off

Shana J. on

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Very limited space for parking the trailer

SCOTT K. on

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Not sure about all questions as I dropped it off at night. But he understands my frustration about yesterday ordeal

JOHN F. on

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THIS GUY COULD USE TIME MANAGEMENT TRAINING AND UHAUL TRAINING BESIDES NICE ENOUGH BUT OH LORD SLOW

ALLEN D. on

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Customer did not leave a comment.