The customer service was excellent. The UHail representative facilitated this rental so it was easy, especially under our personally stressed circumstances. She really took excellent care of us so we could get our job done.
Kathleen C
Customer Reviews for Manchester Feed & Supply
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was great, but I only gave 4 stars because they didn't have the trailer size I wanted. They had 3 of the same size, rather than a variety of options. But that probably isn't their fault. The way U-Haul reserves trailers and vehicles is the real problem. I should be able to specify what I want and where I want to pick it up and U-Haul should organize to get what is needed to where it is needed when it is needed. Instead, I say what I need and when and U-haul apparently has no idea where that will be until 24 hours before, and then they basically send me to go find it. In the age of Uber and Carvana, It is amazing that no one else has taken away all your business.
SIMON PThe check in and check out process is very cumbersome.
STEPHANIE EOpen earlier.
William Hdon’t lie to customer about pricing and be so rude
Lacey AVery good customer service
Debra LExcellent service and professionalism!
Michelle BMy truck reservation was for 8am. I received a phone call at 8am telling me my truck was not there. I was made to go to an alternate location which did not have the 2 dozen pads I reserved.
Woodrow WTrailer had four bad tires on it, should had bee
Gary CYour online reservation system is very “hit and miss” cumbersome. Also, waited on the phone for over 30 minutes and finally gave up. Rental site with a real human was 100% wonderful
Joseph BI ordered moving blankets and they where not there at the te of pick-up.
Nolin LTo drop off the truck it was a nightmare we put the gas back where it was but by the time we found a pickup drop off site our gas was gone again it was very hard and confusing we went to three different places and none of them would accept the truck finally a man that works there at one of the sites gave us a proper drop off point
Frederick GThe return key lock box needs a wider groove for new truck keys.
gail hI have no complaints with either location. The issue I have is with U-Haul's website trying to communicate that I had in fact dropped off the trailer on time. I was unable to navigate because the prompts did not apply to my situation. U-Haul needs to update the way self-check-in is conducted. I called U-Haul customer service but was left on hold for a very long time never did get through. U-Haul needs to rethink their website for self-check in.
John GLook for the kittens! :-)
Andy HGreat service as always!
Michael MI didn't think it was too polite of the employee to blame my truck for having a faulty turn signal, when it worked just fine before we hooked up to the trailer. After I checked it out the trailer had a faulty harness and when asked if it was possible to switch trailers the lady wasnt too thrilled and was aggravated that I asked and said the trailer worked fine before. She replaced the harness on the trailer and worked fine after that.
DENNIS GCab of truck was full of long white dog hair. When the windows were down while driving It blew all over the cab. They worry about the Back being swept out, the front should be clean as well!
Kate VThe key drop off was convienient
Jeannie WWe received Uhaul late because previous client didn't return it on time(not fault of location). Center seat was not clean. Previous renter smoked in the cab. Was charged after hours fee because cell phone didn't get signal there to do on line return. was not a good experience.
Warren AJust didn’t like how everything happened
Tyler Bhave trailer light adapters available at rental locations
LESLYE BThe trailer was excellent.
Eldean WThe lady who ran the pick up location was very helpful but she wasn't familiar with the car dolly and how the tire straps were loosened before tightening over the car tires. I wasn't familiar with the ratchet operation, so between us we really struggled to get the car onto the dolly. I feel strongly that if your going to provide the equipment to the public you must be knowledgeable about using it and showing the customer how to use it. I was on a tight schedule and this fiasco made for a very stressful evening.
Kent HAllow your agents to use their computer.
George TThis has nothing to do with the location. It's solely based on what I feel was an issue with the online booking. I reserved online a 10 foot truck that was located 4 miles from my house. 2 hours later I was told this wasn't available but there was a 20 foot truck that was available at a different location. This location is 15 miles from my house. So, since this was the next closest location I took it. That said, just due to the fact of mileage difference, at .99/mile I'm already out $18. I feel if a vehicle isn't available then don't say that it is when booking online. That simple. I'm irritated and likely will not use U-Haul again when needing to rent a truck. Which will happen. I will look at other companies if this doesn't get settled with me to my satisfaction. Again, it's not this location's fault. It's the online booking mess.
Gary CGreat service, will return again and again...
Gary CThe lady at the store was very professional
jerry ethe lady had to get a fork lift to get the tongue out the frozen ground she was a great help
eddie hAs always, Manchester Feed & Supply in Manchester, Michigan is one of the best for customer service and reliable equipment. Always my first choice for U-Haul rentals. Highly recommended. John W. Norvell, MI
John WNothing great experience.
MARC BJust keep doing what they do in Manchester :) We had a great experience!
Jeffrey WFill gas tank completely
patrick cIts hard to improve when you're top notch. Just cant think of anything right now.
dan cI felt like the owner of this business REAlLY didn't want to rent me a truck, or like she was mad at me for some unknown reason. "When you drop that key into the after hours key return, if you damage that box I'm gonna charge you $200. If you're willing to break into that box you might be willing to break into my business - THIS IS HOW I FEED MY FAMILY YOU KNOW," The whole rental process felt really hostile. Thanks, I'll go somewhere else next time.
john kCan't go wrong using Manchester Feed and Supply as YOUR Neighborhood U-Haul dealer - They're GREAT!
John WAs ALWAYS - a GREAT place to do business with - such wonderful customer service! A+ all the way!! John W., Norvell, MI
John Wnone at this time.
dan cThis was in Michigan and though we have not had any snow for about a week, there was over 3 inches of snow and ice on the windshield that I had to scrape off. Somehow moisture got inside the deck of the truck and when the sun came out, I had to clean the condensation off of the ceiling of the deck because it was dripping onto my furniture.
Timothy PThis U-Haul Neighborhood Dealer, located at Manchester Feed & Supply in Manchester, Michigan; continues to be one of the best for customer service - always going above and beyond to meet the needs of my company. Highly Recommended! Sincerely, John W. Norvell, MI
JOHN WExcellent, friendly and knowledgeable staff.
Ralph YConvenient location outside the city hustle, worth a few extra miles to use this great U-Haul Neighborhood Dealer located at Manchester Feed & Supply 18875 W Austin Rd, Manchester, MI 48158 (734) 428-7357
John WProfessional and courteous - great rental equipment - what more can you ask for. Highly Recommended. John W - Norvell, MI
John WThis location was great! I just got things changed on me last second and had to drive to this one, which was 30 minutes further than my original destination. I was hoping this would come with some sort of discount since I had to drive further and was only notified 2 days beforehand.
Christopher RGreat service always
TROY CI wouldn't change anything. Very smooth process from beginning to turning it back in the next day. It was the second time I have rented in a month. I will use them again next time, too.
DANNY BGood experience!
Jim HThe ladies at this facility are amazing and extremely friendly and helpful. I will keep coming back.
andrew s