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Michael K
Customer Reviews for M&D Enterprises And Lawnmower Shops
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I heard you hold for four days and I use only two days I asked for my refund for two days, but the guy did not give me any different
satish pSuper nice people. Thorough and efficient.
KATHERINE PExperience was fantastic, staff is friendly and helpful. Enjoyable to visit with. Felt very welcomed to be in their store. Felt they did all that they could to help me out and they made the purchase very easy. Would look to rent from them again in the future.
Shawn HA drop box for paperwork would be good.
Eddie PI returned my truck 4 hours before it was supposed to be dropped off. Due to poor cell service I couldn’t complete the automated return process on the website. I had to chat with customer support and give them the details and pictures I took, along with the time I returned the truck. The agent said she would notate all of that, and the location would process my drop off the next day, and I was assured I wouldn’t be charged for another day. Surprise surprise… I checked my email and I had a receipt for an extra day. Seems like this location just ignored everything causing me to be charged an extra $40
Joshua KVery open and welcoming, super simple drop off!
Ken RHad some reservation issues but was able to work it out. The two ladies in the office helped get it done, I was charged twice on the credit card so I would appreciate it if you could check into that and let me know. Thank you
joseph tBE OPEN WHEN YOU LET ME BOOK IT 😡
Alexander BExcellent staff and extremely helpful.
Christian MJust perfect!👍
VAN PLeave more than eighth of a tank of gas.
Jaden FCharge less
Anthony RReal friendly folks and helped me right away.
BARRY RI was told here’s your trailer number and it should be over across the street if it’s not there it’s in the other lot. They didn’t offer to help! They didn’t inspect the trailer ( which when I got it home had to be swept out due to the massive amount of pea gravel) and to top it off it had a flat tire I had noticed when I got it home.
Gregory PNothing
Bart BThey were super great
PATRICIA BGreat customer service, needs better checkup on what equipment is being stocked. Ladies in the office were very friendly and helpful
dane dNot a thing.
Kristi CFriendly and staff makes it easy to return!
Michael VI was charged an extra day, and billed for it. I do not understand this because the instructions I was given said to return the truck on the 3rd of June at the M&D location. This was done as well!
Chad HI already have.
Coasett WN/A
Steven RHad to drive an hour away after app said it was available. Get there to people late coming into work. Then told dolley not available when we told it was. Told them location where dolly was picked up was where I wanted to return the truck because other locations weren't equipped for parking that truck. Was told it was set to there and come to gind out it wasn't. I've had better customer service from state to state. Next time I will not come to uhaul.
Dustin YI ordered a truck for a specific location and had to drive an hour each way to a different town to get my truck. So make sure you have the equipment where it needs to be.
katherine tHave cruise control installed
Derrick GI did a online reservation but the guy still had me to go through all steps as if I had never made a reservation. This is a waste of time if a person has to do the process twice.
Sierra K