I felt the representative was very helpful
stephanie w
Customer Reviews for Loco Car Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck need to be maintenanced! It drove horribly
Mya HHire better service reps… I told the rep at pickup that I was only driving a couple of miles and the office was less than a mile to return the unit. It was explained that I would be refunded for miles I didn’t use and I was charged for 2 days even though I said I was returning the same day… I was told when returning the unit to keep and drive it for the remaining miles. The staff wasn’t personable or helpful. I was charged at least $45 more than I should’ve been.
TIFANCY WStay the course, your service was perfect
Gwendolyn CAll of the uhaul people I delt with contributed to the shit show
Tyler DEverything was great helping some can really be costly even when your on fix income but cannot beat g g , God Giving
Gary MThe truck was not clean on the inside. I was told on delivery that I will be charged a cleaning fee, so I had to clean the truck myself. Quite annoying. Poor customer service.
Madhav GMy truck completely broke down . The gears stop working in the middle of me loading it. I still haven’t received my refund. My experience was horrible
domonique hPeter was amazing! Gentle soul that did an amazing job of making sure I had everything I needed to get moved into mynew place. 20/10!
Ereca JTruck was filthy when I picked up from the loco location. Someone left food, trash, weave, marijuana paraphernalia throughout the cab. I had to clean truck out. The worker who gave truck stated she was going to clean truck but ended up having to leave the location to deal with a separate matter. Easy pickup process and friendly staff but truck was beyond disgusting
Denzel Pgreat customer service
fatoumata dI have PICTURES of how the truck was giving to me . The front was FULL of trash hair food etc . The truck was also dirty. They did not offer to clean it .
lazae bApp check in process resulted in several glitches not uploading ID and relevant pictures of the truck. Causes delay in the check in and check out process.
Jonathan HIn 30 years of using Uhaul to move my furniture this was hands down my best experience ever. Let them know they are succeeding and I will be back again soon because I'm not finished moving yet. 😊
Dionne DWhen I visit this location, the employees are usually not there. I. Two separate occasions, the lights were off in the building and the doors are locked although the sign shows open for business. When I arrived today around noon, the lights were off, the sign shows open, the doors were locked and no one answered the doorbell. I call the phone number and a young lady answered sounding like she had been asleep. When I questioned her about being open she abruptly answered me and hung up the phone while I was talking to her. Someone finally unlocked I went inside and she was very unfriendly and abrupt when I asked questions. You should either hire more mature staff or hire young people who can work effectively without supervision. If it wasn’t for the fact that this location is very close to my home, I would not return.
ROSE SImmediately she walked up registered who I was and that’s it easiest transaction I’ve encountered Ty loco great clean quiet and quick
Briana AI got charged for gas when I put gas back into before I turned it in.
Angel GCustomer service was awesome!!
Krista HThe young lady that helped me was very pleasant, everything went smoothly my hats off to her. Definitely come back to this location to rent.
Douglas FCharge me for gas and I put where I got it
Terrell AI gave an average rating because I order for the truck to be returned at another location but they said I couldn't on the day of reservation. That was a major inconvenience but the truck was in great condition.
CLIVE LThe person was new and required assistance to complete the rental agreement. I loved that she admitted it and called for help. The person on her line walked her through the process. I appreciated that! If you don’t know ask someone as opposed to doing it anyway and messing up.
CYNTHIA RWhy does it take 3 to 5 business day for my refund. I still haven't received my 100 refund yet and I rented the truck on the 1st of September and returned it before time on the 2nd.
tajsha pI found a few live roaches in the back of the truck...
WENDY FEverything went smooth, simple and staff was so polite. Thank you!
RASHELE RI was very pleased with the convenience and the Agent, Peter. He gave prompt and excellent service. BRAVO
DELORES HThey company did an excellent job of getting me what I needed in a timely manner and the return process was just as great! I highly recommend them. The young lady and gentleman their were very nice and professional. I really enjoyed working with them.
Karimah AI made a reservation at 3185 Camp Creek Parkway Loco Car rental. I got there to find out my reservation had been switched to another location which was unacceptable. The agent on duty was very helpful with me and other customers she was helping. While waiting another vehicle became available and I was able to get it and proceed with my activities. She had a wonderful disposition and she treated her customers with great care and respect. Thank you for having such a beautiful individual working for you. She's the BEST 👌
TERRY MGet more help at the location it was only one person working and it was packed
Sierra LThe representative was great and accommodating. I experienced an issue the evening before and she was able to rectify the issue the following morning.
Rashad BCustomer service rep was very professional courteous and friendly. She made the process easy and accommodating
Marlon PCharged me for something that I did not get or use
Stephanie SJust keep giving great customer service. The agent on duty was amazing help!!!!!!!
reginald aStaff was so friendly thank youuu
Helena HEasy pick up and friendly staff
Latika SExcellent service. Very helpful.
Derec OWill not return to this location
Yusuf RCustomer service was Excellent, The lady exceeded all expectations. The van wasn’t clean. Change oil light on. Right blinkers not working. The breaks was squeaking. Low air in tires on. Overall the points go to customer service and the location.
Kirt LCustomer Service Manager couldn’t pull up application had to wait too long and I made a reservation early that morning and lady was in concerned never coming to this location again ever
Connie LMay sure the young lady that was on duty today remain there with the great attitude she displayed today.
SHIRLEY ECharged my card again for three more days after I turned the truck the same day I picked it up. Never again will I rent from a third party location!!!!
Marneshia BThe truck maybe a bit old . It got the job done.
Aquelia JGood customer service and support
Roney NGabby have excellent customer service skills
Winston PThe lady who’s help me was very nice and amazing she was there Thursday evening just beautiful
Wanda TStaff was so friendly and competent. Drop and pick up were also seamless. The truck was perfect!
Todd LI did not like doing everything online.
Lucy LThe customer service was outstanding and the Owner took care of a major problem of turning into a disaster. Thank you Thank you...
VONCIEL OExceptional customer service from start to finish.
DONnITA HMake sure trucks are available at the time requested.
Tomita MVery polite, helpful and informative
leslie w