Customer Reviews for Malmar Market

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Malmar Market

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REG S. on

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REG S. on

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keep up the good work

COLEEN C. on

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Frank F. on

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Barbara M. on

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Didn’t have moving pads. No tie downs and lock to add to package. Internet was extremely slow and took a long time to do order even though 90% was done online before. No one showed us where truck was parked. Misdirected and wasted time looking for it.

Elizabeth B. on

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Tina S. on

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This location had no furniture blankets or dollies. And no chance to upgrade to bigger trailer as Calgary Uhaul grabbed several of them without any notice. Huge inconvenience. Uhaul needs to have more trailers available at the end of the months when people move. Customer service was great!!!

James K. on

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Employees do not have the proper training or lack of training!

pat C. on

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Truck cab and van were quite dirty. Otherwise unit ran well and no problems.

roger B. on

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Karen M. on

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KRISTAL B. on

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The actual vendor was fine but navigating the U-Haul system was VERY problematic - not able to pick up using smart phone; needed to provide info to agent that was already entered when making on-line reservation; agent had difficulty connecting to U-Haul system so wait time was long with many customers waiting. Actual agent went above & beyond to straighten out invoice & that was appreciated. We are geographically isolated so it is the only agent for miles.

Brian K. on

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STEPHEN C. on

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quite informal; very friendly.

marvin D. on

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The van was supposed to have a full gas tank, but it was only half full and the person said she could not file it. A minor inconvenience

Kim M. on

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Rob A. on

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Crystal was the best! Very friendly and very helpful.

ROBERT W. on

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The trailer I rented had not been on the road in many months. It took a pipe wrench to loosen the coupler. That would have been fine however the wrench ripped the steel knob which left cuts in my hand. I think a quick check before giving me the trailer would have been a smoother experience. The inside of the trailer was full of winter road grit.

Krystal L. on

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Eric G. on

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John H. on

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Jon W. on

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The women in the supermarket/uhaul retail location was very understanding and helpful. Took no time to check-in the truck and organize my refunds for the poor service received on the pickup. Very easy interaction, this is why HUMAN checkins are needed!

DAXIN C. on

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No service to vehicles, no walk around to point out if there were any defects. Getting grumpy because first vehicle had bald tires on rear. Second vehicle had burnt out head light. Mal-mart should not be in operation of uhaul. Multiple people passing the buck. I am a commercial truck driver and was not 100% satisfied with the pick up. I have rented cars before had awesome customer service. and a uhaul trailer in dec and was not happy. No one was around when I went to drop trailer off, the trailer leaked, my bed got wet. And i got charged a fee for what ever it was. The U-haul drop was great. The general man walked around the vehicle, I informed him that Mal-mart uhaul did no such thing no one inspected or removed snow. Point out the bald tires get told none of the vehicles have snow tires. So check up with local insurance places. ICBC WINTER TIRE ALLOWENCES. Tires can not just have M+S on tires they must also have a triangle with snow flakes in the triangle. Look it up. BC mountain passes are treturious and need snow tires and chains, or insurance may be void if accident. This is probably going to get tossed in the circle file but I am reporting that some of the vehicles are not really kept. I mean Mal-mart uhaul should be looked at. Send a person and rent a truck. Try this all four seasons. Thank you Dax Chersinoff

James S. on

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They were very helpfull

Steele W. on

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Friendly staff though they had no idea how to work the computer system. Took over an hour and we were the only customers. Trailer was not ready for us - I had to dig it out of the snow and chip it out of the ice, hook it up, check for damage, etc. while they tried to figure out the computer system. They didn't even look at it before we drove away. We kindly recommended to them they get a knowledgeable UHaul representative to visit and teach them the entire process because they had no idea and were very stressed about the entire transaction. Very poor experience - decided this is the last UHaul experience for us and will be better off purchasing a used trailer.

Jeff B. on

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You can get people that know what they are doing

Steve C. on

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Krystal L. on

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JACK R. on

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Lyle B. on

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Exterior of trailer was dirty with road grime but considering the weather and time of year it was understandable.